Last updated: November 10, 2026
Is Profi down? User reports show problems with Profi
Profi runs convenience supermarkets across Romania, and the Profi app turns your phone into the loyalty card. The app holds a QR code for the till, activated offers, games and digital vouchers.
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Profi problems reported in the last 24 hours
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Most reported locations
Where Profi reports are coming from in the last 24 hours.
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Latest Profi user reports
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Profi outage history
The live report status for Profi, updated as reports come in.
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Profi uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Profi on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Profi is down. Checked 9 November 2026, 7:57 AM PKT.
Quiet right now. Nobody on Bluesky is saying Profi is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Profi down right now?
Profi status reads fine for most shoppers, and Profi down reports are rare. The loud complaints cover registration codes, QR scans and offers lost at the till.
The app is the card, so an app fault blocks offers even in an open store. A true Profi outage would stop sign-ins and scans together, chain-wide.
Is Profi down for me or everyone?
Open profi.ro in a browser while the app throws errors at you. A healthy site with a sick app puts the fault on your phone build. If the site also fails, the platform is having a bad day.
How does the Profi registration code go missing on its way to your phone?
Sign-up asks for a phone number, then promises a code by SMS. For some shoppers the code simply never lands, however often they retry. Without it, the account cannot open and the app stays a guest.
The block can sit with the number format or a carrier filter. A number typed with the country code can confuse the sender. Each retry then repeats the same silent failure.
What makes the Profi QR code fail at the till half the time?
The till scanner reads the phone code to attach your offers. Dim screens, glare and slow scanners break the read again and again. A failed read means the whole visit earns nothing.
When does Profi claim there is no internet on a live connection?
The app can declare the phone offline while every other app works. Offers then refuse to load and scans time out. Shoppers restart the app and meet the same false warning.
Why does the Profi app refuse to delete an old account?
Profile deletion inside the app ends in an error for some users. The website route fails the same way, retry after retry. The account and its data stay stuck in place.
Common Profi Problems and Fixes
For Profi app faults, fix the account first; offers follow the account.
Type the number without the country code
Remove the country code and type the number in local format at registration. The code sender handles local numbers more cleanly. Wait a full minute before asking for a second code.
Raise screen brightness before the till
Turn brightness up and hold the code flat under the scanner. Glare and dim screens cause most failed reads. A still hand beats three fast waves.
Check offers landed before leaving the store
Open the app right after paying and look for the visit in your history. A missing visit means the scan never attached. Staff can still help while the receipt is fresh.
Toggle the connection the app complains about
When the app claims you are offline, switch wifi off and use mobile data. The warning often clears on the new network. Repeat the scan once the offers load.
Ask support to close a stuck account
If deletion errors repeat, write to support from the account email. The team can close the profile from their side. Keep the error screenshot for the request.
Having a problem with Profi?
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Frequently Asked Questions
Why does my Profi registration code never arrive?
The number format or a carrier filter can swallow the code. Type the number without the country code and wait before retrying.
How do I make the Profi QR code scan first time?
Raise the screen brightness and hold the phone flat and still. Most failed reads come from glare or a dim screen.
Is Profi down when the app says I am offline?
Usually not; the app can misread a live connection. Switch networks and reopen it, while a real Profi outage would hit every shopper.
Can I shop with Profi offers without the QR scan?
No, offers attach through the scan at the till. A failed scan means the visit earns no offers, so check the app history before leaving.
What should I do if my activated Profi offer did not apply?
Check the app history right away and show the receipt at the desk. Late claims fade fast, so speak up during the same visit.
Does the Profi app work as my loyalty card?
Yes, the QR code in the app is the card. Keep the account signed in so the code loads fast at the till.