Last updated: November 10, 2026
Is Tawuniya down? User reports show no current problems with Tawuniya
Tawuniya puts motor, health and property cover in one app: policies, claims, approvals and the digital insurance card. This page tracks Tawuniya status and Tawuniya down reports from members. If a claim stalls or the card will not load, the notes below help you find the block.
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Where Tawuniya reports are coming from in the last 24 hours.
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Tawuniya outage history
The live report status for Tawuniya, updated as reports come in.
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Tawuniya uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Tawuniya on social media
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Tawuniya down right now?
The panel above shows live Tawuniya status from checks on the app and member services. It also gathers Tawuniya down reports from members blocked on claims, cards or approvals. When both rise together, the fault is platform-side.
Claim filing peaks after weekend accidents and at renewal time. A slow claim form then is load. Every screen failing for hours is a real fault.
Is Tawuniya down for me or everyone?
Look at the panel first: fine there and broken for you points at your account. Registration ties to your ID and policy numbers, so a mismatch locks services while the app opens. Check the policy you expect is active and listed.
Motor cover: Al-Shamel, SANAD and the claim steps
Motor cover comes in three lines: Al-Shamel comprehensive, and SANAD and SANAD Plus for third-party needs. The app sells, renews and holds the policy, and a claim starts from the policy screen.
An accident claim links to the Najm report from the scene. Start once that report exists, since the form asks for it. Damage photos upload with the claim and speed the repair order.
Filing a motor claim after an accident
Open the motor policy, start the claim and add the accident details with the Najm report. Add clear damage photos from every side of the car. The claim then moves through review to the repair order. Workshops in the approved network deal with Tawuniya directly once the order issues.
Health cover: benefits, usage and pre-approvals
Health members read their table of benefits and usage balance in the app before a clinic visit. Pre-approvals show their state step by step. During a Tawuniya outage the pre-approval screen stalls first, while policy pages keep loading. Younger members split their attention the same way, checking investments on TCBS while a clinic approval crawls.
The digital card and the provider network
The digital insurance card in the app stands in for the plastic card at clinics. Provider search lists the hospitals and clinics your network covers. Showing the card with your ID at reception starts the approval flow.
Common Tawuniya Problems and Fixes
Insurance faults usually sit in a claim stage, an approval wait, or the card screen. Match yours below before you file anything twice.
My motor claim sits on submitted for days
A claim waits at submitted while documents are checked. A missing Najm report or blurry damage photo holds it there. Open the claim: the app names what is missing.
A pre-approval request waits with no decision
Pre-approvals pass between the clinic and Tawuniya, and the app shows the stage reached. A request waiting over a working day usually misses a medical report. The clinic can resend it against the same request number.
The digital insurance card spins and never opens
The card screen pulls your live policy record, so a weak connection stalls it. Open the card before reaching the clinic and keep a screenshot. A card failing while the policy shows active points at the app, not your cover.
The claim upload rejects my invoice files
Uploads want clear files in the listed formats and sizes. A phone photo of a crumpled invoice often fails the reading tools. Retake each page flat, in good light, and upload the pages one by one.
My policy does not appear after renewal
A renewed policy can take time to replace the old one on the account. Pull the policy list down to refresh it. If the old dates still show a day later, the renewal payment did not complete, so check the payment record first.
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Frequently Asked Questions
How do I file a motor claim in the Tawuniya app?
Open your motor policy, start a claim and add the accident details with the Najm report and damage photos. The claim stages then show in the app until the repair order.
What papers does a medical claim need?
A reimbursement claim needs the medical report, itemised invoices and payment receipts, plus your card copy. Upload clear copies of each page. The form lists anything extra your policy asks for.
Can I track a pre-approval in the app?
Yes, pre-approvals show their state in the app as they move between the clinic and Tawuniya. The stage names where the request sits. A stuck stage names the missing paper in most cases.
Where do I find hospitals in my network?
Provider search in the app lists covered hospitals and clinics by city or near your location. The list follows your policy network, so it differs between members. Call a provider from its listing before you travel.
Why is my reimbursement claim still open?
Open claims usually wait on a missing document or a document the reader could not parse. The claim screen names the gap. Adding the named paper restarts the review without a new claim.
Do I need my policy number to register?
Yes, online registration asks for your ID number and a policy number from your contract. Both numbers print on the policy document itself. The pair ties the account to your cover. After that, sign-in runs on your account details alone.