Last updated: November 10, 2026
Is STM Montreal down? User reports show problems with STM Montreal
The STM runs the metro and buses in Montreal. Its website and the Chrono app cover schedules, trip planning, service alerts and OPUS card fares.
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STM Montreal problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where STM Montreal reports are coming from in the last 24 hours.
No problem locations to show yet. STM Montreal looks fine right now. Locations appear here as soon as users submit reports.
Latest STM Montreal user reports
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STM Montreal outage history
Our latest check and the live report status for STM Montreal.
✓ Our latest check (10 November 2026, 1:20 PM PKT): stm.info answered normally in 1053 ms.
Good news. STM Montreal has no reported problems right now. If it is not working for you, report it above and your report will appear here.
STM Montreal uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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STM Montreal on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying STM Montreal is down. Checked 8 November 2026, 5:50 PM PKT.
Quiet right now. Nobody on Bluesky is saying STM Montreal is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is STM Montreal down right now?
STM Montreal is working for most riders right now, with no sign of a wide outage on its website or the Chrono app.
The STM Montreal status on this page is built from live reports by riders. When reports jump, stm.info or the Chrono app is often struggling.
Is STM Montreal down for me or everyone?
Reports from riders across Montreal at the same time point to a wider STM Montreal outage. Reports from one area only point to a local fault or your connection. Try the website and the Chrono app side by side.
Trip planner and schedules on stm.info
The trip planner on stm.info builds metro and bus routes from schedule data. When the site slows down, the planner can time out or show trips that no longer match the street. Route schedule pages can also fail to open.
Real time bus times sit on top of the printed schedules. When the live feed stalls, the site falls back to planned times or shows nothing at all.
Chrono app sign in and accounts
Chrono is the app riders use for times, alerts and OPUS fares. Sign in can fail after an update, or the app can open to a blank home screen. When your account will not load, saved stops and fare tools go with it.
Reading and reloading OPUS in Chrono
Chrono can read an OPUS card through the phone and load fares onto it. The read can fail after payment, leaving a fare paid for but not written to the card. A phone case or a weak NFC signal makes the read harder. Senders hit a similar half written step, and an STO Express waybill tracks the parcel even when the sender list stays empty.
Service alerts on the site and in the app
Riders check STM alerts for metro stoppages, elevator outages and bus detours. During a fault, alert pages can freeze or carry old notices.
Common STM Montreal Problems and Fixes
Most faults clear on their own, but these steps fix the ones on your side.
Chrono took payment but the card shows nothing
Keep the receipt in the app and hold the same card to the phone again. The read and the load need the same card. If the fare still will not write, it is cancelled and refunded on its own.
The app says your phone is incompatible
The fare tools need a phone with NFC and a recent system version. Turn NFC on in your settings and try again. If your phone has no NFC, load the card at a station machine instead.
Chrono opens to a blank screen
Close the app fully and open it again. If the screen stays blank, clear the app cache or reinstall the app. Sign in after a reinstall, since your saved stops live on your account.
Real time times are missing for your bus
Pull the stop page down to refresh it. If times stay blank, the live feed for that route has stalled and the app shows planned times instead. Cross check with the schedules page on stm.info.
Sign in fails after an update
Updates can log every user out at once, so sign in again with the email tied to your account. If the password is refused, reset it once. Wait a bit before the next try.
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Frequently Asked Questions
Is the STM Montreal website down or is it just my phone?
If stm.info and the Chrono app fail in the same way, the fault is wider than your phone. When reports here stay low, the problem is likely on your device.
Why does Chrono fail to read my OPUS card after I pay?
The load needs the card held still against the NFC spot on the phone. A thick case or a moving card breaks the link. Hold the same card flat until the app confirms.
How can I load my OPUS card if the app will not work?
Use a fare machine in a metro station or a store with an OPUS point of sale. Those machines write the fare to the card at once.
What happens to a fare I paid for but never loaded?
A fare that never reaches the card is cancelled by the system and the payment is refunded. Keep the receipt in the app until the refund lands.
Does Chrono work without an account?
Partly. Schedules and real time times work with no sign in at all. Loading OPUS fares and saving stops need an account, so sign in faults only block those tools.
Can I check metro alerts without the app?
Yes. The service status pages on stm.info list metro stoppages, elevator outages and bus detours. They update even when push alerts in the app stop arriving.