Is SuperShip down? User reports show no current problems with SuperShip

Is SuperShip down right now?

Check the SuperShip status here when SuperShip down reports climb and the seller platform stops answering. Evening order batches hit the platform at once, and the order form usually fails before tracking does.

If tracking answers while the order form hangs, the selling side alone is stuck. Save order details in a sheet so a later retry takes seconds. The claim and report tools often stay up while order entry rests.

Is SuperShip down for me or everyone?

Ask is SuperShip down for me alone by opening the tracking view as a guest. Guest tracking that works while your account fails points to a shop session problem. Both failing together marks a platform wide fault. A single shop with a payout hold can look identical from inside one account.

How do sellers create orders on SuperShip?

The order form takes receiver details, parcel size, and a cash on delivery amount, then prices the route. Saved receiver lists and product presets speed repeat orders for busy shops. Address books import from a file, sparing shops a long typing session.

A pickup request rides with the order, and the state line follows the parcel from pickup to payout. Bulk upload covers shops that send many orders in one batch. Each saved order gets its code at once, ready for label printing.

What does the SuperShip tracking view show buyers?

A public tracking view reads the parcel code and lists each transport step with times. Buyers reach it from the link the shop sends after handover. The view works without an account, so a buyer needs nothing but the code.

Where do COD reports live in a SuperShip account?

Reports list delivery money per order with fees and payout states by day. When the report page loads empty during a payout run, a brief SuperShip outage in the reporting tool is the usual cause.

Can shops file a claim inside SuperShip?

The account carries a claim form for lost or damaged parcels, tied to the order code. Photo uploads of the packed parcel support the claim from the same screen. Claim states update in the account as the case moves through review. Airport groups handle claims on paper too, and a Swedavia page names the airport desk where a lost bag case opens.

Common SuperShip Problems and Fixes

Most SuperShip faults clear with a session refresh, a field fix on the order form, or a retry after the peak. Go through the fixes below in order and test after each step.

Order form loses the receiver address on save

Pick the ward from the drop down rather than typing it freehand, since free text can fail the save check. Then save the receiver to your list so the next order fills itself. Saved receivers also carry a default product note for fragile goods.

Fee estimate far below the final charge

The charge follows the depot measure, and loose packing inflates the size weight. Pack tight, then enter the packed size rather than the product size.

COD total disagrees with delivered orders

Returns and part deliveries change the money owed on an order after it closes. Open the order row in the report to see the adjusted lines before disputing the total. A download button exports the day rows for your own books.

Claim form refuses your photo uploads

Shrink each photo under the size cap the form prints, and use plain image files. A photo straight from a high end phone camera often tops the cap.

Pickup request shows no rider by evening

Requests made after the daily cutoff roll to the next pickup round by design. Book before the cutoff shown on the order screen for a same day pickup.

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