Last updated: November 11, 2026
Is Salam Mobile down? User reports indicate possible problems with Salam Mobile
MySalam is the account app for Salam Mobile lines, with balance checks, Solo plan picks and wallet recharge on one dashboard. This page watches Salam Mobile status around the clock and collects Salam Mobile down reports the moment sign-in or plan screens stop answering.
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Salam Mobile problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where Salam Mobile reports are coming from in the last 24 hours.
No problem locations to show yet. Salam Mobile looks fine right now. Locations appear here as soon as users submit reports.
Latest Salam Mobile user reports
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Salam Mobile outage history
The live report status for Salam Mobile, updated as reports come in.
Good news. Salam Mobile has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Salam Mobile uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Salam Mobile on social media
An early signal from outside our site, watched in rotation.
The first check for Salam Mobile is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
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Is Salam Mobile down right now?
Live checks and Salam Mobile down reports feed the Salam Mobile status shown above. Green means the MySalam app and web store answer normally. A warning means a group of users hits failed logins, stuck payments or blank plan pages.
Most spikes trace back to the sign-in code step or the wallet recharge step. Those spikes often end within the hour. A line that keeps rising for hours points to a fault on their side.
Is Salam Mobile down for me or everyone?
Look at the report chart before you change any phone setting. A flat chart with your app still failing means the problem is on your handset or line. Restart the phone, then sign in again on a different connection. If many fresh reports match your error, wait for the shared fault to clear. Uzbek households split the wait by screen, since a Sarkor Telecom break on the line leaves the account site answering while home access dies.
How do Solo plans work inside MySalam?
Solo plans bundle calls, data and social app use into one monthly pick. The app shows each tier with its data size and price on clean cards. Pick a tier, confirm, and the plan starts once payment clears.
The plan screen also handles renewals and early changes. A countdown shows days left on the current tier. Switching tiers keeps your number and wallet balance intact.
Where do you manage an eSIM order?
New lines can start as an eSIM ordered in the app or on the web store. The flow asks for ID details, a plan pick and payment, then shows a QR code to scan. Past orders sit under the lines tab with their state.
What does the app show during a service outage?
During a Salam Mobile outage, the dashboard can freeze on old balance figures and plan buttons stop responding. Wallet money and your active plan stay recorded on the account. When service returns, sign out and back in so figures reload fresh.
Which wallet and payment routes does MySalam accept?
The wallet takes mada cards, credit cards and voucher codes bought in shops. Vouchers redeem from the recharge screen by typing the long code. Saved cards make the next top-up a two-tap job.
Common Salam Mobile Problems and Fixes
A stuck MySalam screen usually clears after a full restart and a fresh sign-in. Try the steps below first.
OTP code never reaches your phone
Check the number in the sign-in form matches your SIM exactly. Wait a full minute before asking for a second code, since rapid repeats queue up. If codes still fail, sign in on the website instead.
Plan paid but not active on your line
Open the lines tab and read the plan state under your number. A pending state after payment clears within a short wait in most cases. Restart the phone so the SIM picks up the new plan settings.
Wallet recharge took money twice
Compare the wallet history with your bank statement before spending the balance. A duplicate entry usually reverses on its own within the same day. Keep both transaction numbers if you need to raise the case in the app chat.
App logs you out on every open
This fault often follows a phone software update. Clear the app cache, then sign in once more and leave the app open a minute. Turning off battery saving for MySalam stops the phone killing its session.
Data add-on missing after you buy it
Add-ons attach to the active plan, so confirm the base plan still has days left. Pull the usage screen down to refresh and look for the add-on bucket. If the bucket never appears, the email receipt speeds up a support fix.
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Frequently Asked Questions
Is Salam Mobile down today or is it my phone?
The status marker on this page answers that fast. Green means the wider service is healthy, so restart your phone and update the app. A warning marker means other users report the same fault right now.
How do I check what is left of my Solo plan?
Open MySalam and tap your line on the dashboard. The plan card shows data left, days left and social use left. The same figures appear on the website after sign-in.
Can I buy a Salam line without visiting a shop?
Yes, the app and web store sell new lines with delivery or instant eSIM. Pick a number, choose a Solo plan and pay online. The eSIM route gives you a QR code to scan.
What happens to my wallet balance if the app fails?
Wallet money sits on your account, not inside the phone app. A broken app cannot spend or erase it. Sign in on the website to see the same balance meanwhile.
How do I redeem a Salam voucher code?
Open the recharge screen in MySalam and type the code from the card. You can also dial the printed USSD code from the keypad. The balance updates once the code is accepted.
Does Salam Mobile sell data-only SIMs?
Yes, data SIMs and add-on packs sit in the shop section of the app. They work in tablets, routers and second phones. The usage screen tracks their data just like a normal line.