Last updated: November 9, 2026
Is ZAP down? User reports indicate possible problems with ZAP
zap.co.ao carries the channel guide, package pages and account tools for the satellite service, while ZAP Play streams channels to a phone. Viewers land here to read ZAP status and to check if ZAP down reports match a lost signal or a dead app at home. This page watches the site, the guide and the Play app through the day and night.
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ZAP problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where ZAP reports are coming from in the last 24 hours.
No problem locations to show yet. ZAP looks fine right now. Locations appear here as soon as users submit reports.
Latest ZAP user reports
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ZAP outage history
Our latest check and the live report status for ZAP.
✓ Our latest check (7 November 2026, 12:41 PM PKT): zap.co.ao did not answer on our last check. It may be having problems, or the check itself was blocked.
Good news. ZAP has no reported problems right now. If it is not working for you, report it above and your report will appear here.
ZAP uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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ZAP on social media
An early signal from outside our site, watched in rotation.
The first check for ZAP is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is ZAP down right now?
Live ZAP status and fresh ZAP down reports meet here, so satellite viewers get the full picture fast. A calm graph means the site, guide and Play app answer as normal. A steep rise means many homes lost the same screen at once.
Satellite faults and site faults look alike at first glance. A dead website does not stop a decoder that holds a live signal. Test the TV picture before you blame the site. If the picture plays, the fault sits online, not in the sky.
Is ZAP down for me or everyone?
Check a free channel and a package channel on the decoder. If the free channel plays and the package channel shows a lock note, your subscription state is the issue. If both stay dark, ask a neighbour with the same service to test theirs. That is the is ZAP down for me check, done at home in minutes.
How the channel guide loads on zap.co.ao
The online guide lists channels by package, with ZAP Viva and the film and sport channels in their groups. Each entry shows what plays now and what follows next. The guide loads in sections, so a slow connection draws the channel names first.
Package pages beside the guide name the channel count for Mini, Max and Premium style tiers. Read the tier page before you compare a missing channel. A channel outside your tier shows in the guide but stays locked on the decoder.
Checking your decoder and package on the ZAP site
Account pages ask for the decoder or client number to show the live package and its end state. Type that number from the decoder card with care. A wrong digit opens an empty account view.
Watching ZAP Viva inside ZAP Play
ZAP Play carries live channels to a phone under the same subscription. ZAP Viva sits in the entertainment group with its shows running all day. During a ZAP outage, the Play app can open its menus and still fail at the play step. Test one channel against the graph here before you reset the decoder. A menu that loads proves little on its own.
Recharging a ZAP subscription online
The recharge route asks for the client number, the package and the payment step in that order. Keep the confirmation screen open until its success note shows. A confirmation text also lands on many accounts after a recharge. A recharge sent to a wrong client number lands on the wrong home.
Common ZAP Problems and Fixes
A ZAP fault sits in one of three places: the dish signal, the decoder account or the app session. Work through the checks below and test one channel after each fix.
Online guide shows channel names but no times
Reload the guide page on a stronger connection. Times load after the names, so a weak link stops halfway.
ZAP Play opens menus but no channel plays
Sign out of the app, restart the phone and sign in once. A stale session blocks the play step while menus still load. Test ZAP Viva first, since it runs all day.
Decoder shows a lock note on a paid channel
Open the account view on the site and read the live tier and end state. A tier that dropped a level explains the lock. A correct tier with a lock needs a decoder restart.
Recharge went to the wrong client number
Keep the confirmation screen and its details saved. A payment tied to a wrong number needs the support team to move it.
Account page opens an empty view
Type the decoder number again from the card, digit by digit. One wrong digit opens a blank view with no error note. The client number on a past bill works as a cross check.
Having a problem with ZAP?
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Frequently Asked Questions
How do I check which package my home holds?
Open the account view on zap.co.ao and type the decoder or client number. The view shows the live tier and its end state.
What does ZAP Play add to a subscription?
It streams live channels to a phone under the same account. Menus, the guide view and live play sit in one app.
Is ZAP down if the guide page will not load?
The TV picture can play while the online guide fails. Test the decoder picture first. If channels play, the fault sits on the website side, not the satellite side.
Can I recharge a ZAP package on the site?
The recharge route takes the client number, the package choice and the payment step. Keep the success note on screen until it confirms.
Does ZAP Viva sit inside ZAP Play?
ZAP Viva sits in the entertainment group of the Play app. Its shows run through the day and night. You need a live subscription for the stream to start.
Where do I compare Mini, Max and Premium tiers?
On the package pages of zap.co.ao. Each tier page names its channel count and groups. Compare a channel against your tier before you treat a lock as a fault.