Last updated: November 10, 2026
Is Hamrah Aval down? User reports show no current problems with Hamrah Aval
Hamrah Aval, run by Mobile Communications of Iran (MCI), is the largest mobile operator in Iran. Its My MCI app and the mci.ir portal handle bills, recharge, data packages and SIM services. This page tracks live Hamrah Aval status and Hamrah Aval down reports from subscribers. One look shows if the fault is shared or only on your own line.
Report a problem !
Select which issue applies
Hamrah Aval problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Hamrah Aval over the past 3 months?
Most reported locations
Where Hamrah Aval reports are coming from in the last 24 hours.
No problem locations to show yet. Hamrah Aval looks fine right now. Locations appear here as soon as users submit reports.
Latest Hamrah Aval user reports
No reports yet — be the first to report a problem above.
Hamrah Aval outage history
The live report status for Hamrah Aval, updated as reports come in.
Good news. Hamrah Aval has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Hamrah Aval uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Hamrah Aval down alerts
Leave your email and we will tell you when Hamrah Aval is having problems, and when it is back up. No spam.
Hamrah Aval on social media
An early signal from outside our site, watched in rotation.
The first check for Hamrah Aval is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is Hamrah Aval down right now?
Fresh Hamrah Aval status checks start with what subscribers are filing on this page right now. Hamrah Aval down reports climb when My MCI refuses sign-ins, package buys stall, or the portal stops answering.
One failed login on your phone proves very little on its own. The same error on lines in other cities points to a fault at MCI itself. Money checks gather the same crowds in Turkey, since a HangiKredi calculator that stalls mid comparison sends borrowers back to the banks.
Is Hamrah Aval down for me or everyone?
Ask first: is Hamrah Aval down for me, or does the same wall hit every line? Open My MCI on mobile data, then try the mci.ir portal. Matching errors on both paths point to a fault at the operator.
Signing in to My MCI and the web portal
Sign-in ties the account to your mobile number, with a one-time code by text for new devices. The known failure is a plain server message at that step, telling users the service cannot respond.
A second trap hits after a reinstall, when the app rejects a correct password and the reset text fails to land. Keeping the account SIM in the phone avoids most of this loop.
Buying data packages and watching what is left
Package buys run through the app store screens or the wallet balance inside My MCI. A failed buy sometimes parks the money in that wallet, then blocks the retry. Unlimited plans hide the data-used figure, so users cannot tell what is left.
Recharge, bill pay and credit transfer in the app
Prepaid lines top up by card inside the app, and postpaid bills split into installments on the same screens. A Hamrah Aval outage at a busy hour can freeze any of these halfway, bank side charged, line unchanged. Credit transfer between lines rides the same rails.
Coverage checker, speed test and SIM tools
The app carries a coverage map and a built-in speed test for your area. SIM tools sit in these menus: roaming toggles, pay-as-you-go data and prepaid to postpaid conversion. When those screens hang, the account session behind them has timed out.
Common Hamrah Aval Problems and Fixes
Most My MCI faults trace back to a stuck session, a forced update or a payment stopped halfway. Work through the fixes below before reinstalling the app.
Sign-in ends with a server error message
Wait a few minutes, then sign in once more on a steady connection. Repeated taps stack up failed tries and can lock the account. If the message follows you to the portal, the fault is not your phone.
App claims a VPN is on when it is not
Turn off any VPN or filter app fully, then reopen My MCI on mobile data. The app reads some private DNS settings as a VPN line. If the warning stays, clear the app cache and sign in again.
Reset text for a forgotten password never lands
Check the SIM in the phone is the account number, since codes go only there. Ask for one new code and wait, as repeat requests push older codes out.
Package buy took money but added no data
Open the wallet inside My MCI first, since failed buys often park the money there. Try the buy once from the wallet balance and read the error word for word. Keep the payment receipt until the data lands.
App crashes or loops after an update
Restart the phone, then open the app on mobile data with any VPN off. If it still closes, clear the cache in phone settings before a full reinstall. Sign in with the account SIM in the phone.
Having a problem with Hamrah Aval?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I sign in to My MCI on a new phone?
Install the app, enter your mobile number and finish the code check sent by text. The account ties itself to the new device, and older sessions close.
What does the unable to respond message mean at sign-in?
That message means the account servers refused the request, not that your password is wrong. Wait, retry once, then test the web portal with the same account.
Can I open My MCI while a VPN is running?
The app blocks sign-in on most VPN lines and asks you to switch the VPN off. Filter apps and private DNS can trigger the same false warning. Turn those off, then open the app on plain mobile data.
Where does my money sit after a failed package buy?
Failed buys often leave the money in the wallet inside the app, not back at the bank. Open the wallet, check the balance, then try the same package from that balance.
How can I see data left on an unlimited package?
Open the package screen in My MCI and read the usage line under the plan name. Unlimited plans hide that figure on some screens, so check the usage summary page too.
Is Hamrah Aval down, or is the app stuck on my phone only?
Test the same account on the web portal and on a second connection. If the portal opens and the app does not, reinstall the app and sign in fresh. Failures on both mark a wider operator fault.