Last updated: November 12, 2026
Is So-net down? User reports show problems with So-net
So-net is the internet provider run by Sony Network Communications, with fiber, mobile and mail services for homes across Japan. Members manage the contract through the So-net My Page and the So-net member app. Both tools show bills, connection settings and contract details.
Report a problem !
Select which issue applies
So-net problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate So-net over the past 3 months?
Most reported locations
Where So-net reports are coming from in the last 24 hours.
No problem locations to show yet. So-net looks fine right now. Locations appear here as soon as users submit reports.
Latest So-net user reports
No reports yet — be the first to report a problem above.
So-net outage history
Our latest check and the live report status for So-net.
✓ Our latest check (11 November 2026, 10:40 AM PKT): so-net.ne.jp answered normally in 2534 ms.
Good news. So-net has no reported problems right now. If it is not working for you, report it above and your report will appear here.
So-net uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 14 October 2026 to 12 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get So-net down alerts
Leave your email and we will tell you when So-net is having problems, and when it is back up. No spam.
So-net on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying So-net is down. Checked 12 November 2026, 10:26 AM PKT.
Quiet right now. Nobody on Bluesky is saying So-net is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is So-net down right now?
Fresh So-net status notes and So-net down reports from members show where the trouble sits today. Most reports point at the member app, the My Page or webmail, not at the line itself. A line fault and a login fault need very different fixes.
If the fiber light stays green and normal sites open, your connection is likely fine. The block sits inside the member tools. Reports from members nearby help you judge if the fault is wide or tied to your account. Once the account is cleared, streaming is the usual reward, and Soap2day mirrors are where many viewers end up.
Is So-net down for me or everyone?
Ask yourself is So-net down for me alone, or are neighbours on the same course hit too? Try the My Page in a browser while the app fails. One working route means the account is fine and one tool is broken.
Signing in with the user ID and contract details
So-net gives each member a user ID, a user ID password, a connection ID and a connection password. The My Page wants the user ID pair. Routers want the connection pair. Mixing the pairs is the top cause of failed sign-ins.
A second route uses contract details plus a one-time key sent by email. That route helps when the password is lost. A full mailbox or a spam filter can block the key and stall the whole sign-in.
Mail on webmail and in your mail app
Webmail runs in the browser, which makes it a good test when a mail app goes quiet. If webmail loads the inbox, the account works and the app settings need a refresh. A changed mail password must be typed into every device.
Bills, payment methods and contract changes
The My Page shows each bill, the card or account on file, and the contract course. Most changes save at once. A So-net outage during a card change can leave the old method in place, so check the screen again before you repeat the steps.
Connection setup and the v6 Plus option
Fiber courses lean on the v6 Plus option for fast IPv6 access. The My Page shows if v6 Plus is active, still applying, or off. A router holding old PPPoE details can fight the v6 setup and slow the line.
Common So-net Problems and Fixes
Many So-net sign-in and page faults clear with a few basic checks on the device and the account. Start with the network, then the app cache, then the password rules.
Switch the network and retry the sign-in
Close the member app, move from Wi-Fi to mobile data or the other way round, and open it again. Stale routing on one network blocks the login call. This switch clears many app launch errors.
Clear the app cache on Android
Open phone settings, find the So-net member app under apps, and clear its cache from the storage screen. Old login data in the cache can loop the sign-in. iPhone users can reinstall the app for the same result.
Check which password the screen wants
Read the login screen with care. The My Page asks for the user ID and its password, not the connection pair from the router letter. After repeat fails the account can lock for a while.
Update the router after a password change
A new connection password works on the member side at once, but the router still holds the old one. Type the new password into the router connection field. The line stays down until both sides match.
Wait out a mail change before testing
A new mail address or mail password needs a short wait before it works in webmail and mail apps. Test webmail first after the wait. Then copy the same details into each mail app by hand.
Having a problem with So-net?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I log in to the So-net My Page?
Use your user ID and user ID password on the login screen. Members who lost the password can sign in with contract details and a one-time key sent by email.
Why does the member app show a launch error?
A launch error often comes from a blocked network path or stale app data. Change the network, clear the cache, or reinstall the app. Then check the So-net status reports for a wider fault.
Where can I see my So-net bill?
The My Page and the member app both list your bills and the payment method on file. Open the billing screen after sign-in to see the latest amount.
What if the one-time key never arrives?
Check the spam folder and the mail address on your contract letter. A full inbox can block the key mail. Wait a few minutes and request a fresh key after that.
Can I change my connection password online?
Yes, the My Page lets you change the connection password at any time. Update the router with the same password, or the line will stop until both sides match.
Does webmail work when my mail app fails?
Yes, webmail runs in a browser and shows the same inbox. If webmail works, refresh the address and password inside the mail app. Members often ask is So-net down for me when only one app is stale.