Last updated: November 9, 2026
Is PLDT Home down? User reports show no current problems with PLDT Home
PLDT Home is the residential fiber brand of PLDT, selling Home Fibr broadband, prepaid Home WiFi and landline bundles. Subscribers manage accounts through the myHome portal and the myPLDT Smart app. Both channels show bills, take payments, log repair tickets and sell plan add-ons.
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PLDT Home problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where PLDT Home reports are coming from in the last 24 hours.
No problem locations to show yet. PLDT Home looks fine right now. Locations appear here as soon as users submit reports.
Latest PLDT Home user reports
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PLDT Home outage history
Our latest check and the live report status for PLDT Home.
✓ Our latest check (9 November 2026, 12:41 PM PKT): pldthome.com answered normally in 1534 ms.
Good news. PLDT Home has no reported problems right now. If it is not working for you, report it above and your report will appear here.
PLDT Home uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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PLDT Home on social media
An early signal from outside our site, watched in rotation.
The first check for PLDT Home is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is PLDT Home down right now?
Live PLDT Home status readings and PLDT Home down reports from subscribers point to myHome and the app answering well in most towns today. Sign-in, bill viewing and payment screens load at normal speed for most accounts.
Complaints tend to cluster on one tool at a time, like repair tickets or prepaid loading, while the rest of the portal keeps working. Match your own fault against the list further down this page.
Is PLDT Home down for me or everyone?
Open myHome on a phone browser using mobile data, then try the app on home WiFi. If one path loads and the other stalls, your router or app copy is at fault.
Bills, paperless statements and PayExpress
myHome shows the current bill, past statements and payment history under one account view. Paperless billing sends a password-locked copy of each statement to your email instead of a paper envelope.
A payment through a partner bank or wallet can take longer to post than one made inside myHome. Keep the receipt screen until the balance on the portal drops.
Repair tickets and service visits booked online
Subscribers log a fault inside myHome or the app and get a ticket number for the visit. A ticket stuck on the first step often means the field team lacks a working contact number for your house.
Prepaid Home WiFi loads and FamLoad packs
Prepaid Home WiFi owners load data packs through partner wallets, the Smart app and the PLDT Home site. Loading the wrong number is the top cause of a pack that never shows up.
Plan upgrades, add-ons and account linking
myHome lists speed upgrade offers, mesh WiFi add-ons and entertainment bundles tied to your current plan. Each request needs the account linked first, using the account number and the name on the bill.
Common PLDT Home Problems and Fixes
Most PLDT Home portal snags trace back to an unlinked account number or a stale app session. Work through the checks below first, with your ten-digit account number open on screen.
myHome rejects your account number at linking
Type the account number exactly as printed on the bill, with any leading zeros kept in place. The name you enter must match the subscriber name on that bill, letter for letter.
Bill missing from the portal after cut-off
Statements post a short while after the billing cut-off, not on the cut-off hour itself. During a PLDT Home outage, the balance card can load while the statement file stays blank.
Payment posted to the wrong balance view
Open payment history and read the account number printed on the receipt line. A wallet payment sent to a landline number instead of the broadband account lands on the wrong ledger.
Repair ticket shows no movement for days
Confirm the mobile number on the ticket, since crews call before they enter a gated street. If the PLDT Home status board shows a wide fault in your town, field visits pause until line crews clear it.
Prepaid load went to a different number
Read the confirmation text and compare each digit with the number printed on your modem sticker. Loads sent to a wrong prepaid number cannot be pulled back from the app.
Having a problem with PLDT Home?
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Frequently Asked Questions
How do I link my broadband account to myHome?
Sign in, choose add account, then type the account number and subscriber name from your bill. The portal confirms the link with a code sent to your email or phone.
What does a red light on my modem mean?
A steady red light on the fiber modem points to a lost line signal or a cut fiber strand nearby. Restart the modem once and check the fiber cord for sharp bends. If the light stays red, log a ticket since the fault sits outside your WiFi settings.
Where can I see my past PLDT Home statements?
Past statements sit under the billing tab of myHome, beside the current balance. The app shows the same files after you pick the linked account. Keeping your PLDT Home status in good standing starts with reading each new statement as it posts.
Why did my prepaid Home WiFi load not arrive?
The load went to the number typed at checkout, which can differ from your modem number by one digit. Compare the receipt with the sticker on the modem. A PLDT Home outage during loading can also delay crediting, so wait a short while before you buy a second pack.
Can I pay a PLDT Home bill without logging in?
Yes, PayExpress takes card payments for a bill when you scan the code on the paper statement. You still need the account number and the exact amount due. For a full history and receipts, sign in to myHome instead, where each payment is recorded.
Does the myPLDT Smart app show the same account as myHome?
Yes, both doors read the same account record once you sign in with the same details. A ticket filed in the app appears in myHome with the same number. If one door looks stale, sign out and back in to pull a fresh PLDT Home status view.