Is PubliBike down? User reports show no current problems with PubliBike

Is PubliBike down right now?

PubliBike down reports climb when bikes refuse to open or returns fail to register at busy stations. This page follows the PubliBike status for the Velospot app and the rental system behind it. Peaks land at commuting hours when stations turn over fast.

One broken bike never moves this graph, since riders swap to the next one at the station. Trouble shows when opening and returning fail across many stations at once. The comments below name the city and station other riders hit.

Is PubliBike down for me or everyone?

Scan a second bike at the same station when the first one stays locked. If that bike opens, the fault sits on the single bike, not on your account. If every bike at several stations refuses, the rental system is down.

How do you start a ride with the PubliBike Velospot app?

Open the station map, ride to a bike and scan the code on its frame with the app. The lock releases with a sound and the ride starts counting. Your SwissPass card starts the same ride when you hold it to the lock.

Check the tyres and brakes before you roll, since the last rider can leave damage behind. Report faults on the bike in the app so the next rider skips it. The app shows your running ride with its time and cost.

What does the station map show before you ride?

The map counts the free bikes at every station of your city in near real time. It also shows free docks for your return at the other end. A tap on a station opens its bike list with battery levels on electric models.

When does a return fail to register?

A return fails when the lock does not close fully or the station signal drops at that second. Push the bike into the dock until the lock confirms with light and sound. Returns failing at many stations together point to a PubliBike outage in the rental system.

Can you use a SwissPass card instead of the app?

Yes, link your SwissPass inside the app once and the card works as a key at the lock. It helps when the phone battery dies during the day. Rides on the card land in the same account as app rides.

Common PubliBike Problems and Fixes

Locks that stay shut and rentals that keep running fill the PubliBike support line. These fixes cover the scan, the dock and the account.

The bike will not open after your scan

Clean the code sticker area and hold the phone closer, since rain and dirt blur the scan. Then try the next bike at the station to test your account. A bike with a red light in the app is blocked and will never open.

Your return did not register and the ride runs on

Go back to the dock and push the bike in again until the lock confirms the return. Take a photo of the docked bike with the station clock in view if the ride still runs. Support closes the ride from that proof and corrects the charge.

The map shows bikes that are not at the station

Counts lag when a station loses its signal, so walk to the next station the map shows with more bikes. A refresh of the map view pulls the newest counts. Stations near works move bikes without the map noting it at once.

Your SwissPass will not pair as a key

Start the pairing from the access section of the app and hold the card ready for its number. The card must be the newest version with the chip symbol on the back. A card already tied to another account cannot pair twice.

The app logs you out at the station

Sign back in before you scan, since an expired session blocks the ride start. Your payment method and rides sit in the account and return with the login. Allow the app to keep its data so updates stop dropping the session.

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