Is Wildberries down? User reports show no current problems with Wildberries

Wildberries (wildberries.ru) is Russia’s largest online marketplace.

On wildberries.ru, people shop clothing, electronics, groceries and household goods with pickup from thousands of Wildberries order points.

When the service stops responding, the first question everyone asks is simple: is wildberries down right now, or is the problem on my side? This page tracks wildberries down reports submitted by real visitors in real time. Below you will learn how to confirm a wildberries outage, what typically causes Wildberries to fail, and the fixes that resolve most problems within minutes.

Is Wildberries Down Right Now?

The live chart at the top of this page shows wildberries down reports over the last 24 hours. A sharp, sudden spike almost always means a genuine wildberries outage affecting many users at once. A flat chart with only scattered reports usually means Wildberries is working and the trouble sits with your device, browser or connection. If you are wondering, is wildberries down for me or everyone, open wildberries.ru in an incognito window and on mobile data: failure in both places while other websites load fine points to a real outage, while success in one points to a local issue you can fix by clearing your cache. Shoppers in northern Germany often test their wilhelm.tel line next when the shop fails on home Wi-Fi alone.

Why Is Wildberries Slow or Not Loading?

Most wildberries status complaints trace back to a small set of causes. The most common culprits are: Seller-side cancellations when marketplace stock data desynchronizes from the warehouse; Logistics hub backlogs during major sale events like 11.11 that delay sorting by days; Payment authorization holds with Russian banks that freeze the order in pending status. Before assuming the worst, reload the page, try an incognito window to rule out extensions, switch between Wi-Fi and mobile data, and restart your router if everything feels slow. When wildberries.ru loads but crawls, wildberries status is usually degraded rather than fully down, and it typically clears within the hour.

Why was my Wildberries order cancelled or stuck in transit for weeks?

Wildberries operates a marketplace model where thousands of independent sellers ship through Wildberries logistics, so a cancellation usually comes from the seller, not the platform: the item oversold, the seller’s rating dropped, or the product failed a quality check at the warehouse. Long transit times happen when a parcel misses its sorting window and waits for the next consolidation. Check the tracking timeline in your Wildberries account for the last scan location before contacting support. Refunds for cancelled orders return to your Wildberries wallet or original payment method automatically, typically within ten days.

How do Wildberries pickup points (PVZ) work, and what if my parcel never arrives there?

At checkout you choose a nearby pickup point, and the app notifies you when the parcel is ready for collection, usually with a free storage period of several days. Bring the pickup code from the app and an ID if the point asks for it. If the parcel never arrives, first verify the point is still operating, since locations open and close frequently; the app will reroute parcels from closed points automatically. After the maximum storage period expires, unclaimed parcels are returned to the seller and refunded. Always inspect items at the point when possible, because refusing a damaged item on the spot is far easier than a later claim.

Common Wildberries Problems & Fixes

These are the wildberries problems users report most often, each with the fix that resolves it.

Order cancelled by seller

You will be refunded automatically within about ten days. Reorder from a different seller with a higher rating and recent positive reviews.

Parcel stuck in transit with no scans

Wait 48 hours for the next sorting scan, then open a support ticket from the order page with the tracking number. Wildberries support can trigger a warehouse search.

Refund not received after cancellation

Check your Wildberries wallet balance first, since refunds often land there by default. From the wallet you can withdraw to your card, which takes a few more days.

Cannot pay with my card

Try a different card or the SBP instant-payment option. Some banks block marketplace transactions by default; confirm with your bank that online payments are enabled.

App shows prices different from the website

The app applies personalized discounts and wallet pricing. Log into the same account on both, and compare the final checkout total rather than the list price.