Is PASMO down? User reports show no current problems with PASMO

Is PASMO down right now?

The PASMO status board here gathers PASMO down reports from riders charging cards and renewing passes on their phones. Spikes cluster in the early morning rush and on the last day of a pass, when everyone renews at once. A spike at midday, with quiet gates, points at the app servers instead.

Reports mix the Android app, Apple Wallet actions and station machines into one view.

Is PASMO down for me or everyone?

Check your balance at a station gate or a ticket machine while the app struggles. A balance that reads fine there means your card data is healthy and the fault sits in the app or its connection. If machines and the app fail together and reports climb here, the trouble is shared across the network. Ride-hailing users know the same split from the PassApp page when booking hangs and drivers stop appearing on the map.

Charging your balance in the app

Charging draws from a credit card registered in your own name, in set amounts, up to the card limit for stored fare. The new balance writes to the phone secure element, so the phone must stay awake and connected until the write finishes.

On iPhone, PASMO lives in Apple Wallet and charges run through the wallet payment sheet instead. The PASMO app on iPhone covers setup help and information rather than the charge itself.

Buying and renewing a commuter pass

Pass sales open for new routes and renewals during set windows before the start date. You pick the stations, the period and the route, then pay with the registered card. A renewal offered too early or too late simply is not on sale yet.

When a charge gets stuck processing

If a charge dies halfway, the app locks new charges while it checks the fate of the old one. That lock can hold for hours, and the screen keeps saying a previous transaction is being processed.

Moving PASMO to a new phone

A phone change needs the data transfer steps done on the old handset before the card moves. During a wider PASMO outage, transfers stall at the server step, so wait for a calm board before you start a move.

Common PASMO Problems and Fixes

A stuck charge in Mobile PASMO almost always follows an interrupted payment, an unregistered card or a phone that lost its secure element link. Clear these checks in order before you try charging again.

Wait out the processing lock

When the app says a previous transaction is being processed, stop tapping and leave the phone connected. Charging again during the lock only restarts the wait.

Register a card in your own name

Mobile PASMO accepts credit cards held by the card owner only, and the name must match the PASMO registration. A family card or a card with a different name spelling gets refused at registration.

Charge on a steady connection above ground

Underground platforms and crowded trains drop the connection at the worst moment of a charge. Start charges on home Wi-Fi or a strong street signal, and keep the app open until the new balance shows.

Renew the pass inside its sales window

Pass renewals open a set number of days before the new period starts. Outside the window the app shows an error that looks like a fault. Check the start date of your current pass and return when the window opens.

Redo the transfer from the old phone

A move that stalls halfway leaves the card in limbo between handsets. Go back to the old phone, confirm the card still sits there, then start the transfer steps again in order.

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