Last updated: November 15, 2026
Is Rappi down? User reports indicate possible problems with Rappi
Rappi is the superapp Colombians use for food, supermarkets, pharmacies and money tools in one account at rappi.com.co and in its app. This page watches Rappi status minute by minute and lines up Rappi down reports from users across the country. Look here when an order hangs or the app will not open at all.
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Rappi problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where Rappi reports are coming from in the last 24 hours.
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Latest Rappi user reports
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Rappi outage history
The live report status for Rappi, updated as reports come in.
Good news. Rappi has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Rappi uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 16 October 2026 to 14 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Rappi on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Rappi is down. Checked 13 November 2026, 2:06 PM PKT.
Quiet right now. Nobody on Bluesky is saying Rappi is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Rappi down right now?
Rappi status is easiest to read in Rappi down reports landing together. When orders, payments and sign-in fail in the same minutes across cities, the platform is at fault. Scattered single reports tend to trace to one store, one courier zone or one phone.
The home screen answers first on a healthy open. If it loads but your order cannot pass payment, the break sits deeper in the flow. Note the step that stops you, since each step fails in its own way.
Is Rappi down for me or everyone?
Close the app fully and reopen it on a second connection, such as mobile data after wifi. If the store loads there, your first network was the block. When every open fails the same way on every network, the fault is shared and waiting is the fix.
Inside Turbo, the fast delivery button
Turbo is the fast lane inside the app, built for small urgent orders. Its stores hold a tight range of goods close to your address. The button shows on the home screen where the service runs.
Turbo orders skip the wide catalogue and go to a nearby stock point. A missing item there does not mean the main stores lack it. If the button vanishes, the service is off for your zone or hour.
What RappiPay and RappiCard do in the same app
RappiPay is the money side of the same account, with the RappiCuenta balance and transfers inside the app. RappiCard is the card tied to that same profile. Both live behind your normal sign-in, so one locked account blocks food and money together.
During a rush hour order pile-up
Meal rushes pile orders onto the same stores and courier zones at once. A Rappi outage in that window can cancel orders or leave them hunting for a courier. If your order dies twice in a row at the same store, wait for the rush to pass before a third try. Users in Argentina check the Rappi Argentina status page when orders there die the same way during the meal rush.
Opening a support case in the Help Center
The Help Center in the app holds your order cases. Each order has its own claim route, and the Conversations button tracks answers. A case tied to the right order moves faster than a general message.
Common Rappi Problems and Fixes
Rappi faults gather at payment, at courier assignment and inside the support flow. Match your screen below and try the fix once before you order again.
Order sits with no courier assigned
Give a fresh order a few minutes, since assignment runs in waves at rush. If the wait stretches, the store or zone is saturated, not your account. Cancelling and ordering closer is the fastest rescue.
Card charged but the order vanished
Check your order history first, since a live order can hide behind a slow home screen. If no order exists, the charge is a hold that the bank releases on its own. Keep the charge time noted in case support asks.
Refund approved but the money never lands
Refunds return to the same payment method the order used. Card refunds take longer than balance refunds, which land in RappiCuenta. Check the case in Conversations for the state before opening a second claim.
Map puts your address on the wrong block
Drag the pin to your exact door and save the address again. Add a note for the courier in the address itself. A wrong pin is behind most orders marked delivered to the wrong home.
Help Center chat goes silent
Keep the case inside the order it belongs to, since loose chats lose the thread. Answers land under Conversations in the Help Center. If a case closes with no fix, reopen it from the same order screen.
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Frequently Asked Questions
What is Turbo inside the Rappi app?
Turbo is the fast delivery section, stocked from small points near your address. It covers urgent basics rather than the full catalogue. The button only shows where and when the service runs.
How do I track a claim about an order?
Open the Help Center and use the Conversations button. Each claim ties to its order and shows its state there. New answers arrive in that same thread.
Why was my order cancelled after I paid?
A store can cancel when an item runs out or the kitchen falls behind. Payment then returns as a refund or a released hold. Check the order screen for the reason the store gave.
Can I use RappiPay without ordering food?
Yes. RappiPay sits in the same app as its own money area. Your RappiCuenta and RappiCard work on their own once your account is set up. They share your sign-in with the delivery side.
Where do refunds go after a cancelled order?
Refunds return to the method you paid with. Balance refunds land in your RappiCuenta inside the app. Card refunds pass through your bank and take longer to show.
Is Rappi the same account on the website and the app?
Yes. One login runs both the site and the app. Orders, addresses and payment methods follow you between the two. The full feature set lives in the app.