Last updated: November 14, 2026
Is Rocket down? User reports show no current problems with Rocket
Rocket is the mobile banking service of Dutch-Bangla Bank, run through its app and the *322# USSD menu. Account numbers carry twelve digits, with a check digit added to the mobile number. Users move money between Rocket and bank accounts, and cash out at agents and ATMs. This page watches the app and USSD service for failed sessions and stuck transfers.
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Rocket problems reported in the last 24 hours
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Most reported locations
Where Rocket reports are coming from in the last 24 hours.
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Latest Rocket user reports
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Rocket outage history
The live report status for Rocket, updated as reports come in.
Good news. Rocket has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Rocket uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Rocket on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Rocket is down. Checked 12 November 2026, 11:51 PM PKT.
Quiet right now. Nobody on Bluesky is saying Rocket is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
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Is Rocket down right now?
The Rocket status reports on this page climb when USSD sessions start dying halfway through a menu. Rocket down reports also mention the app refusing logins in waves. Rocket runs on bank systems, so a fault can hit the app, the USSD channel, or both.
A confirmed Rocket outage shows up as timeouts for users on different mobile networks at once. If your session fails the same way on a second phone with another operator SIM, the platform is struggling. Single-phone failures more often trace back to signal or the handset. A RupaliCash user whose wallet home screen hangs asks a nearby user to open theirs, since two stalled wallets together mark a shared break.
Is Rocket down for me or everyone?
Dial the USSD code from another phone, ideally on a different network. A menu that opens there but not on your handset points at your SIM or signal. When both phones time out, the breakdown is at the service end.
What is the extra digit in the account number?
Your Rocket account number is your mobile number plus one check digit that Dutch-Bangla Bank assigns. Leaving that last digit off is the most common reason transfers bounce. The full number appears in the app profile and in the bank welcome SMS.
Why can I not copy the transaction ID?
Users often need the TrxID to prove a payment. Yet the success screen offers no copy button, and the history entry refuses copying too. Writing the ID down digit by digit works but invites mistakes.
Where can Rocket money be cashed out?
Cash comes out at Dutch-Bangla Bank ATMs and FastTrack booths, as well as through agent points. The ATM route matters during app trouble. A card and PIN at the booth bypass the app entirely.
How does the app handle a second Rocket account?
The app holds one account session and offers no simple switch to another account. People with two Rocket numbers must clear the app data or reinstall before the next login. Verification then runs again in full.
Common Rocket Problems and Fixes
Rocket faults split between the handset, the operator network, and the bank platform. These checks help you tell them apart quickly.
Retry the USSD menu on stronger signal
USSD sessions die fast on weak signal, which looks like a service failure. Move near a window or outside and watch the signal bars settle. Dial the code again and move through the menu without pauses.
Enter all twelve digits of the account
Most wrong-account errors come from typing the eleven-digit mobile number and forgetting the check digit. Find the full number in the app profile header or the bank welcome SMS. Save it in your contacts under Rocket.
Screenshot the success screen before closing
The app gives no copy option for transaction IDs, so a screenshot is your receipt. Capture the success screen showing the TrxID, amount, and receiving number. Keep it until the other side confirms the money arrived.
Clear app data before switching accounts
To use a different Rocket account, clear the app storage in Android settings or reinstall the app. Then sign in with the other number and finish verification. Doing this at a calm moment beats discovering the lock during an urgent payment.
Test the ATM route during an app fault
If the app fails but you hold a Rocket ATM card, try a small balance check at a Dutch-Bangla booth. A working ATM session means your account is fine and only the app channel is broken. A refusal there too, matched with fresh reports here, points to a platform-wide problem.
Having a problem with Rocket?
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Frequently Asked Questions
Why does my Rocket USSD session end suddenly?
Sessions close when the signal drops or you pause too long between menu steps. Move to stronger coverage and prepare the number and amount before dialling. If sessions die instantly for everyone around you, the USSD gateway itself has trouble.
What is the extra digit in my Rocket account number?
It is a check digit the bank adds to your mobile number. It keeps the account number unique and guards against typing mistakes. Every Rocket account has one.
How do I move money from Rocket to a bank account?
Choose the bank transfer option in the app or USSD menu. Enter the destination account details carefully and follow the prompts. Transfers reach Dutch-Bangla Bank accounts and other banks.
Can I check my Rocket balance without the app?
Yes, the USSD menu shows the balance from any phone with your SIM and PIN. No internet is needed. The answer arrives as a menu screen or SMS.
Does Rocket charge for cash out at ATMs?
ATM cash out carries its own charge, often described as lower than agent cash out. The exact fee shows on screen before you confirm. Read it before entering the PIN.
What should I do when a transfer goes to a wrong number?
Act fast and contact the bank helpline with the TrxID, the wrong number, and the intended number. Recovery depends on whether the receiving account has spent the money, so speed matters. Double-checking all twelve digits before the PIN step prevents nearly every case like this.