Last updated: November 10, 2026
Is AIS Fibre down? User reports show no current problems with AIS Fibre
AIS Fibre is the home fibre broadband service from AIS in Thailand. This page tracks the fibre tools inside the myAIS app, the AIS Fibre LINE service and the speed pages. It covers router status faults, speed boost errors and repair case screens.
Report a problem !
Select which issue applies
AIS Fibre problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate AIS Fibre over the past 3 months?
Most reported locations
Where AIS Fibre reports are coming from in the last 24 hours.
No problem locations to show yet. AIS Fibre looks fine right now. Locations appear here as soon as users submit reports.
Latest AIS Fibre user reports
No reports yet — be the first to report a problem above.
AIS Fibre outage history
Our latest check and the live report status for AIS Fibre.
✓ Our latest check (9 November 2026, 2:10 PM PKT): ais.th answered normally in 1566 ms.
Good news. AIS Fibre has no reported problems right now. If it is not working for you, report it above and your report will appear here.
AIS Fibre uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get AIS Fibre down alerts
Leave your email and we will tell you when AIS Fibre is having problems, and when it is back up. No spam.
AIS Fibre on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying AIS Fibre is down. Checked 10 November 2026, 11:06 AM PKT.
Quiet right now. Nobody on Bluesky is saying AIS Fibre is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is My Internet Down? How to Tell in Minutes
→ How to Restart Your Router the Right Way
→ How to Change Your DNS Servers
Is AIS Fibre down right now?
This page follows live AIS Fibre status and AIS Fibre down reports sent in by home users across Thailand. Reports cover the fibre tab in myAIS, the speed tools and the repair case screens. A sharp rise in reports points to a fault on the network side, not your router.
On a normal day the fibre tab shows your line online with its live speed. Trouble starts when the tab stays blank, the router shows offline while its lights look fine or a case stops moving.
Is AIS Fibre down for me or everyone?
Check the router lights, then open the fibre tab on mobile data with Wi-Fi off. If neighbours on AIS Fibre report the same fault, an AIS Fibre outage is likely. If only your line shows offline, the fault sits with your router, cable or account. Brazilian homes split faults the same way, since a dark Algar Telecom router light almost always stays a local story.
The myNetwork fibre tab and your router status
The Fibre tab of myNetwork shows home internet status, your live fibre speed and a Fix and Track list for repair cases. The tab reads the router linked to your account. A replaced router can leave the tab pointing at the old box.
Allow location access so the tab can place your line on the area map. Without it the tab still works, but faults near your home stay hidden.
Speed Toggle and Speed Boost inside myAIS
Fibre plans with the speed tools let you swap download and upload shares or boost speed for a set stretch of hours. A boost that never starts often means the monthly change limit is used up.
Booking and tracking a repair in the app
A fault report in myAIS opens a case you track under Fix and Track, with the visit slot and each step shown. A case stuck on one step needs a nudge through the AIS Fibre LINE chat.
Changing your home Wi-Fi password from the app
myAIS lets home users change the Wi-Fi name and password under Manage Network. Every device must join again with the new password. If the save fails, the router was busy or offline, so retry while it sits idle.
Common AIS Fibre Problems and Fixes
Most AIS Fibre app faults clear with a fresh sign in or a restart of the router. Start with the quick checks below before you book a repair. Each fix targets one common fault in the fibre screens.
Fibre tab stays blank in myAIS
Sign out of myAIS, clear the cache and sign back in. The fibre tab loads apart from the mobile screens, so a stale session hits it first. If it stays blank, use the AIS Fibre LINE service.
App shows router offline but lights look fine
Compare the router lights with the app status before you reset anything. Restart the router once and give it five minutes to report back. A replaced router needs AIS to link its serial to your account.
Speed boost paid for but never starts
Check the Fibre tab for the boost state and hours left. Boost changes share a monthly limit across the app, website and LINE. If the limit is spent, the boost waits for the next bill round.
Repair case stuck on the same step
Open Fix and Track and read the last step on the case. A case waiting on your call back shows a contact note. Reply through the AIS Fibre LINE chat to move it on.
Wi-Fi password change will not save
Run the change while the router is online and idle. A router mid restart drops the save. After a good save, join each device again with the new password.
Having a problem with AIS Fibre?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I check my AIS Fibre router in myAIS?
Open myAIS, go to myNetwork and pick the Fibre tab. It shows your home internet status, live speed and open repair cases. Allow location access if asked, since the tab uses it for network checks.
Is AIS Fibre down in my building?
Read the live AIS Fibre down reports on this page. Reports climbing across your area point to a wider fault. If reports stay flat, check your router lights and the fibre tab.
Can I boost my AIS Fibre speed in the app?
Yes, plans with Speed Boost raise speed for a set stretch of hours from myAIS. Speed Toggle swaps your download and upload shares instead. Both tools share a monthly change limit across app, web and LINE.
What does Fix and Track show in myAIS?
Fix and Track lists your repair cases with the visit slot and each step taken. A case that stops moving often waits on a call back from you. Answer via the AIS Fibre LINE chat.
Why does the app show the wrong router?
A swapped router keeps the old box linked to your account until AIS updates the link. The tab then reads the old serial and shows odd status. Ask AIS to link the new router serial to your line.
Does AIS Fibre have its own app?
No separate app exists for home fibre. AIS Fibre accounts live inside myAIS under the myNetwork Fibre tab. The AIS Fibre LINE service covers chat help as a second route.