Last updated: November 9, 2026
Is Trax down? User reports show no current problems with Trax
Trax is a Pakistani e-commerce logistics service at trax.pk. Sellers book shipments and follow cash on delivery through a merchant portal, while buyers track parcels on a public page.
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Trax problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Trax over the past 3 months?
Most reported locations
Where Trax reports are coming from in the last 24 hours.
No problem locations to show yet. Trax looks fine right now. Locations appear here as soon as users submit reports.
Latest Trax user reports
No reports yet — be the first to report a problem above.
Trax outage history
The live report status for Trax, updated as reports come in.
Good news. Trax has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Trax uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 10 October 2026 to 8 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Trax down alerts
Leave your email and we will tell you when Trax is having problems. One email per outage, no spam.
Trax on social media
An early signal from outside our site, watched in rotation.
The first check for Trax is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Trax down right now?
Evening dispatch hours push seller portals hard, and Trax down reports gather as booking queues grow. This page tracks Trax status for the merchant portal and the public tracking page, so you can place the fault quickly.
The two sides fail apart more often than together. Buyers might track fine while seller bookings crawl. Testing the side you do not use tells you how wide the Trax outage really runs.
Is Trax down for me or everyone?
Ask is Trax down for me and the tracking page answers for free. It needs no login, so load it on the same connection. If it works and your portal does not, your account session is the problem. If it fails too, the platform is having an outage.
How does Trax tracking update a parcel?
Each parcel carries a tracking number issued at booking. Scans at pickup, sorting, and delivery stages feed the public timeline buyers see.
Sellers watch the same scans inside the portal with extra order detail attached. A scan gap usually means the parcel is riding between two stations, not that tracking broke.
What does the Sonic portal do for sellers?
Sonic is the seller-facing portal where stores book shipments and manage orders. It holds address books, bulk booking tools, and label printing. Daily dispatch lists come from the same screens sellers use to book.
Where do COD payments show up?
Cash collected from buyers gathers into remittance views inside the portal. Each release lists the shipments it covers and the amount paid out. Sellers reconcile store orders against those release lines. Most sellers check this view each evening before promising buyers any payment date.
Can a buyer track with just the phone number?
Tracking runs on the parcel tracking number, not the phone number. The number reaches the buyer in the dispatch message from the store. Entering it on the tracking page opens the full timeline without any sign-up. A wrong digit brings back an empty result, so buyers copy the number straight from the message.
Common Trax Problems and Fixes
Start with these fixes when the Trax portal, booking flow, or tracking page plays up.
Portal login keeps failing
Reset the password from the login page and sign in fresh. Saved sessions expire and then reject silently. Signing in from a private window proves whether a stored cookie is the culprit.
Booking form wipes your entries
Book shipments in smaller batches when the form feels shaky. Long bulk lists strain the browser session. A saved batch shows in the dispatch list, so check there before retyping.
Remittance report will not open
Try a shorter date range first, since wide ranges build slowly. The report draws from the same ledger as the dashboard totals. If totals load and the report does not, the report service alone is lagging.
Tracking timeline looks frozen
Compare the same number on the portal and the public page. Both frozen at one scan means the parcel is between stations. Different scans mean one view is cached, so refresh that side.
Shipment alerts stopped coming
Open the portal once and check the alert settings on your account. Alerts follow the account, so a shared login can change them for everyone. The tracking page remains the manual fallback.
Having a problem with Trax?
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Frequently Asked Questions
How do buyers track a Trax parcel?
Enter the tracking number from the dispatch message on the public tracking page. The timeline shows scans through to delivery. No account or sign-up is needed for tracking.
What should sellers do when the portal is down?
Test the public tracking page to size the outage. If tracking works, buyers stay informed while you wait on the portal. Bookings queue safely once the portal returns, so hold off on duplicate entries.
Is Trax down or is my parcel simply in transit?
A timeline paused at one scan for a long stretch usually means transit between stations. Errors across many numbers at once mean the tracking service is down. One borrowed number from another order settles the question.
Can I book shipments in bulk on Trax?
The Sonic portal supports bulk booking for stores with many daily orders. Lists upload or build inside the portal, and labels print in batches. Booking states then feed the same tracking buyers see.
Does Trax share COD status with sellers?
Yes, remittance views inside the portal list collections and releases by shipment. Each line ties money to the order that produced it. That view is the one sellers reconcile against their store records.
Why does the tracking page show fewer details than the portal?
The public page trims seller-only data like order values and account notes. Buyers see scans and delivery state, which is what they need. Sellers get the fuller picture after sign-in.