Last updated: November 9, 2026
Is PLDT down? User reports indicate possible problems with PLDT
PLDT runs pldt.com and the myPLDT app for home fiber, landline and prepaid home WiFi accounts in the Philippines. Customers view and pay bills, reload prepaid data, link accounts and track service requests inside the app and the MyHome portal. Enterprise and home plan pages sit on the main site.
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PLDT problems reported in the last 24 hours
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Most reported locations
Where PLDT reports are coming from in the last 24 hours.
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Latest PLDT user reports
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PLDT outage history
The live report status for PLDT, updated as reports come in.
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PLDT uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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PLDT on social media
An early signal from outside our site, watched in rotation.
The first check for PLDT is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is PLDT down right now?
Current PLDT status readings and PLDT down reports from subscribers show the main site, myPLDT app and MyHome portal loading for most users today. Bills, balances and reload pages answer at a normal pace. One app tool can fail while sign-in works.
Reports jump on bill due dates and after big plan launches, when account traffic surges at once. A slow billing screen at those peaks points to load, not a full failure.
Is PLDT down for me or everyone?
Try the MyHome portal in a browser while the app spins, since both read the same account. Ask another subscriber to open their billing screen on a different network. If theirs loads and yours fails, that settles is PLDT down for me.
Viewing and paying bills in myPLDT
The app shows your current bill, balance and payment history once your account is linked. Bills also arrive by SMS and email for customers who turned paper bills off. Paying inside the app posts to the same balance the app displays.
Payment posting speed depends on the channel, with some routes clearing in an hour and others taking a full day. The balance screen is the ground truth, not the payment receipt alone.
Reloading prepaid home WiFi from the app
Prepaid home WiFi and fiber prepaid accounts reload through the app by picking a data package and paying in the same flow. The account number must match the modem record, including leading zeros. A load sent to a wrong number never moves later.
Linking accounts and reading balances
One myPLDT login can hold several accounts, like a home fiber line and a prepaid WiFi modem. Each account links by its account number and a check on your details. An unlinked account explains an empty app, even when the line works.
Repair requests and plan changes online
Subscribers file service requests in the app and follow the ticket status without calling the hotline. Plan upgrade requests also start online, with new rates shown before you confirm.
Common PLDT Problems and Fixes
Most PLDT app snags trace back to an unlinked account, a payment still posting or an old app build. Work through the checks below before you queue at a store. Keep your ten-digit account number ready while you test each fix.
App login rejects my details
Reset the password from the sign-in screen and check the email or mobile number tied to the account. Old saved passwords break after a reset done on the portal. A PLDT outage blocks every login at once, so test the portal too.
Bill screen stays blank in the app
Unlink and relink the account with the full ten-digit account number, leading zeros included. A fresh billing cycle can leave the screen blank for a short window. The PLDT status of your balance shows on the portal if the app fails.
Payment made but balance unchanged
Give the payment a full day to post, since some channels clear slower than the app route. Keep the channel receipt and reference until the balance moves.
Prepaid reload never lands on my modem
Compare the number you loaded with the account number on the modem record, digit by digit. Fiber prepaid and Smart WiFi loads run on separate systems and do not swap. When users ask is PLDT down, a wrong product pick is the usual cause.
App crashes on the billing screen
Update the app, clear its cache and restart the phone before you try the billing tab again. Old builds crash hardest on account pages after big updates.
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Frequently Asked Questions
How do I view my PLDT bill in the myPLDT app?
Sign in, link your account with the ten-digit account number and open the billing tab. The screen shows the current bill, balance and past payments in one view. If the bill is blank, check the PLDT status notes here.
Why has my PLDT payment not posted yet?
Posting time depends on the payment channel, and some routes take a full day to clear. The app balance is the record that counts once the payment lands.
Can I reload PLDT Home prepaid WiFi in the app?
Yes, pick your prepaid account in the app, choose a data package and pay in the same flow. Check the account number with care, since loads cannot move between accounts. A reload during a PLDT outage can land late.
What account number does the myPLDT app need?
Use the ten-digit account number from your bill or modem record, including leading zeros. The same number links your account, loads prepaid data and opens ticket history.
Does the MyHome portal show the same bill as the app?
Yes, the portal and the app read the same account and balance records. A bill fixed on one shows on the other after the record updates. Use whichever route loads while the other struggles on your device.
How do I track a PLDT repair request online?
Open the service request area in the app to see the ticket stage and visit updates. New notes post as the field team takes each step.