Last updated: November 16, 2026
Is Turbus down? User reports show no current problems with Turbus
Turbus is Chile's largest intercity bus company, selling seats online for routes from Arica to Puerto Montt. Passenger filings shape the Turbus status and the Turbus down reports gathered here. Check here when the seat map stalls or a ticket never arrives.
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Turbus problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Turbus over the past 3 months?
Most reported locations
Where Turbus reports are coming from in the last 24 hours.
No problem locations to show yet. Turbus looks fine right now. Locations appear here as soon as users submit reports.
Latest Turbus user reports
No reports yet — be the first to report a problem above.
Turbus outage history
Our latest check and the live report status for Turbus.
✓ Our latest check (15 November 2026, 6:30 PM PKT): turbus.cl answered normally in 749 ms.
Good news. Turbus has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Turbus uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 17 October 2026 to 15 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Turbus down alerts
Leave your email and we will tell you when Turbus is having problems, and when it is back up. No spam.
Turbus on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Turbus is down. Checked 13 November 2026, 5:21 PM PKT.
Quiet right now. Nobody on Bluesky is saying Turbus is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Turbus down right now?
Passenger reports build the Turbus status picture here, from Turbus down reports filed during booking and at terminals. When the platform is healthy, the seat map opens at once and the ticket lands in your inbox within minutes.
Holiday weekends are the peak load, when every route sells at once. Slowness then can be demand. Failures that hit payment and login together, across regions, mark a platform fault instead.
Is Turbus down for me or everyone?
Search the same route in a private browser window. If the seat map opens there, your saved session was the problem. If it fails everywhere while the reports here keep climbing, the booking engine is down. Buying at the terminal is the safer move for a trip today.
Searching routes and picking a seat
The booking flow starts with origin, destination and date, then lists departures with times and seat classes. The seat map shows the two floors of the bus, with taken seats blocked out. Semi-cama and salón cama seats price differently, and window seats go first on long night routes. Long rides pass faster with transfer news open, and readers check the TuttoMercatoWeb page when that site stops loading its stories.
Boarding follows the seat number on the ticket, so the seat you pick online is the seat you keep.
Paying and receiving your ticket
Checkout runs through card payment, and the ticket is issued as a code sent by email. Traveller reports flag two weak points: foreign cards rejected after working once before, and charges that land while the ticket email never comes. Keep the payment receipt; the office can trace the booking from it.
Changing or returning a ticket online
Signed-in users can request changes and returns from their account for eligible fares. During a Turbus outage the change form is often the first tool to fail, while plain search keeps working. If your trip is near, handle the change at a terminal office instead.
Your account and trip history
An account stores your trips, passenger data and saved payment details, which speeds up repeat bookings on regular routes. Complaints and refund requests online ask for a Chilean RUT, so foreign visitors often need the phone or office path instead.
Common Turbus Problems and Fixes
Turbus bookings break at three classic points: the seat map, the payment step and the missing ticket email. These fixes walk through each one in order.
Card charged but no ticket email arrived
Check the spam folder and your account trip list first; the ticket code lives there even when the email fails. If the charge shows but no booking exists, keep the bank receipt: the office can trace or refund from it. Never pay a second time at once.
Seat map will not load
Pick the departure again from the results list so the map requests fresh seat data. On the app, a stuck map clears after a full restart. If every departure shows the same frozen map, the seat inventory service is down.
Foreign card rejected at payment
Traveller reports show overseas cards can pass once and fail on the next booking. Try the other card type you hold, and make sure online payments are enabled with your bank. If both fail, a terminal office or a local payment method is the fallback.
Booking code missing from my records
The code sits in the confirmation email and in the trip list of the account that booked. Search your mail for the route and date rather than the company name.
Payment page times out
Wait a few minutes and check for a charge before retrying; a timed-out page can still complete the sale behind the scenes. If no charge and no ticket appear, rebuild the booking once. Repeated timeouts across devices mean the payment step is down.
Having a problem with Turbus?
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Frequently Asked Questions
Where is my Turbus ticket after paying?
The ticket code arrives by email and also appears in the trips list of your account. If the email is missing, check spam, then the account; the code there is what you show at boarding.
How do I change a Turbus trip?
Sign in, open the trip and use the change option if your fare allows it. Near departure or during a site fault, a terminal office can move the booking directly.
Can I choose my seat on Turbus?
Yes. The seat map in the booking flow shows both floors and the free seats for each departure. The seat number prints on your ticket and boarding follows that number.
Which cards does Turbus accept online?
Checkout takes bank cards through its payment gateway. Some foreign cards are rejected even when valid. Try a second card, or pay at a terminal office if the gateway refuses yours.
How do I start a refund for a Turbus ticket?
Eligible tickets can be returned from your account online, or at a terminal office with the ticket code and your ID. Online complaint forms ask for a Chilean RUT.
Why does the Turbus site ask for a RUT?
The RUT identifies passengers and account holders inside Chile, and the booking and complaint flows use it as the reference number. Visitors without one use the passport field where the form offers it.