Last updated: November 10, 2026
Is TM down? User reports show no current problems with TM
TM is the budget prepaid brand of Globe, with its home at tm.com.ph listing promos, load offers and rewards for TM SIM users. Subscribers manage their number inside the GlobeOne app, where they buy promos, check data balance and redeem points. TM FunRewards and app only deals sit inside that same app.
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TM problems reported in the last 24 hours
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Where TM reports are coming from in the last 24 hours.
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TM outage history
The live report status for TM, updated as reports come in.
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TM uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Guides that can fix it
Step by step fixes for the problems people report most.
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Is TM down right now?
Fresh TM status readings and TM down reports from prepaid users show tm.com.ph and the GlobeOne app answering well for most subscribers. Promo pages, balance screens and rewards tabs respond at a normal pace.
Reports climb on promo launch days and during big sale events on the app. A slow rewards tab then often settles once the first rush passes. State portals settle after their own rush, since TN.gov forms slow when thousands of residents file on deadline day.
Is TM down for me or everyone?
Open GlobeOne on your phone while the TM site stalls on a home browser. Ask a friend on TM in another area to open the promo list at the same time. If their list loads and yours hangs, is TM down for me points at your app copy or signal.
Buying EasySURF and call and text promos
TM promos group into data offers like EasySURF, call and text bundles and all in combos with set validity days. Each promo card in GlobeOne lists data size, call minutes and price before you confirm. Registration deducts the cost from your load balance at once.
The site mirrors the headline promos with dial and app steps for users without the app. Promo names read alike, so read the data size and validity lines twice. A wrong tier eats load with no refund path.
Checking balance and data use in GlobeOne
The account dashboard shows load balance, active promos and remaining data in one view per enrolled number. A usage graph breaks data down by day, which helps spot a background app drain. Refresh after each registration to confirm the promo landed.
FunRewards and points inside the app
TM FunRewards gives daily plays and prize draws for app users, apart from standard Globe Rewards points. Points grow from load top ups and promo buys made inside GlobeOne. The rewards tab lists vouchers, telco offers and partner gifts you can claim with those points. Daily play results post inside the tab each night for all players.
Load top ups and SIM help pages
GlobeOne takes load top ups paid by wallet, card or bank inside the app. The TM site carries SIM registration help, roaming notes and store links for line problems. A second enrolled number needs its own top up, since balances stay apart per SIM.
Common TM Problems and Fixes
Most TM app faults start with a promo registered on a second number in the same GlobeOne account. An old app build causes many of the rest. Try the checks below before you register the same promo twice. Keep your TM number and load balance written down.
Promo registration fails in GlobeOne
Check that your load balance covers the promo price with a small margin left over. Pick the TM number at the top of the app first, since promos land on the selected line only.
Data will not work after a promo lands
Turn mobile data off and on, then check that your access point name still points to the Globe setting. A TM outage stops data registration in a whole area at once.
Login code never reaches your TM SIM
Codes go by text to the number typed at login, so read that number digit by digit. Wait a full minute before you ask for a fresh code, since each request kills the prior one.
Balance screen shows stale figures
Pull the dashboard down to refresh, since the app holds the last figures between sessions. Check the TM status notes here when balances freeze for every user at once.
Rewards claim fails at confirm
Read the points cost and stock line on the reward card before you claim, since popular vouchers run out mid day. Claims post to the number selected in the app header.
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Frequently Asked Questions
How do I register a TM promo without the app?
Promo pages on tm.com.ph list the dial steps and keywords for headline offers. App registration stays the surest route, since GlobeOne shows the price and validity before you confirm.
Where can I see my remaining TM data balance?
Open GlobeOne and read the dashboard for your enrolled TM number. It shows remaining data, active promos and load balance in one screen after a quick refresh.
Can I enrol two TM numbers in one GlobeOne account?
Yes, the app holds several Globe and TM numbers under one login. Switch the selected number at the top before you buy a promo or claim a reward.
What should I do when my TM load top up does not reflect?
Keep the payment receipt and refresh the dashboard after a short wait. If the balance stays flat, raise the receipt inside the app help section.
Does TM have rewards apart from Globe Rewards?
Yes, TM FunRewards inside GlobeOne runs daily plays and prize draws for TM users. Standard points from top ups and promo buys sit in the same rewards tab. Prizes land as load or partner vouchers.
Is the TM website the same as the Globe site?
No, tm.com.ph carries TM promos and brand offers, while account tasks run inside GlobeOne for both brands. During a TM outage, promo pages can load while app registration stalls.