Last updated: November 9, 2026
Is RTA down? User reports indicate possible problems with RTA
The RTA Dubai app and S'hail put metro, bus, parking, nol and licence services for Dubai into two phone apps. Riders check this page for RTA status before a trip. Fresh RTA down reports from commuters and drivers land here, so one broken screen stands apart from a full app fault.
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RTA problems reported in the last 24 hours
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Most reported locations
Where RTA reports are coming from in the last 24 hours.
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Latest RTA user reports
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RTA outage history
The live report status for RTA, updated as reports come in.
Good news. RTA has no reported problems right now. If it is not working for you, report it above and your report will appear here.
RTA uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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RTA on social media
An early signal from outside our site, watched in rotation.
The first check for RTA is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is RTA down right now?
The RTA status board here grows from RTA down reports filed by Dubai commuters and drivers as faults appear. A sharp rise that names one screen, like parking, marks a fault in that service. A flat board points to one phone or one card instead.
RTA Dubai and S’hail draw on linked systems, but each app can fail alone. If S’hail plans a trip while RTA Dubai stalls, the fault sits in one app. If both fail at sign-in, the shared side is down.
Is RTA down for me or everyone?
Try the same task in the sister app while one app errors. A nol top-up done in S’hail can clear the card side while RTA Dubai still fails. If both apps fail and rta.ae stalls too, the fault is wider than your phone.
What does S’hail combine in one journey plan?
S’hail lines up metro, bus, tram and marine routes into one trip with live times. You type the start and end, and it shows each leg with its cost. Saved places shorten the daily setup.
The same app holds your nol card view and top-up path, plus QR tickets for single trips. A plan that mixes a bus leg needs the transfer window it shows, so read the gap times closely.
How does a nol top-up land on the card?
An online top-up writes to the card the next time you tap at a metro gate, a parking meter or a bus device. Until that tap, the balance stays at the old figure, which is normal here.
Where does parking payment ask for a zone code?
The parking screen asks for the zone code from the sign near your car, plus your plate and hours. Auto zone detection no longer fills that field. During an RTA outage, the parking screen can spin while S’hail metro screens still load.
Can a QR ticket replace a paper ticket?
Yes, nol Pay and S’hail sell QR tickets that gates and bus readers accept. The code refreshes on its own, so a screenshot will not scan. Each rider needs a personal ticket on their own phone, with a live data link to show it.
Common RTA Problems and Fixes
RTA app faults often sit with the parking zone code, a nol tap that has not landed or a stale link. Try the entries below before you pay twice.
Parking payment spins and times out
Close the parking screen and start again on a strong signal. Check the zone code digit by digit against the street sign. If the spin repeats, pay by the meter machine and keep its receipt.
Top-up paid but card balance stays old
Tap the card at a metro gate or parking meter to land the top-up. The balance updates at that tap, not at payment time.
Salik history asks you to link again
Unlink the Salik account on the dashboard and link it once more with the same details. A stale link shows the link prompt inside the history screen. Your toll trips return after the fresh link posts.
Journey plan shows a bus that never comes
Pull the plan down to refresh live times before you leave. Works on a line can change bus times inside the hour. Metro legs update on their own feeds.
Licence photo fails the renewal check
Shoot the photo on a plain light wall with no shadow on your face. Take off glasses and keep the file size inside the limit the screen shows. A scan of an old photo fails more often than a fresh shot.
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Frequently Asked Questions
How do you check a nol balance by phone?
Hold the card to the back of an NFC phone inside RTA Dubai or S’hail. The balance and recent trips appear on screen. A card read needs NFC switched on in phone settings.
Can you renew a driving licence in the app?
Yes, RTA Dubai holds the renewal path with an eye test record and a photo upload. Pay the fee in the app to finish. The licence arrives by courier or centre pickup.
What should you do when a QR ticket will not show?
Check your data link first, since the ticket needs a live connection to open. A screenshot copy will not scan at the gate. Buy a fresh ticket only after the trips screen shows no active ticket.
Does S’hail work for marine trips too?
Yes, ferry and water bus legs sit in the same planner as metro and bus legs. The plan shows the pier names and sailing times. Fares for marine legs read from the same nol balance.
Where do parking permits live in RTA Dubai?
Permits sit in the parking section of the app, beside zone payment. You can apply, renew and read a permit state there. Seasonal permits hold their own screen in that section.
How do you dispute a Salik trip in the app?
Open the Salik trip history and pick the trip you question. Send the dispute form from that trip screen. The answer lands in the app messages and by text.