Guides
Plain, step-by-step fixes for the problems that stop a website or an app from working. Each guide covers one problem, in simple words, with pictures at every step.
DNS FIXES
How to Flush DNS Cache in Windows
The stored address list inside Windows can send your browser to the wrong door. One short command clears it.
DNS FIXES
How to Flush DNS Cache on a Mac
A Mac keeps the same kind of stored address list as a Windows PC. Two short Terminal commands clear it out.
BROWSER FIXES
How to Clear the Cache in Chrome
Chrome keeps saved page files so sites load faster. When those files go stale, pages look broken, and this fix clears them out.
BROWSER FIXES
How to Clear the Cache in Firefox, Safari and Edge
Remove stale saved page files in Firefox, Safari, and Edge, then reload a site with fresh copies.
DNS FIXES
How to Change Your DNS Servers
A slow DNS server makes good sites look broken. Swap in a fast public one on Windows, Mac, or your router.
BROWSER FIXES
How to Do a Hard Refresh in Your Browser
One key pair forces your browser to load a page fully fresh, past the stored copies it keeps.
BROWSER FIXES
How to Open a Private Window in Any Browser
A private window loads a site with clean hands. This quick test shows if the fault sits in your browser or somewhere wider.
HOME NETWORK
How to Restart Your Router the Right Way
One clean power cycle clears a stuck router. Pull the plug, wait thirty seconds, and let the lights come back in order.
ERROR CODES
What HTTP Error Codes Mean: 404, 500, 502 and 503
Four codes, four plain answers. What 404, 500, 502 and 503 mean, and what to do when one shows up.
HOME NETWORK
How to Check Your Internet Connection and Speed
Simple checks that tell you whether the fault sits in your home, your Wi-Fi, or your provider.
APP FIXES
An App Is Not Working? Fixes for Android and iPhone
An app crashes, freezes or will not open? Calm fixes for Android and iPhone, worked through in the right order.
GAMING
A Game Will Not Connect? Fixes for PC, PlayStation and Xbox
When a game refuses to join its server, work through the checks that fix most connection faults on PC, PlayStation and Xbox.
STATUS CHECKS
Is It Down for Me or Everyone? The Four-Step Check
Four short checks that tell you if a failure is yours alone or a real outage for everyone.
APP FIXES
Smart TV Apps Not Loading? Fixes That Work
Streaming apps spin, freeze, or open black on your TV. Work through the fixes in order.
ACCOUNT FIXES
Login Problems That Are Not an Outage
Sign-in fails while the service is up: caps lock, saved passwords, cookies, codes, locks and resets, fixed in order.
HOME NETWORK
Is My Internet Down? How to Tell in Minutes
Lights, a cable test and one phone check that separate a dead provider line from a single broken site or device.
STATUS CHECKS
Learn what the line, the baseline, and each spike shape on a status graph really mean.
STATUS CHECKS
How Outage Detectors Work: Reports, Checks and Posts
How reports, server checks and public posts combine into one live status.
ALERTS
Get an Alert the Moment a Service Goes Down
One email the moment a service you picked goes down. No account, no app, and no repeat emails.
OUTAGES
Anatomy of a Big Outage: What Actually Happens
How one deep fault silenced the biggest apps for hours, and what to do while a giant is down.
STATUS CHECKS
Why a Site Can Be Up for Us and Down for You
Our check says up, your screen says down. Here is why both can be true, and the three tests that sort it out.
STATUS CHECKS
How We Work Out If a Service Is Down
Every status here is built from three signals: user reports, live server checks and public posts. This page shows how they combine into one clear answer.