Last updated: November 10, 2026
Is Satrix down? User reports indicate possible problems with Satrix
Satrix runs its investing through SatrixNOW, where your account holds ETFs and unit trusts. You fund it with a debit order or lump sums. This page tracks Satrix status for the platform and pulls together Satrix down reports from investors. Prices, statements and recurring investments all live behind that one SatrixNOW login.
Report a problem !
Select which issue applies
Satrix problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Satrix over the past 3 months?
Most reported locations
Where Satrix reports are coming from in the last 24 hours.
No problem locations to show yet. Satrix looks fine right now. Locations appear here as soon as users submit reports.
Latest Satrix user reports
No reports yet — be the first to report a problem above.
Satrix outage history
The live report status for Satrix, updated as reports come in.
Good news. Satrix has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Satrix uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Satrix down alerts
Leave your email and we will tell you when Satrix is having problems, and when it is back up. No spam.
Satrix on social media
An early signal from outside our site, watched in rotation.
The first check for Satrix is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Satrix down right now?
Begin with the Satrix status on this page and the Satrix down reports from other investors. Calm reports mean the platform is open and your problem lives inside your account setup. Jumping reports mean trading screens are struggling for many accounts at once.
Orders placed while the platform struggles can queue and run on recovery, so avoid placing the same buy twice. Keep your instruction number from the confirmation screen, because support traces orders by it.
Is Satrix down for me or everyone?
Compare the SatrixNOW app with the website on the same login. A fault on both means the platform or your account is the cause. A fault on one screen only usually clears with an app update and a clean sign-in.
Setting up a Recurring Investment by debit order
A Recurring Investment collects a set amount into one ETF or unit trust, monthly, quarterly or yearly. Set it under the Recurring area, then choose debit order or deduction from available funds.
A debit order from someone else’s bank account needs a signed authority form sent to support. If you change bank accounts, cancel and recapture the instruction, or collections keep aiming at the closed account.
Buying ETFs and unit trusts inside market hours
Trades run while the exchange is open, and instructions placed after hours wait for the next open. Once you press place trade, an order cannot be cancelled, so read the review screen slowly. Unit trusts price once a day, so their price lands later than an ETF price.
Delayed prices and SatrixCredits for live prices
Platform prices normally lag the live market by about fifteen minutes or show the last close. SatrixCredits from your account menu switch on a live price snapshot. During a Satrix outage even the delayed feed can freeze, so check the time stamp on the price.
Verifying a bank account before money moves out
Withdrawals and debit orders need a verified bank account in your own name. You can load two per profile. New details pass an automated check taking up to two working days.
Common Satrix Problems and Fixes
Most SatrixNOW snags sit in bank verification, debit order setup or delayed prices.
Debit order did not collect this month
Open the Recurring area and check the instruction is active and aimed at your current bank account. A bank change without a fresh instruction leaves collections pointing at the old account. If the debit bounced, fund the account and set a once-off buy for the missed month.
New bank details stuck on unverified
The automated check needs the account name to match the SatrixNOW profile name exactly. Banks without automated support need the manual route through a support ticket. You also need a funded account or an active debit order before the check runs.
Buy order still pending after the open
After-hours ETF instructions execute once trading starts, then show their real price on the confirmation invoice. A pending order near the open is usually just in the queue. If it stays pending well into the session, call the trading desk with your instruction number.
Prices differ from the price I got
The screen price is a delayed guide, while your trade fills at the live market price at execution. The confirmation invoice shows the price the trade actually received. A fast-moving market widens that gap, mostly in the first minutes of trade.
App will not get past the login screen
Update the app, clear its stored data and sign in again before switching fingerprint back on. The two-factor code goes to your registered email, so check spam if it lags. A working website sign-in proves the account itself is fine.
Having a problem with Satrix?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I start investing on SatrixNOW?
Register with your email, set a password and finish the investor profile with your FICA details. Fund the account by EFT or set up a debit order. Your tax-free account is created with the profile.
Why is my Satrix price delayed?
The standard price lags the live market by about fifteen minutes to keep the service cheap to run. SatrixCredits switch on a live snapshot when you need the exact price. Your trade still fills at the live price.
What is the minimum investment on SatrixNOW?
There is no set minimum, so small monthly amounts are welcome. Fractional ownership means a small amount still buys a slice of an ETF. The buy screen shows your slice before you confirm.
Can I invest for my child on SatrixNOW?
Yes. A minor account can be funded by stop order or a third-party debit order with a signed form. Its Recurring Investment can draw from available funds. Statements sit under the child account login.
How do I change my debit order amount?
Open Recurring from the menu and edit the instruction, or cancel and recapture it. Bank detail changes always need a new instruction rather than an edit. Third-party orders change through the signed form route.
Does SatrixNOW charge for live prices?
The delayed price feed is part of the normal account. Live snapshots use SatrixCredits, bought inside the account menu. One snapshot covers the moment you check.