Last updated: November 13, 2026
Is SuperJet down? User reports show problems with SuperJet
SuperJet runs an online booking site and an Arabic first phone app for intercity bus tickets across Egypt. Travellers search trips between cities, pick economy or luxury coaches, pay by card, wallet or Fawry, and get an e-ticket on the phone. The booking can also be changed or cancelled inside the app.
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SuperJet uptime and reports
Live report counts and the day by day record for the last 30 days.
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Last 30 days, day by day: 15 October 2026 to 13 November 2026
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The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
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Is SuperJet down right now?
Start on the booking form and search a main route between two big cities. The SuperJet status picture comes from SuperJet down reports filed by travellers booking today.
Fresh reports here show which screen is failing for other people. A rush of payment complaints points to the checkout, not the search. Quiet reports with a broken form on your phone point to your browser or app build.
Is SuperJet down for me or everyone?
Try the same trip search on the website after the app fails you. Then ask the open question: is SuperJet down for me, or are travellers everywhere hitting the same error? The report flow on this page settles it fast.
How do you search trips on the SuperJet website?
The home page form asks for your start city, end city and travel day, plus the stations at each end. City names alone are not enough, since big cities hold several stations.
Coach types on the results split into economy and luxury classes. The fleet pages name the coach models and seat counts for each type. Choose the class first if legroom matters on a long run.
Which payment options does SuperJet offer at checkout?
Checkout takes bank cards and digital wallets inside the booking flow. The site also works with Fawry, where you get a reference number and pay at a Fawry outlet. Keep that reference safe until the booking confirms.
Can you change or cancel a SuperJet ticket online?
The app advertises the power to modify or cancel a booking when plans shift. A broad SuperJet outage locks those buttons for everyone until the system returns. Open your booking early if you sense a change coming.
What does the SuperJet e-ticket show?
A paid booking ends with an e-ticket delivered straight to your phone. The ticket carries your trip, stations, seat and passenger details. Save it as a screenshot the moment it lands. Ferry travellers screenshot just as fast, saving the SuperShip ticket before the port signal drops on the drive in.
Common SuperJet Problems and Fixes
SuperJet booking trouble usually traces back to station picks, payment references or the e-ticket step. Work through the fixes below, and keep your payment reference safe until your ticket lands.
Pay the Fawry reference before it expires
A Fawry payment uses a reference number with a limited life. Pay it at an outlet soon after booking, not the next day. Once paid, check the app for your confirmed e-ticket.
Pick stations, not just cities, in the search form
The form needs a station at each end, and a wrong pick hides real trips. Read both station names slowly before you hit search. Cairo and Alexandria each hold more than one SuperJet station.
Download your e-ticket right after payment
Save the e-ticket to your phone as soon as the payment clears. Do not rely on reopening the app at the station gate. A screenshot in your gallery works with no signal at all.
Try the Arabic site if the English pages stall
SuperJet built its tools Arabic first, and the Arabic pages often load faster. Switch the site language and repeat your search there. The form fields sit in the same order in both languages.
Clear old trips from the search form and start fresh
Old station picks saved in the form can poison a new search. Reset the form, then enter your cities and stations again from scratch. Check the travel day field before you search.
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Frequently Asked Questions
Why does SuperJet show no trips between my cities?
Empty results often come from a wrong station pick or a stale travel day in the form. Reset the form and choose both stations with care. Some routes run on set days only.
How do I pay for a SuperJet ticket with Fawry?
Choose Fawry at checkout and the site gives you a payment reference. Take that number to a Fawry outlet and pay before it lapses. Your booking confirms once the payment lands.
Can I choose a luxury or economy bus on SuperJet?
Yes, trip results split by coach type, with economy and luxury classes listed. Pick the class on the results screen before you pay. Fares differ by class on the same trip.
Does the SuperJet app work in English?
The app and site both offer English, though Arabic is the main language. Some screens load Arabic first after an update. Switch the language from the site menu or app settings. The booking steps stay the same in both languages.
What should I do if my SuperJet e-ticket never arrives?
First check your bookings inside the app with the account you paid from. Then look for the payment proof in your bank or wallet app. A settled charge with no ticket needs a support message with that proof.
Where do I find my SuperJet booking to change it?
Open your bookings inside the app or sign in on the website. Your trips sit there with change and cancel options on each one. Pick the booking you need and follow the steps shown.