Last updated: November 10, 2026
Is TherapyChat down? User reports show no current problems with TherapyChat
TherapyChat is an online psychology service on therapychat.com and in its app, with therapy by chat and weekly video sessions with an assigned psychologist. Your plan holds your sessions, your booking calendar and your open chat with your therapist.
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TherapyChat problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate TherapyChat over the past 3 months?
Most reported locations
Where TherapyChat reports are coming from in the last 24 hours.
No problem locations to show yet. TherapyChat looks fine right now. Locations appear here as soon as users submit reports.
Latest TherapyChat user reports
No reports yet — be the first to report a problem above.
TherapyChat outage history
The live report status for TherapyChat, updated as reports come in.
Good news. TherapyChat has no reported problems right now. If it is not working for you, report it above and your report will appear here.
TherapyChat uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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TherapyChat on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying TherapyChat is down. Checked 9 November 2026, 12:34 AM PKT.
Quiet right now. Nobody on Bluesky is saying TherapyChat is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is TherapyChat down right now?
A video room that drops minutes before a session drives users here for a straight TherapyChat status. TherapyChat down reports tend to bunch when the session rooms or the sign-in page stop answering together.
On a normal day the app opens your chat, your calendar and your next session without a fight. When something breaks it is usually one part: the video room, the message thread or the booking page. Your plan and your past sessions stay safe in your account. The support team also answers from a help area inside the app.
Is TherapyChat down for me or everyone?
Sign in on therapychat.com in a browser while the app still fails. A working website points back at the app or your phone connection. If the site fails too, the break is shared, and that answers is TherapyChat down for me.
Your chat with your therapist
After a first talk about your case, the service matches you with a psychologist and opens a standing chat. You can write at any hour, and your therapist answers inside their working time. The chat stays open between sessions, so notes and thoughts do not get lost. You can reread past talks before a session to refresh what you covered.
A thread that shows old messages only is a sync fault. Pull the thread down to refresh it, and check that you are signed in with the same email you used at the start.
Video sessions and the room
Sessions run by video inside the platform, on the day and hour in your calendar. The room needs camera and microphone rights, and a steady connection on your side. Therapists also report shaky calls and screen share faults, so a wired or near-router seat helps both ends. Headphones also cut echo, which the room picks up fast on laptop speakers.
Plans and session credits
Plans bundle a set of video sessions, weekly or spread across the plan, with the chat included. Your account shows the sessions left and the ones used. A session count that looks wrong while the rooms work fine is a plan matter, not a TherapyChat outage.
Booking and moving a session
The calendar inside your account books and moves your sessions. Pick a free slot with your therapist and the change lands at once in both calendars. If the calendar opens empty, sign out and back in so your plan and therapist load again. Moved sessions keep the same length and the same link to the room.
Common TherapyChat Problems and Fixes
Most session and chat faults clear with one of these steps.
Test the room before the hour
Open the video room a few minutes early. Grant camera and microphone rights when the app asks, so the session starts without a scramble.
Sit near the router
Video drops grow with distance and walls. Sit near the router or plug in a cable for the length of the session. Close downloads and other calls on the same network while you talk.
Refresh the chat thread
Pull the thread down to force a sync. Old messages on screen usually mean the app stopped pulling new ones.
Sign out and back in
An empty calendar or a missing plan often follows a stale session. Sign out, sign in again, and your bookings should return.
Update the app before the session
An old build can fail on newer rooms. Update TherapyChat from your store on a day with no session booked.
Having a problem with TherapyChat?
Comments are public and help others understand the issue.
Frequently Asked Questions
Why does my video session keep cutting out?
Weak Wi-Fi is the top cause, and walls between you and the router make it worse. Sit closer, close other video apps, and test the room before the hour.
How do I book or move a session?
Open the calendar in your account and pick a free slot with your therapist. The new time saves at once and shows in your session list.
What if I want another therapist?
Your account and the help area let you ask for a change of therapist. The new match keeps your plan and your session count as they are. Tell the team what did not fit so the next match lands better.
Can I write to my therapist at any hour?
Yes, the chat is always open for writing. Your therapist reads and answers inside their working hours, between your video sessions.
Does the app hold my past sessions?
Your account lists the sessions you have had and the ones still to come. Notes you write in the chat stay in the thread as well.
Where do I see the sessions left in my plan?
Open your plan page inside the app or on the website. It shows sessions used, sessions left and the state of your plan.