Last updated: November 10, 2026
Is Subisu down? User reports show problems with Subisu
The Subisu Mobile App runs fibre bills, Clear TV renewals and router controls for Subisu homes, signed in with a phone number and password. Reports from users feed this page, painting the Subisu status picture and flagging every Subisu down spell by area.
Report a problem !
Select which issue applies
Subisu problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Subisu over the past 3 months?
Most reported locations
Where Subisu reports are coming from in the last 24 hours.
No problem locations to show yet. Subisu looks fine right now. Locations appear here as soon as users submit reports.
Latest Subisu user reports
No reports yet — be the first to report a problem above.
Subisu outage history
Our latest check and the live report status for Subisu.
✓ Our latest check (9 November 2026, 6:11 PM PKT): subisu.net.np answered normally in 1631 ms.
Good news. Subisu has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Subisu uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Subisu down alerts
Leave your email and we will tell you when Subisu is having problems, and when it is back up. No spam.
Subisu on social media
An early signal from outside our site, watched in rotation.
The first check for Subisu is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is Subisu down right now?
Read Subisu status on this page beside the Subisu down reports that users send as lines fail. Reports climbing across one town point to a network fault on the Subisu side. Reports staying flat point to a fault inside your own home setup.
Open the app and read the validity days on the home screen for internet and Clear TV. If the app opens on mobile data but the home line stays dark, the fault sits on the line. If the app itself spins, wait and try this page again later.
Is Subisu down for me or everyone?
Ask a neighbour on Subisu to open a page before you change any setting. People sum up the check as is Subisu down for me when they compare notes. If your neighbour streams fine, restart your router from the app and try again. If both homes fail at the same hour, the fault is shared. Marketplace apps split the same way, and a Subito publishing stall in Italy points at the platform, not the seller.
What does the Subisu home screen show first?
The home screen shows how many days your internet plan and Clear TV plan still hold. Router Details sit on the same screen, with your router named and its state shown. A Clear TV subscription block waits at the bottom for box renewals.
One login works on one phone at a time, so a second phone signs the first one out. Tap a plan card to start a renewal without hunting through menus.
How does Renew Pay Advance work in the app?
Tap Renew Pay Advance and pick a renewal type: Internet Plan, TV Subscription or Offer. Choose the plan you want, tap Proceed and pick a payment method. eSewa, Khalti, IME Pay, connectIPS and mobile banking all work inside the flow.
Router control from the Subisu app: restart, names and filters
Router Details holds a Restart button on the top right of the screen. The same area lets you change the Wi-Fi name and password and filter devices by MAC address. During a Subisu outage, the router card can show a live router on a dead line.
The old self-care website is gone: what replaced it?
The old self-care site no longer works, and correct passwords there now read as invalid or blocked. Subisu moved every self-care task into the mobile app instead. Keep the app updated, since new screens land there first.
Common Subisu Problems and Fixes
Most Subisu app faults trace back to a stale session or a half-finished payment. The five fixes below cover the screens users hit most.
Old self-care site rejects a correct password
Stop retrying the old site, since its login no longer runs at all. Install the Subisu Mobile App and sign in with your phone number and password. Every task from the old site lives inside the app now.
App signs you out when a second phone logs in
The app allows one live login per account at a time. Pick the phone you use most and keep the account signed in there. A fresh login on the other phone ends the first session at once.
Clear TV renewal paid but channels stay off
Each extra set-top box renews on its own card in the Clear TV subscription block. Paying the main box does not renew a second box in the bedroom. Open the block, pick the dark box and renew that card.
Router restart from the app changes nothing
Open Router Details and use the Restart button on the top right corner. Give the router two full minutes before you test the line again. If the lights stay wrong, raise a ticket from the Support tab.
MAC filter bars a phone you own
Open the router controls and read the filtered list before you change anything. Remove your own phone from the list and save the screen. The filter works best as a short list of true strangers.
Having a problem with Subisu?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I renew Clear TV for a second set-top box?
Scroll to the Clear TV subscription block at the bottom of the home screen. Tap Renew Plan on the card for that box and pay inside the flow.
What payment methods does the Subisu app accept?
The app takes eSewa, Khalti, IME Pay and connectIPS, plus mobile banking and cards. Pick your method at the last step of the Renew Pay Advance flow.
Why can I not stay logged in on two phones?
The account allows one live app session at a time by design. A login on a second phone ends the session on the first phone right away.
Can I raise a repair request inside the Subisu app?
Yes. Open the Support tab, go to My Tickets and tap New Ticket to send the fault.
Does the Subisu app show my past bills?
Yes, the Billing section holds past payments and invoices for the account. Open any entry there to check what a renewal cost.
Where do I change my Wi-Fi name in the Subisu app?
Open the router controls from the home screen and edit the network name there. Save the screen and reconnect your devices with the same password.