Last updated: November 9, 2026
Is Samsat Digital Nasional down? User reports show no current problems with Samsat Digital Nasional
Samsat Digital Nasional runs on the SIGNAL app, where vehicle owners handle annual tax tasks from a phone. Users register with their NIK and pass a live face check. They add a vehicle with its plate and chassis numbers, pay the annual tax, and receive digital E-TBPKP and E-Pengesahan documents.
Report a problem !
Select which issue applies
Samsat Digital Nasional problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Samsat Digital Nasional over the past 3 months?
Most reported locations
Where Samsat Digital Nasional reports are coming from in the last 24 hours.
No problem locations to show yet. Samsat Digital Nasional looks fine right now. Locations appear here as soon as users submit reports.
Latest Samsat Digital Nasional user reports
No reports yet — be the first to report a problem above.
Samsat Digital Nasional outage history
Our latest check and the live report status for Samsat Digital Nasional.
✓ Our latest check (9 November 2026, 7:00 AM PKT): samsatdigital.id answered normally in 765 ms.
Good news. Samsat Digital Nasional has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Samsat Digital Nasional uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Samsat Digital Nasional down alerts
Leave your email and we will tell you when Samsat Digital Nasional is having problems, and when it is back up. No spam.
Samsat Digital Nasional on social media
An early signal from outside our site, watched in rotation.
The first check for Samsat Digital Nasional is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Samsat Digital Nasional down right now?
The Samsat Digital Nasional status here tracks the SIGNAL app and the samsatdigital.id website. Samsat Digital Nasional down reports rise near tax deadlines, when thousands of owners open the app at once.
Failed face checks and missing payment codes drive most reports. A single stuck screen rarely means the whole platform is broken, though. One phone can fail the camera check while payments run fine for others.
Is Samsat Digital Nasional down for me or everyone?
Ask a family member to open SIGNAL on another phone. If the app loads there, the fault sits with your device or saved login. If both phones stall at the same step, a wider Samsat Digital Nasional outage is likely.
What can you do inside the SIGNAL app?
SIGNAL covers the annual routine: STNK validation, vehicle tax payment, and the traffic insurance part of the bill. After payment, it issues an E-TBPKP as proof and an E-Pengesahan as digital validation.
Owners can also request a printed TBPKP sent to their home address. The app serves only vehicles owned by the account holder or family members on one family card.
How does face verification work during sign up?
Registration asks for your NIK, name as printed on the e-KTP, phone number, and email. The app runs a live selfie check against the civil registry photo. Glasses and dim light cause most failures here.
Where does the payment code come from?
Pick a vehicle, confirm the amount, and SIGNAL creates a payment code on screen. The code stays valid for two hours at banks, ATMs, and listed wallet apps. An expired code is useless, so make a fresh one.
Does the app store your digital STNK documents?
Paid vehicles keep their E-TBPKP and E-Pengesahan on the vehicle details screen. Open either document any time and show it during a road check. Download a copy too, since a logged out app shows no files offline.
Common Samsat Digital Nasional Problems and Fixes
Most SIGNAL failures happen at the camera check, the vehicle lookup, or the payment window.
Fix a face check that keeps failing
Stand before a plain wall with light falling on your face, not behind you. Remove glasses and hats, hold the phone at eye level, and follow the prompts slowly. Clean the front camera lens first, because smudges blur the selfie and break the match.
Find a vehicle the app misses
Compare the plate number and last five chassis digits with the printed STNK, character by character. One wrong digit returns an empty result. Vehicles still registered under a previous owner cannot join your account. Family vehicles need the family card option picked when adding them.
Get a fresh code when the payment code expires
Return to the vehicle screen and run the validation steps again so SIGNAL issues a new code. Pay the new code at once through a listed bank or wallet. Keep the receipt screen open until the app confirms the payment.
Chase a payment the app has not marked paid
Open the transaction history inside SIGNAL and compare the status with your bank or wallet receipt. Status sync with payment channels can lag during busy hours. Pull the vehicle screen down to refresh before paying a second time.
Recover an account tied to an old number
The forgot password flow sends an OTP to the number saved on the account. That SIM must still be active. Tap forgot password on the login screen and follow the reset steps. A dead number needs help through the live chat on samsatdigital.id.
Having a problem with Samsat Digital Nasional?
Comments are public and help others understand the issue.
Frequently Asked Questions
How can I tell if Samsat Digital Nasional is down or if my phone is the problem?
Open SIGNAL on a second phone or ask a relative. If the app fails on both at the same step, the service is likely down. If it works elsewhere, restart your phone and check your connection.
What should I do when SIGNAL says my vehicle data is not found?
Check the plate number and last five chassis digits against the printed STNK. One wrong character blocks the lookup. Vehicles outside your family card cannot join your account.
Why does the face verification in SIGNAL keep failing for me?
The selfie check compares your live face with the e-KTP registry photo. Dim rooms, glasses, and blur from a dirty lens cause most rejections. Face a bright window and keep the phone steady.
Can I pay the tax for a family member’s vehicle in SIGNAL?
Yes, when the vehicle owner sits on the same family card as you. Pick the family ownership option while adding the vehicle. Enter the owner details exactly as printed.
Does Samsat Digital Nasional send proof after I pay inside the app?
The app stores an E-TBPKP and an E-Pengesahan on the vehicle screen after payment clears. Both files open inside SIGNAL any time. You can also request a printed TBPKP by post.
Where do I get help when my SIGNAL payment stays pending?
Start with the live chat on samsatdigital.id or the support email listed there. Keep your receipt and transaction details ready. Staff can trace the payment channel from their side.