Last updated: November 11, 2026
Is Mobily down? User reports show no current problems with Mobily
Mobily is the Kingdom's second mobile operator, and its app puts prepaid credit, postpaid bills, packages and Neqaty points in one place. This page follows Mobily status as users report in and collects Mobily down problems from lines across the country.
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Mobily problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Mobily over the past 3 months?
Most reported locations
Where Mobily reports are coming from in the last 24 hours.
No problem locations to show yet. Mobily looks fine right now. Locations appear here as soon as users submit reports.
Latest Mobily user reports
No reports yet — be the first to report a problem above.
Mobily outage history
The live report status for Mobily, updated as reports come in.
Good news. Mobily has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Mobily uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Mobily down alerts
Leave your email and we will tell you when Mobily is having problems, and when it is back up. No spam.
Mobily on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Mobily is down. Checked 10 November 2026, 2:03 AM PKT.
Quiet right now. Nobody on Bluesky is saying Mobily is down.
Guides that can fix it
Step by step fixes for the problems people report most.
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Is Mobily down right now?
The live Mobily status shown on this page is fed by Mobily down reports from prepaid and postpaid users. Peaks gather around package renewals and bill runs, when the app takes its heaviest load.
A quiet line of reports means accounts are loading and payments are clearing as normal. Home internet accounts stall at the same step in Iran, where a MobinNet renewal can stick while the line runs fine. One stuck package is a local matter until the same fault shows up across many reports.
Is Mobily down for me or everyone?
Check whether a second Mobily line loads its balance in the app. If it opens cleanly, the block sits on the first line or on that package record. If no line loads and reports climb here, the account system is having a wider moment.
How Neqaty points turn into rewards
Neqaty points collect on bill payments and recharges, and the points screen shows the balance plus points close to expiry. Points trade in for Mobily services like data add-ons, or for offers with partner brands.
Redeeming takes the points at once and adds the reward to the line, with a record kept in the points history. Points from a payment that later reverses come back off the balance.
Checking a postpaid bill before paying
The bill screen splits the month into line rental, add-ons and extra usage, so a high figure can be traced before paying. Past bills sit beside the current one, making a sudden jump easy to spot.
What roaming packs cover on a trip
Roaming packs bundle data and calls for a set list of countries, bought before travel and started on arrival. During a Mobily outage a pack can show active while the partner network abroad refuses it. Keep the app record as proof of buying it.
Activating an eSIM from the Mobily app
An eSIM order in the app ends with a QR code for phone settings, after an identity check. The line moves once the code is scanned, and the plastic SIM stops working at that point.
Common Mobily Problems and Fixes
Most Mobily app faults sit in the sign-in code, a package record or the payment step. Work through these fixes before paying for the same package twice.
Package paid but still not active
Payment and package records update in separate steps, so a paid pack can lag behind the charge. Pull the package screen down to refresh before paying again. If the pack stays missing after an hour, raise it from the payment record.
Sign-in code lands too late to use
Codes carry a short life, and a busy network can deliver one after it expired. Ask for a single fresh code and type it as soon as it lands. Signing in on mobile data also helps the message arrive faster.
Points vanished after a redemption
A redeemed reward takes points off at once, even when the reward lands a little later. Check the points history for the redemption entry and its reward name. If points left with no entry at all, report it from that screen.
Bill jumped with add-ons you never ordered
Open the bill breakdown and look for content services or app subscriptions attached to the line. Unwanted ones can be switched off from the services screen. A charge that stays unexplained belongs in a dispute raised inside the app.
Roaming pack active but no data abroad
Confirm the pack covers the country you are in, since packs carry a fixed country list. Then switch data roaming on and restart the phone to join the partner network fresh. Picking the partner network by hand in phone settings fixes most silent failures.
Having a problem with Mobily?
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Frequently Asked Questions
How do I recharge a Mobily prepaid line in the app?
Open the recharge section, enter the amount and pay by card, mada or Apple Pay. Vouchers also work: type the code in the same section and the credit lands at once.
Can I manage more than one Mobily number in one login?
Yes. Numbers under one ID gather into a single account, each line keeping its own balance, bill and packages. Pick the line first, since payments and add-ons apply to the line on screen.
Why is my postpaid bill higher this month?
Add-ons, roaming use and content services sit on top of the line rental, and the bill screen splits them out line by line. Compare with the previous bill in the app to spot the new charge fast.
What is the Mobily SA app?
It is the current Mobily app for Saudi lines, covering balances, bills, packages and points. Sign in with the same number and code, since the account lives on the line itself.
Does the Mobily app work for fiber lines too?
Yes. Fiber accounts show their bills and plan in the same login, and new fiber orders can be placed and tracked from the shop section. Speed faults still go through the support chat in the app.
How do I talk to Mobily support from the app?
Open the help section and start the live chat, which handles account tasks and passes technical faults to agents. The app also lists stores with their hours when a visit is easier.