Last updated: November 10, 2026
Is Thetrainline down? User reports show no current problems with Thetrainline
Millions count on Thetrainline to get through their day. If Thetrainline is not working for you right now, check the live status below to see if it is down.
Report a problem !
Select which issue applies
Thetrainline problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Thetrainline over the past 3 months?
Most reported locations
Where Thetrainline reports are coming from in the last 24 hours.
No problem locations to show yet. Thetrainline looks fine right now. Locations appear here as soon as users submit reports.
Latest Thetrainline user reports
No reports yet — be the first to report a problem above.
Thetrainline outage history
Our latest check and the live report status for Thetrainline.
✓ Our latest check (10 November 2026, 1:11 AM PKT): thetrainline.com answered normally in 311 ms.
Good news. Thetrainline has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Thetrainline uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Thetrainline down alerts
Leave your email and we will tell you when Thetrainline is having problems, and when it is back up. No spam.
Thetrainline on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Thetrainline is down. Checked 10 November 2026, 3:57 AM PKT.
Quiet right now. Nobody on Bluesky is saying Thetrainline is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is Trainline Down Right Now?
Trainline (thetrainline.com) is Britain’s biggest digital train ticket seller. It is run by Trainline plc, a company founded in 1997 and based in London. The firm is listed on the London Stock Exchange and sits in the FTSE 250 index. Its app and website sell tickets across the UK and much of Europe, covering operators like Eurostar, SNCF, Trenitalia and Deutsche Bahn. Travellers use it to compare fares and book in one place.
If you cannot book right now, check the Trainline status indicator at the top of this page. It shows live Trainline down reports from other travellers. A sharp rise in reports points to a Trainline outage. Low numbers mean the issue is likely yours alone. This page follows every Trainline status change in real time.
Is Trainline Down for Me or Everyone?
Wondering ‘is Trainline down for me or everyone’? First rule out your own setup. Try the app on mobile data instead of Wi-Fi. Log out and back in. If booking still fails, glance at the outage graph above. When many users report trouble at once, the platform itself is having problems. Phone users settle it faster on the train, since a Three signal check by postcode names the faulty mast directly.
Why Are My Trainline Tickets Not Showing in the App?
Missing tickets are the top complaint. The usual cause is being logged into the wrong account, since many people have two accounts without realising it. Check that you used the same email as at purchase. Some tickets also appear only 48 to 72 hours before travel, because operators release barcodes late. Your confirmation email will say when to expect them.
If the tickets still do not show, update the app. Old versions sometimes fail to sync new bookings. Signing out and back in forces a fresh sync. For collection-at-station tickets, you need the booking reference from your email, not the app screen.
Why Does Trainline Charge a Booking Fee?
Trainline adds a small booking fee to most ticket purchases. This is how the company makes money, since it does not run the trains itself. The fee is shown before you pay, but many travellers miss it until checkout. Buying directly from a train operator’s own site usually avoids the fee. Some users accept the fee for the convenience of comparing all operators in one search.
Are Trainline Refunds Slow?
Refund speed depends on the ticket type and who issued it. Refunds for flexible tickets are usually processed in a few days. Advance tickets follow the operator’s own rules and can take weeks. Trainline first waits for the operator to confirm before returning your money. If a refund seems stuck, check the booking details for its status before contacting support.
Why Does the App Crash When I Try to Book?
The app tends to struggle at peak times, such as Friday evenings and holiday rushes. Too many users booking at once can freeze the search or crash the payment step. Make sure your app is updated, since older versions crash more. If the app keeps failing, the website often works when the app does not.
Common Trainline Problems and Fixes
My tickets are not in the app
Confirm you are logged into the account used for purchase. Check your email for the confirmation and the ticket release time. Update the app, then sign out and back in to force a sync.
Payment failed at checkout
Check with your bank that the card was not charged twice. Try a different card or PayPal. Avoid refreshing during payment, as that can create duplicate pending charges.
The app crashes on search
Update to the latest app version. Clear the app cache. If crashes continue, use the website in your mobile browser until a fix is released.
I was charged a booking fee I did not expect
The fee is shown on the payment page before you confirm. For fee-free booking, buy the same journey from the train operator directly. Trainline’s price calendar can still help you find the cheapest fare first.
My refund has not arrived
Refunds can take 5 to 10 working days after approval. Check the booking page for the refund status. If the operator has confirmed it and the money still has not arrived, contact your bank.