Is Progressive down? User reports show no current problems with Progressive

Is Progressive down right now?

Reports of a Progressive down problem often start with the app refusing to open or claiming you are offline. Others get in but find policies, Snapshot data, or screens missing. When reports rise together, a Progressive outage is likely.

This page tracks the live Progressive status. A spike means the fault is probably shared. Quiet reports point to the app copy, your account, or your device settings.

Is Progressive down for me or everyone?

For is Progressive down for me, compare the app with the website on a second connection. If the website loads and only the app fails, your install is the problem. If both fail the same way and reports here are climbing, the outage is on the Progressive side.

The app says you are offline when you are not

A frequent app complaint is an offline message while the phone sits on working WiFi or mobile data. The app loses track of the connection and blocks every screen.

Force close the app and reopen it. Switch between WiFi and mobile data once. If the message survives both tries, remove the app and install it again, since a damaged copy can hold the false offline state.

Snapshot trips and driving data not showing

Snapshot reads driving data through the app, and users report trips that never appear. The app needs to stay installed, signed in, and able to run in the background with location on. If the app will not open after an update, clear its cache or reinstall it, then check the trips screen again.

Two-step codes and a changed phone number

Sign-in can ask for a two-step code sent to the phone number on the account. If you changed numbers, the code keeps going to the old phone and you are stuck outside. Support has to update your contact details or reset the two-step setup.

ID cards saved for offline access

The app saves your ID cards for offline access each time you sign in, so the card stays on the phone without a connection. If a card looks old, sign in once on a good connection so the app saves the current card again. Only the primary insured holds full access.

Common Progressive Problems and Fixes

Progressive app trouble usually traces back to a false offline state, a stale app copy after an update, or a code going to an old phone number. Work through these fixes.

App will not open after an update

Clear the app cache, restart the phone, and try again. If the app still will not open, remove it and install a fresh copy, then sign in. A bad update copy is a common cause.

Offline message on a working connection

Force close the app, switch between WiFi and mobile data, and reopen it. If the offline message stays, reinstall the app. A damaged install can report offline even on a strong connection.

Snapshot data has stopped updating

Keep the app installed and signed in, turn location access on, and let it run in the background. Then take a drive and check the trips screen later, since new data can take time to show.

Code goes to an old phone number

You cannot fix this one inside the app. Ask support to update the phone number on your account or reset the two-step setup, then sign in with the fresh code.

Policy missing in the app

Some policies, like commercial ones, are handled on the website only and never appear in the app. Sign in on the website to check. If an auto policy is missing in both places, the account needs support help.

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