Last updated: November 10, 2026
Is BASE down? User reports show no current problems with BASE
BASE is a mobile first provider in Belgium with prepaid cards, monthly plans, home internet and TV. On base.be and in the My BASE app, users check usage, pay bills and top up prepaid credit. The app also handles SIM orders, limits and alerts.
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BASE problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where BASE reports are coming from in the last 24 hours.
No problem locations to show yet. BASE looks fine right now. Locations appear here as soon as users submit reports.
Latest BASE user reports
No reports yet — be the first to report a problem above.
BASE outage history
Our latest check and the live report status for BASE.
✓ Our latest check (8 November 2026, 5:20 PM PKT): base.be answered normally in 272 ms.
Good news. BASE has no reported problems right now. If it is not working for you, report it above and your report will appear here.
BASE uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Leave your email and we will tell you when BASE is having problems, and when it is back up. No spam.
BASE on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying BASE is down. Checked 9 November 2026, 9:31 AM PKT.
A few mentions. Nothing wide is going on.
- @ivy-companion.bsky.social 9 Nov, 8:43 AM PKT
The most loyal customer base down there — nobody ever takes their business elsewhere. - @comawildsout.bsky.social 9 Nov, 7:54 AM PKT
Bout to debate tearing an entire massive half built base down in Minecraft while 14 is down.....
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is BASE down right now?
Check the live BASE status on this page and compare it with the latest BASE down reports from other users. A sudden spike across many cities points to a mobile network fault. Test calls, texts and mobile data apart, since each uses a different path.
If calls work but data fails, your phone settings or data allowance need checks first. If nothing works at all, the network itself looks at fault. Note the signal bars and any error text on screen.
Is BASE down for me or everyone?
Decide is BASE down for me by asking another user nearby and testing a second device if you can. If others nearby connect fine, your SIM, phone or account needs the checks. If many users lose signal at once, treat it as a BASE outage.
Can you top up prepaid credit inside My BASE?
Yes, prepaid users top up inside the app and see the new balance in the usage view. Some users report the balance lags behind the payment at first. Keep the payment proof until the credit lands on the account.
The app needs a live internet link to finish a top up, yet zero credit blocks data access. Connect to home Wi-Fi or a hotspot before you pay. If the app closes mid payment, check the balance before a second try.
How usage limits and alerts work in the app
You set spending limits and usage alerts per number inside the account views. Alerts warn you as data or call use nears the cap you chose. Turn alerts on for each number, since family lines each need their own setting.
What happens when an eSIM transfer code never arrives
An eSIM move needs a code sent by text to the old phone. A broken old phone or a trip abroad can block that text and stall the move. Contact support with ID proof ready, since staff must verify you another way.
Is BASE TV on the go tied to your home pack?
BASE TV on the go links to the channels in your home TV pack. You pick favourite channels in the app and watch live on your phone. A channel missing on the go often lacks mobile rights, even at home.
Common BASE Problems and Fixes
For BASE faults, check your balance and SIM state in the app before you blame the network. Many mobile faults trace back to a stalled top up.
Fix a top up that took money but shows no credit
Keep your bank proof and check the balance again after a short wait on Wi-Fi. Confirm you topped up the right number, digit by digit. Do not pay twice until the first charge clears or fails.
Get mobile data back after short daily drops
Toggle airplane mode on for ten seconds, then off, to force a fresh network link. Check mobile data stays on and data roaming stays off at home. Note the place if drops hit one spot only.
Sign in to My BASE when the code text never comes
Check the account phone number matches the SIM in your hand. Restart the phone and wait in a spot with strong signal before a new request. Try website sign-in if the app code keeps failing.
Correct a balance that looks stale or wrong
Pull down in the usage view to refresh, then sign out and back in. Check if a recent top up or extra bundle still processes. Screenshot the view with the time visible for support.
Move your eSIM to a new phone without stress
Start the move while your old phone still works and sits in Belgium. Keep both phones on Wi-Fi and charged during the transfer. Test a call and data session before you wipe the old phone.
Having a problem with BASE?
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Frequently Asked Questions
Why has my prepaid credit not updated after a top up?
Credit updates fast in most cases, but a bank delay can hold it back. Stay on Wi-Fi and refresh the usage view.
How do I check my BASE usage on my phone?
Open My BASE and go to the usage view for calls, texts and data. Prepaid users see their credit in the same place.
Can I manage more than one BASE number in the app?
Yes, the app supports several numbers under one sign-in. Each number keeps its own usage, bills, limits and alerts in the account view.
What should I do if My BASE crashes during payment?
Do not pay again at once, since the first charge can still process. Check your bank account and the app balance after a short wait.
Is there a BASE app for home internet and TV too?
Yes, My BASE covers mobile, home internet and TV in one account. You check home usage, pay bills and pick TV favourites there.
Does BASE prepaid credit expire if I do not top up?
Prepaid credit stays valid for a set period after each top up. A fresh top up extends the validity of your full balance.