Last updated: November 11, 2026
Is HKBN down? User reports indicate possible problems with HKBN
HKBN households run fibre broadband and mobile accounts through the MyHKBN app, from bills to engineer visits. Customers post HKBN down findings here, and the page follows HKBN status for the app alongside line faults at home.
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HKBN problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where HKBN reports are coming from in the last 24 hours.
No problem locations to show yet. HKBN looks fine right now. Locations appear here as soon as users submit reports.
Latest HKBN user reports
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HKBN outage history
Our latest check and the live report status for HKBN.
✓ Our latest check (9 November 2026, 8:20 PM PKT): hkbn.net answered normally in 483 ms.
Good news. HKBN has no reported problems right now. If it is not working for you, report it above and your report will appear here.
HKBN uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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HKBN on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying HKBN is down. Checked 10 November 2026, 11:05 PM PKT.
Quiet right now. Nobody on Bluesky is saying HKBN is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is HKBN down right now?
HKBN status has two halves: the fibre line into your home, and the MyHKBN app that manages the account. Lights out on the router with the app still loading points at the line. HKBN down reports on this page cover both halves, so you can see whether neighbours share your fault.
Open the app and read the service notices for your building. A posted fault notice means engineers already own the problem. No notice plus a dead line suggests a home-side fault, while a dead app with working internet is an app problem only. Retail apps split the same way, since an H&M checkout that dies during a sale is the shop’s fault alone.
Is HKBN down for me or everyone?
Check whether the app opens on mobile data away from your home Wi-Fi. An app that only fails at home is riding the same broken line. Ask a neighbour on the same provider whether their service is up. Building-wide silence points at a shared fault that the notice board should soon carry.
How broadband and mobile accounts share one MyHKBN login
One login gathers your home fibre, any mobile lines and home phone under a single account view. Each service shows its own bill line, contract dates and usage where it applies. Switching between services happens from the account list, without a second sign-in.
Old services stay visible for a while after they end, marked as closed, which confuses many first-time readers. The active service carries the current bill; closed ones keep only history. Checking the service status tag saves chasing a bill that no longer exists.
What the in-app speed test actually measures
The test starts from the services screen and reports download, upload and ping in one run. It runs between your phone and the test server over your home Wi-Fi. It measures the wireless hop as much as the fibre, so stand near the router for a fair reading and run it twice.
When a fault notice never reaches the app
Fault notices for your building appear in the app when works or an outage affect your block. An HKBN outage at the exchange can leave the notice feed quiet while homes sit offline.
Steps to book or move an engineer visit
From the appointment area you can book a first install, move a visit, or request relocation when you change flats. Available slots refresh as engineers are assigned, so a full day can open up later. Keep the visit contact number current, since the engineer calls it on arrival.
Common HKBN Problems and Fixes
App faults and line faults feel alike at home, so split them first. Check whether the app opens your account before you blame the fibre. The fixes below follow that order.
Account login accepts the password then loops
A looping login often means the app holds a stale session under the fresh one. Sign out from the profile icon if it appears, close the app fully, and sign in again.
Old closed service still shows as active
Ended contracts can linger on the account view with a closed label long after they stop billing. Check the label beside the service before treating it as a live fault.
Renewal offer price differs at the confirm screen
Offers refresh as plans rotate, and a stale offer can sit in your basket past its window. Remove the offer and reload the offers list before accepting.
Store bill payment not showing in the app
Payments made in a store post to the app after the two systems sync, which can trail by hours. Keep the store receipt until the bill page shows the payment line.
Engineer visit slot disappears after booking
A slot returns to the pool if the booking never finished its confirmation step. Check your appointment list before rebooking.
Having a problem with HKBN?
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Frequently Asked Questions
Can I see fibre and mobile under one MyHKBN login?
Yes. One login gathers your home fibre, mobile lines and home phone, each with its own bills and status. Pick the service from the account list to open its detail.
Why does the in-app speed test read lower than my plan?
The test runs over your Wi-Fi, so walls, distance and an old router pull the figure down. Stand beside the router and pause other downloads for a fair run.
How do I move my engineer appointment in the app?
Open the appointment area, pick the visit, and choose a new slot from the days offered. The change confirms on screen and the old slot releases at once.
Where do building fault notices appear?
Open the services area and look for the notice feed tied to your address. Planned works and local outages post there with expected finish times.
Why is a closed home phone still on my account page?
Closed services stay visible with a closed label so old bills remain easy to find. They take no new charges and cannot be reactivated from the app.
Can I pay a bill for a service under another HKBN account?
The app pays bills for services on the account you signed in with. A bill from a different account needs that account’s own login or a store payment.