Last updated: November 13, 2026
Is SSNIT down? User reports show no current problems with SSNIT
SSNIT runs the national pension scheme, and members now meet it mostly through the self-service portal, the SSNIT app and a short code. This page follows SSNIT status and collects SSNIT down reports from workers and pensioners. A missing contribution found early is a pension saved later, so members check in often.
Report a problem !
Select which issue applies
SSNIT problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate SSNIT over the past 3 months?
Most reported locations
Where SSNIT reports are coming from in the last 24 hours.
No problem locations to show yet. SSNIT looks fine right now. Locations appear here as soon as users submit reports.
Latest SSNIT user reports
No reports yet — be the first to report a problem above.
SSNIT outage history
The live report status for SSNIT, updated as reports come in.
Good news. SSNIT has no reported problems right now. If it is not working for you, report it above and your report will appear here.
SSNIT uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get SSNIT down alerts
Leave your email and we will tell you when SSNIT is having problems, and when it is back up. No spam.
SSNIT on social media
An early signal from outside our site, watched in rotation.
The first check for SSNIT is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is SSNIT down right now?
The SSNIT status board on this page gathers SSNIT down reports from members checking their records. Reports rise when employers file contributions and members rush to confirm them. A busy board usually means heavy traffic rather than a broken record.
Members use the portal to view, download or email a statement of account. The app adds pension estimates, benefit applications and payslips for pensioners. Note which channel failed before you pick a fix.
Is SSNIT down for me or everyone?
Try the short code *711*9# when the portal fails, since it runs on a separate path. If your statement opens but a month is missing, that is a record issue, not an outage. When the portal, app and code all fail together, the platform itself is down. Each channel shows the same record underneath. Members checking contributions at the Social Security Office in Thailand rely on that same one-record rule across channels.
What your statement of account shows
Your statement lists every contribution with the employer behind each payment. Download it or send it to your email straight from the portal. Compare it against your payslips regularly, since errors hide in plain sight.
The statement also feeds the pension estimate, so gaps drag the estimate down. A missing month usually means the employer filed late or not at all. Raise it with your payroll office first, with payslips in hand.
Estimating your pension inside the app
The app estimator projects your monthly pension from your contribution history and best salaries. It gives a planning figure, not a promise. Cleaner records produce a truer estimate, which is one more reason to fix gaps early.
Checking contributions when the portal is down
Dial *711*9#, choose Member Services and request the member statement. The statement lands in your registered email rather than on the small screen. During a SSNIT outage the short code often keeps working after the website gives up.
Merging your SSNIT number with your Ghana Card
The same short code menu links your SSNIT number to your Ghana Card. After the merge, the card number identifies you across the portal and app. Do the merge once and sign-in troubles tied to the old number fade. The merge also helps at claim time, when staff pull your record by card.
Common SSNIT Problems and Fixes
Statement and sign-in problems dominate SSNIT complaints online. These fixes cover the patterns members hit most.
The Portal ID email never arrives
Check the spam folder before you request a second ID, since the mail often lands there. Confirm that the email on your SSNIT record is one you still use. A branch can update the email on your record with your Ghana Card.
The temporary password fails at first login
Type the password exactly as the email shows it, watching similar characters. The portal asks you to replace it right after the first successful login. Request a fresh one rather than guessing until the account locks.
Your statement skips months you worked
Match the gaps against your payslips for the same months. Employers file late more often than the portal loses records. Report a gap that stays after the employer confirms filing, and keep copies of everything.
The app lost its fingerprint sign-in
Some updates switch biometric sign-in off, so fall back to your password. Turn fingerprint access back on inside the app settings after you sign in. Keep the password current, since it remains the master key.
Employer contributions stopped appearing
Check the statement after each salary cycle, since filings post in batches. Ask payroll for the filing reference for the missing cycle. Visit a branch with payslips if the gap survives two cycles.
Having a problem with SSNIT?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I get a Portal ID?
Request one from the self-service section of the SSNIT website. Fill the member form and the ID plus a temporary password arrive by email. Sign in at the portal and set your own password.
Can I check my statement without internet?
Yes. Dial *711*9#, open Member Services and choose the member statement. It arrives in your registered email. The code works on any phone and any network.
What does the pension estimator use?
It builds on your contribution history and your strongest salary years on record. Gaps in contributions pull the figure down. Treat it as a planning guide rather than a final award.
How do pensioners renew a life certificate?
The SSNIT app lets pensioners renew the life certificate from home. Sign in and follow the certificate option in the pensioner section. The renewal keeps monthly pension payments flowing. Keep the app signed in so the next renewal takes a minute.
Why is a contribution month missing?
Late employer filing is the most common cause. Some employers also file under a wrong number, which parks the money elsewhere. Compare payslips, then chase payroll before you visit a branch.
Can I email my statement to myself?
Yes, the portal can send the statement to your registered email as well as download it. The emailed copy suits printing and sharing with an adviser. Keep the file somewhere safe, since it holds your work history.