Last updated: November 10, 2026
Is Rexall down? User reports show no current problems with Rexall
Rexall runs the Be Well app and online pharmacy services for its stores across Canada. The app and website handle prescription refills, medication profiles, points and virtual pharmacist bookings.
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Rexall problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where Rexall reports are coming from in the last 24 hours.
No problem locations to show yet. Rexall looks fine right now. Locations appear here as soon as users submit reports.
Latest Rexall user reports
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Rexall outage history
The live report status for Rexall, updated as reports come in.
Good news. Rexall has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Rexall uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Rexall on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Rexall is down. Checked 8 November 2026, 5:35 PM PKT.
Quiet right now. Nobody on Bluesky is saying Rexall is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Rexall down right now?
Rexall is working for most users right now, with no sign of a wide outage.
The Rexall status on this page comes from live reports by users of the Be Well app and the website. When reports climb fast, refills and logins are often struggling.
Is Rexall down for me or everyone?
Reports from many cities point to a wider Rexall outage. Reports from one area only point to a local fault or your connection. Try the app and the website, since a real outage usually hits both.
Login problems on the Be Well app
Login is where most Rexall faults start. Users say the app loads slowly, rejects a correct password, or forgets the fingerprint sign-in they set up.
When the sign-in screen keeps spinning, the account behind it is often still fine. The app can freeze on loading before the password step even appears.
Refills that vanish or never reach the pharmacy
A common complaint is a refill request that seems to go through and then disappears. The medication list can also drop a regular prescription or show the same item twice. If the store has no record of the request, it never left the app.
Points, notifications and medication lists
Be Well points can lag behind what the receipt shows, and refill reminders can land inside the app instead of by text. Signing out and back in often refreshes a stale list.
Online refill forms and Rexall Direct
The website refill form and Rexall Direct pages can fail at the last step during busy times. A form that spins after you submit might not have sent anything. Check your order history before sending the request again.
Common Rexall Problems and Fixes
Many Rexall faults clear on their own, but these steps fix the ones on your side.
The Be Well app freezes or will not open
Close the app fully and open it again. Check the app store for an update, since old versions freeze on loading. If it still fails, remove the app and install it fresh, then sign in once.
You cannot log in after an update
Use the forgot password link and set a new password, even if the old one looks right. Turn fingerprint sign-in off and on again in the app settings. If the app loops, sign in on the website instead.
A refill request went missing
Open your medication list and check the request shows there. If the store has no record, send the refill again from the list. Do not send it twice in a row, since both copies can reach the pharmacy.
Your medication list is wrong
Sign out of the app, close it, then sign in again to refresh the list. A missing item is often a profile link problem, not a lost prescription. Ask your store to check the profile linked to your account.
Points or reminders are not updating
Give points a short wait, since they post after the store system syncs. Check the app notification settings and your phone settings, since reminders can land in the app only.
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Frequently Asked Questions
Is the Be Well app down or is it just my phone?
If the Rexall website fails in the same way, the fault is wider than your phone. Reports on this page show whether other users are hit.
Why did my refill request disappear from the app?
A request can fail at the send step and vanish from the list. The store then has no record of it. Send the refill again from your medication list and check it stays there.
How do I refill a prescription while the app is not working?
Use the online refill form on the Rexall website, which can stay up when the app is down. You can also call your store and refill by phone. Keep your prescription number ready either way.
What should I do if the app will not remember my fingerprint login?
Sign in with your password once, then turn fingerprint sign-in off and back on in settings. App updates can reset it. If it keeps failing, the app might need a fresh install.
Does a Rexall outage stop my prescription from being filled?
In most cases, no. Stores keep filling prescriptions on their own systems when the app is down. What breaks is sending refills and checking lists from home.
Can I check my Be Well points on the website instead of the app?
Yes, sign in on the Rexall website to see your points and offers. If the website shows newer totals than the app, the app data is stale. Signing out and back in usually fixes it.