Last updated: November 11, 2026
Is TrueOnline down? User reports indicate possible problems with TrueOnline
TrueOnline is the home fibre and cable internet service of True Corporation in Thailand. This page tracks the True app service screens and the iService website. It covers bill faults, add-on packs that vanish and speed screens.
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TrueOnline problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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How would you rate TrueOnline over the past 3 months?
Most reported locations
Where TrueOnline reports are coming from in the last 24 hours.
No problem locations to show yet. TrueOnline looks fine right now. Locations appear here as soon as users submit reports.
Latest TrueOnline user reports
No reports yet — be the first to report a problem above.
TrueOnline outage history
The live report status for TrueOnline, updated as reports come in.
Good news. TrueOnline has no reported problems right now. If it is not working for you, report it above and your report will appear here.
TrueOnline uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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TrueOnline on social media
An early signal from outside our site, watched in rotation.
The first check for TrueOnline is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is TrueOnline down right now?
This page follows live TrueOnline status and TrueOnline down reports sent in by home users across Thailand. Reports cover the True app account screens, the iService website and the bill and add-on pages inside both. A sharp rise in reports points to a fault on the True side, not your router.
On a normal day your account opens on your plan, your bill and your add-ons at once. Trouble starts when an add-on pack vanishes from the list, the bill never shows or the price on screen jumps. TV subscribers know that same trouble list, since a TrueVisions channel pack that vanishes mid show points at the card, not the dish.
Is TrueOnline down for me or everyone?
Check your router lights, then open your account in the True app on mobile data. If the app shows an area fault and neighbours on TrueOnline report the same, a TrueOnline outage is likely under way. If only your account screens fail while the line works, the fault sits in the app data.
Your TrueOnline account inside the True app
TrueOnline customers sign in with True ID to check usage, pay bills and view bill history. The same login covers TrueMove H and TrueVisions accounts. Paperless eBill signup lives in the same screens, and alerts for usage run through the app controls.
A single bill view gathers every True service on your login. Home internet shows its own line there, apart from any mobile numbers you hold.
Add-on packs that vanish from your account
Add-on packs bought in the app should sit on your account until you remove them. Users hit a fault where an add-on stops showing, so it cannot be cancelled online. The charge still lands each round.
Auto renewal with no off switch in the app
Some packs renew on their own each round, and the app shows no switch to stop it. A failed renewal can even grab money you added for a different pack. Watch the renewal state before you top up.
Speed that falls short of your plan
Test speed wired to the router first, since a bridged second router or long cable cuts the result. The app shows your plan speed for a fair compare. Wired tests far below plan earn a tech visit.
Common TrueOnline Problems and Fixes
Most TrueOnline account faults clear with a fresh True ID sign in or a look at the website view. Start at the top and work down. Each fix targets one common fault in the app or on iService.
Add-on pack gone from the app list
Check the bill detail screen, since a hidden pack still charges there. The app gives no cancel path for a pack it cannot show. Ask the in app chat or 1242 to remove it.
Pack renewed itself against your wishes
Open the pack screen and read its renewal state before you add money. A renewal takes funds ahead of a new pack you meant to buy. Ask support to stop it if no switch shows.
Monthly bill never appears in the app
Switch to the iService website view of the same account, since app and web bills refresh apart. A missing paper bill points at eBill, so check the email on your account.
Speed test far below the plan speed
Plug a computer straight into the True router and test again. A test through your own second router or weak Wi-Fi reads low. If wired speed still lags the plan, report it in the app.
iService sign in rejects your True ID
Sign in to the True app with the same True ID first. If the app accepts it, reset the password once and retry the site. Old iService bookmarks land on dead pages; enter via true.th.
Having a problem with TrueOnline?
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Frequently Asked Questions
How do I pay my TrueOnline bill?
Open the True app, sign in with True ID and pick your TrueOnline account. The bill screen shows the amount and takes payment. The iService website pays the same bill too.
Is TrueOnline down in my area?
Read the TrueOnline down reports on this page. A rush of reports from your town means a wider line fault. A calm board means your router or account screens need the checks above.
Why can I not cancel an add-on pack?
A pack the app no longer shows has no cancel button, even while it still charges. The chat line or call centre must remove hidden packs by hand.
Can I turn off auto renewal in the app?
Many packs show no renewal switch inside the app. Support can stop a renewal from their side. Check the pack screen after a top up, since a pending renewal takes fresh money first.
What is iService for TrueOnline?
iService is the True account website for usage, bills and top ups across True services. TrueOnline customers use it beside the True app on the same True ID.
Why does my speed differ from my plan?
Wi-Fi range, your own second router and old cables all cut test results. Test wired at the True router for the true reading. A wired result far under plan speed is a line fault to report.