Last updated: November 10, 2026
Is Sky Mobile down? User reports show no current problems with Sky Mobile
Sky Mobile is the mobile arm of Sky Italia, on sky.it and in the My Sky app. It sells mobile plans with GB, minutes and SMS, managed beside the TV pack in one account. The app shows each line, its bundle and its renewal in one view.
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Sky Mobile problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Sky Mobile over the past 3 months?
Most reported locations
Where Sky Mobile reports are coming from in the last 24 hours.
No problem locations to show yet. Sky Mobile looks fine right now. Locations appear here as soon as users submit reports.
Latest Sky Mobile user reports
No reports yet — be the first to report a problem above.
Sky Mobile outage history
Our latest check and the live report status for Sky Mobile.
✓ Our latest check (10 November 2026, 5:39 AM PKT): sky.it answered normally in 273 ms.
Good news. Sky Mobile has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Sky Mobile uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Sky Mobile on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Sky Mobile is down. Checked 10 November 2026, 5:39 AM PKT.
Quiet right now. Nobody on Bluesky is saying Sky Mobile is down.
Guides that can fix it
Step by step fixes for the problems people report most.
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Is Sky Mobile down right now?
A Sky Mobile SIM that never activates sends users here for a clear Sky Mobile status. Sky Mobile down reports rise when the My Sky login loops, a ported number stays silent, or bundle GB never updates.
On a normal day the app opens to every line at once, bundles renew on time, and calls plus data run cleanly. Faults usually hit one piece: the login, the activation, or one line. One stuck piece rarely means the whole mobile service is offline. French train bookers fear the whole-platform kind, since an SNCF Connect rush can break booking, seat maps and payment in one wave.
Is Sky Mobile down for me or everyone?
Load sky.it on a second phone while the app loops at login. A line list that appears there shows the account is healthy and the loop is local. If the second phone loops too, is Sky Mobile down for me is answered: the fault is shared.
Sky Mobile and the My Sky account
My Sky groups the mobile lines beside the TV pack, each line with its own bundle, GB left and renewal date. Switching between lines happens from a menu, without signing out. A line that never appears usually means its activation never closed, or it never linked to the account.
The site mirrors the same list, with deeper pages for each line. Offer changes, top-ups and bundle details open per line, so one number never confuses another. A line bought online joins the list once its activation completes. Each line card also shows the next renewal, so no bundle surprises you.
Mobile bundles beside the TV pack
Mobile bundles sit beside the TV pack in the same account, but each keeps its own renewal and GB. A bundle that never updates after heavy use usually refreshes once the app pulls fresh data. The bundle card shows which offer is live right now. A card that still shows the old offer after a change needs a fresh sign-in.
A new SIM that stays silent
A new SIM that stays silent usually means activation never closed, the phone never searched, or the port never flipped. A restart forces a new network search and wakes most silent SIMs. A Sky Mobile outage shows the same silent SIM on many lines in one area at once.
Porting a number into Sky Mobile
Porting a number into Sky Mobile moves the old number onto the new SIM in stages. The old SIM keeps working until the switch flips, then the new SIM takes over the number. A port that stalls past its window needs its request state checked in the app.
Common Sky Mobile Problems and Fixes
These quick checks clear most Sky Mobile login, activation and bundle faults without a support call.
Restart after activation
Restart the handset once the SIM activates. A fresh boot forces a new network search and brings a silent line to life.
Sign in on the site instead
Open sky.it in a browser and sign in there. When the web account loads fine, the fault sits in the app, and reinstalling clears it.
Check the bundle card
Pick the line in My Sky, then open its bundle page. It lists the live offer, the GB left and the renewal date, which clears most data confusion.
Re-link the missing line
If a line never appears, check its activation in the app. A line that never linked needs its order number and identity check again.
Sign out and back in
A login loop often breaks after a full sign-out. Close the app fully, sign back in, and wait for fresh line data to load.
Having a problem with Sky Mobile?
Comments are public and help others understand the issue.
Frequently Asked Questions
Why does my new SIM stay silent?
A silent SIM usually means activation never closed or the phone never searched. Restart the phone, then check the activation state in the app.
Which screen shows my remaining GB?
Open My Sky and pick the line you want. GB, minutes and SMS appear together, with the renewal date next to them.
What holds a port back?
A port usually pauses over a missing identity document or a stale old-operator detail. The port page names the stage that is still open.
Can I manage TV and mobile together?
Yes, My Sky groups mobile lines beside the TV pack in one account. Each keeps its own renewal, bundle and bills.
How fast does a top-up land?
Top-ups normally land at once, though the counter can trail a few minutes. A credit still missing after that needs its payment receipt checked first.
Is activation shown on the line page?
Activation state lives in My Sky and on sky.it, on the line page. A SIM that never rings means that page needs checking first.