Last updated: November 9, 2026
Is Smiles down? User reports show no current problems with Smiles
The Smiles app from e& mixes food ordering, Smiles Market groceries, home services and Buy 1 Get 1 deals in one rewards account. Points land on each order and pay for vouchers or part of the bill at checkout. When a Smiles down alert spreads, this page reads the live Smiles status from shopper reports. That helps you split an app fault from a phone fault.
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Smiles problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where Smiles reports are coming from in the last 24 hours.
No problem locations to show yet. Smiles looks fine right now. Locations appear here as soon as users submit reports.
Latest Smiles user reports
No reports yet — be the first to report a problem above.
Smiles outage history
The live report status for Smiles, updated as reports come in.
Good news. Smiles has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Smiles uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Smiles down alerts
Leave your email and we will tell you when Smiles is having problems. One email per outage, no spam.
Smiles on social media
An early signal from outside our site, watched in rotation.
The first check for Smiles is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Smiles down right now?
The Smiles status board at the top collects Smiles down reports from shoppers across the country. A fast climb in fresh reports points to a fault inside the app itself. A flat board points to your handset or network instead.
Food, grocery and deals tabs all sign in through the same account. If the deals feed loads but checkout fails, one part of the app is sick rather than the whole account.
Is Smiles down for me or everyone?
Open smiles.ae in a browser while the app shows an error. A working site with a broken app clears the account and blames the phone build. Both failing together is the classic shape of a wider fault.
How do Buy 1 Get 1 vouchers work inside Smiles?
Open the deals tab and pick a dining, leisure or shopping brand with the Buy 1 Get 1 tag. Tap download on the voucher, and the app stores it in your voucher wallet. Some vouchers cost points, while others download free for Unlimited members.
At the outlet, open the voucher and show the code or PIN on its screen to staff. For in-app brands, the voucher applies at checkout once you pick it from the wallet.
Where do your Smiles Points sit and how do you spend them?
Your points balance sits on the home screen and inside the wallet area. Food orders, Smiles Market baskets and home service bookings all add points once an order completes. At checkout, points turn into voucher downloads or a cut in the total.
What does Smiles Unlimited change at checkout?
Unlimited is a paid plan inside the app that wipes delivery fees on food and grocery orders. It also opens unlimited Buy 1 Get 1 deals and cuts home service fees. If a Smiles outage hits at payment time, the free delivery line can drop off the bill summary. Check the plan state on the subscription screen before you pay again.
How does live order tracking work in the app?
After payment, the orders screen shows each stage from confirmed to on the way. Grocery orders from Smiles Market show packing stages before a rider takes the bag. A map opens from the order card once the rider leaves.
Common Smiles Problems and Fixes
Smiles snags usually sit in the voucher wallet, the points sync or the checkout step. Match your screen below and try its fix first.
Voucher code refused at the till or at checkout
Open the voucher in your wallet and check it still shows as active. Each code works only at the brand and outlet named on its card. Reload the voucher if its code line loads in part.
Points missing after a food or grocery order
Points land after the order shows as completed, not at payment. Drag the wallet screen down once to refresh the balance shown. A cancelled order returns its points, listed as a separate history line.
Unlimited free delivery missing from the bill
Open the subscription screen and confirm the plan still runs. Free delivery covers food and grocery orders from outlets in the plan. A restaurant outside the plan adds its normal fee at checkout.
Sign-in code text lands late or never
Check the mobile number on the sign-in screen digit by digit. Wait a full minute before you ask for a fresh code. Old codes die once a new one goes out, so use the newest text only.
Tracking screen stuck on the same stage
Close the order card and reopen it from the orders list. Pull the screen down to force a fresh sync with the store. Update the app if the map stays blank after the refresh.
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Frequently Asked Questions
Why did a voucher vanish from my wallet?
A voucher leaves the wallet once you use it at an outlet or its last valid day passes. Used vouchers stay visible in the order history. A hidden wallet filter can mask active vouchers.
How do you pay with points at checkout?
Pick the points option on the payment screen and set how much of the bill points should cover. The rest goes to your card or wallet balance. The total drops once the order confirms.
Can you join Smiles without an e& mobile line?
Yes, the app accepts any UAE mobile number at sign-up. An e& line earns points on more in-app services. The deals, grocery and voucher areas work the same for every member.
What happens to your points when an order is cancelled in the app?
Points spent on the order return to your balance once the cancellation completes. Points you earned from that order leave the balance at the same time. The history lists both moves as separate lines.
Where do you find Smiles Market grocery deals?
Open the grocery tab and pick Smiles Market or one of the listed retailers. Weekly deal tiles sit at the top of the store page.
Does Smiles Unlimited renew on its own?
The plan renews through your app store subscription unless you switch renewal off there. The Smiles subscription screen shows the current period and state. A lapsed plan removes free delivery at the next checkout.