Last updated: November 10, 2026
Is Solidaris down? User reports show no current problems with Solidaris
Solidaris is the Belgian socialist health fund, formed from the funds Bond Moyson and De Voorzorg, with the French-speaking side under the same name. Members use the Solidaris app and the e-Mut online counter to read refunds, order documents and declare incapacity for work. Itsme sign-in guards the file on both routes.
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Solidaris problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where Solidaris reports are coming from in the last 24 hours.
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Latest Solidaris user reports
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Solidaris outage history
Our latest check and the live report status for Solidaris.
✓ Our latest check (8 November 2026, 5:30 PM PKT): solidaris.be answered normally in 282 ms.
Good news. Solidaris has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Solidaris uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Solidaris on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Solidaris is down. Checked 9 November 2026, 10:30 AM PKT.
Quiet right now. Nobody on Bluesky is saying Solidaris is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Solidaris down right now?
Solidaris status reads steady for most members today, and Solidaris down reports point at app sign-in and the e-Mut counter rather than refunds themselves. Photo uploads that bounce draw the next share of complaints.
A full Solidaris outage would take the app, e-Mut and the document intake down together. A stuck declaration usually hides one wrong field or a tired session. Weigh is Solidaris down for the whole fund against one form that will not send.
Is Solidaris down for me or everyone?
Decide is Solidaris down for me by trying e-Mut in a browser when the app fails. The counter and the app read the same file, so a clean browser entry clears your membership record. If both fail at sign-in, the itsme step deserves the first look.
When a photo of a certificate is enough for a refund claim
For many benefits, a clear photo of the proof is all the fund asks. Sports fees, glasses and other extra benefits run on a photo and a few taps. The app guides you to the right benefit before the camera opens.
Care certificates from a doctor follow the digital eAttest route or the paper route with a sticker. A photo of a doctor certificate does not replace those paths. The app tells you per benefit which proof it wants.
How e-Mut, the online counter, backs up the app
e-Mut is the web counter where your whole file lives: refunds, payments, documents and personal data. The app links deep into e-Mut for parts it does not show itself. Anything you start on one route shows on the other after sign-in.
What the incapacity declaration in the app sets in motion
Declaring incapacity in the app tells the fund you cannot work through illness or an accident. The declaration opens your benefit file and starts the payment calendar. Your employer and the advising doctor get their parts from that same start.
Can the app order your stickers and European health card for a trip?
Yes. The document order in the app covers stickers, certificates and the European health card. Pick the document, confirm your address and the order goes to the fund. Order the card well before a trip.
Common Solidaris Problems and Fixes
Solidaris file trouble splits between the itsme step, photo quality and the e-Mut hand-off.
Approve the itsme request inside its time window
The itsme confirmation expires fast, and a slow switch between apps kills the sign-in. Keep the phone awake and approve the request as soon as it lands. A timed-out attempt needs a fresh start.
Retake a rejected certificate photo in daylight
The upload check reads the printed lines on your proof. Shadows, folds and glare fail that read. Lay the paper near a window and fill the frame edge to edge.
Use e-Mut when an app screen stops short
Some file parts live only in the web counter. Open e-Mut from the app home screen and sign in again. The same refunds and documents wait there in a wider view.
Declare incapacity from the app the day you fall ill
The declaration date drives your benefit file, so late starts create gaps. Send the declaration from the app as soon as your doctor confirms you cannot work. Your employer still needs your own notice.
Update your bank account before you chase a payment
Benefit payments go to the account on your file, and an old account swallows the schedule. Check the account in your personal data first. A change updates the next payment round.
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Frequently Asked Questions
How do I follow an eAttest refund in the Solidaris app?
Open your refunds and look for the certificate with its state. Notices tell you when the refund moves a step. The same line in e-Mut shows the full detail.
Why does the app ask me to sign in with itsme every time?
Your health file holds medical and payment data, so each session asks for a fresh itsme check. The step guards the file on a shared or lost phone. It takes seconds once itsme is set up well.
Where do I see the payment dates for my incapacity benefit?
Your file shows the payment calendar under the incapacity part. Each date comes with the state of that payment. e-Mut carries the same calendar with more detail per period.
What proof does the app want for a sports club refund?
A photo of the club proof or invoice with your name and amount is the usual ask. Send it through the benefit part of the app. The refund line appears once the office books it.
Can I book an office appointment from the Solidaris app?
Yes. The app offers appointment booking with an adviser near you. Pick the office, the subject and a free slot. A confirmation lands in your file and by mail.
Does the app show my Solidaris insurance cover as well?
Yes. Hospital and dental cover from Solidaris Assurances sit in the same app beside the fund file. You see the cover state and the premium payments. A hospital stay can be declared there too.