Is PPC down? User reports show no current problems with PPC

Is PPC down right now?

The PPC status is fine when myDEI signs you in and your newest bill opens with its full amount. Most PPC down reports here come from the app stalling at sign in or the reading form refusing numbers. A paper bill question is not a site fault, since myDEI only mirrors what billing issued.

Try the web version of myDEI when the app misbehaves. If the web account loads, the app on your phone needs care, not your supply.

Is PPC down for me or everyone?

A wide PPC outage would stop myDEI, the PPC blue app and ppc.gr together, and reports here would jump. When only your reading entry fails while bills open, the form or its open window is the block. The sections below separate platform faults from form rules.

Inside myDEI and your supplies

One myDEI account can hold several supplies, a home, a shop and a holiday house, each with its own bills and readings. The home screen lists every supply with its open amount, so nothing hides behind another address. Gas supplies from PPC sit in the same list with their own bills.

Registration ties the account to a supply number from a bill, where most first sign ins trip. Keep a recent bill beside you.

Meter readings that go in before a bill

Entering your own reading inside myDEI replaces the estimate with your real use for that cycle. The form only accepts readings during its open days and inside a sane range around your past use. A reading far above your history gets held for a check instead of billing at once.

Colour tariffs and switching inside myDEI

Greek tariffs carry colour names. The blue ones fix the price, the yellow ones float with the market, and the green one follows a set formula. MyDEI shows your current colour on the supply page and offers the switch there. The new tariff starts from the next reading, not from the click.

Charging an electric car with PPC blue

The PPC blue app maps public chargers, shows which plugs are free and starts the session from your phone. Payment rides on the card saved in the app, and the session cost lands in your history. A charger that shows free but will not start usually has a plug fault the map has not caught yet.

Common PPC Problems and Fixes

MyDEI faults reported most are sign in loops, readings the form refuses and bills that open blank. Work through the matching fix below before you touch anything else.

myDEI keeps returning you to the sign in screen

Clear the browser cache for the site or reinstall the app, since a stale saved session causes this loop. Then sign in once and let the home screen finish loading before you tap.

The reading form refuses your numbers

Read the meter again and enter the digits without the red decimal wheel, which the form does not want. If the entry window has closed, the reading waits for the next cycle.

A bill opens as an empty white page

Download the bill file and open it in a reader app rather than inside myDEI. On the web version, turning off the browser’s built in viewer often brings the same file back.

PPC blue shows a charger free but will not start it

Pick the plug by its code on the charger itself, since two plugs on one post confuse the map choice. If the session still refuses, end it in the app and start a fresh one.

Your supply is missing from the account

Add the supply from the account menu with the supply number printed on its bill. A supply under another family member’s name needs that person’s own registration first.

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