Last updated: November 10, 2026
Is OM Bank down? User reports show problems with OM Bank
OM Bank is the Old Mutual group's own app-only bank, built around a low-cost account, payday savings sweeps and an in-app assistant. Watch OM Bank status on this page, where OM Bank down reports show up first when sign-ins or transfers stall.
Report a problem !
Select which issue applies
OM Bank problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate OM Bank over the past 3 months?
Most reported locations
Where OM Bank reports are coming from in the last 24 hours.
No problem locations to show yet. OM Bank looks fine right now. Locations appear here as soon as users submit reports.
Latest OM Bank user reports
No reports yet — be the first to report a problem above.
OM Bank outage history
Our latest check and the live report status for OM Bank.
✓ Our latest check (10 November 2026, 5:43 PM PKT): ombank.co.za answered normally in 1147 ms.
Good news. OM Bank has no reported problems right now. If it is not working for you, report it above and your report will appear here.
OM Bank uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get OM Bank down alerts
Leave your email and we will tell you when OM Bank is having problems, and when it is back up. No spam.
OM Bank on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying OM Bank is down. Checked 10 November 2026, 1:31 PM PKT.
Quiet right now. Nobody on Bluesky is saying OM Bank is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is OM Bank down right now?
The live OM Bank status at the top of this page is the quickest read on a sign-in loop. Early OM Bank down reports from other clients separate a bank-side fault from a problem on your phone. OM Bank has no branches, so this graph is your first branch.
Everything runs through the OM Bank app: account, card, savings and support. When the app is down, money still lands in the account, you just cannot reach it until the app opens again.
Is OM Bank down for me or everyone?
Restart the app and try on mobile data if Wi-Fi fails, because the app is your only door. If a partner or friend with OM Bank hits the same wall at the same time, it is one OM Bank outage. If their app works, the fault sits in your install or your profile.
Opening your OM Bank account in the app
Sign-up happens fully in the app with your ID, a selfie check and your income details. The flow builds your transactional account first, then offers the free savings account and card. Most accounts open in one sitting when the selfie check passes first time.
The card links to the account once it is active, and cash moves at Shoprite, Checkers, Boxer and Pick n Pay tills. Balances from the closed Money Account do not appear here, because OM Bank holds only your new accounts.
Setting your Pay Me First sweep for payday
Pay Me First watches for money landing in your account and sweeps a share you chose into savings at once. The idea is simple: savings move before spending starts. You set the percentage in the app and can pause the sweep for a tight month.
Asking Themba, the in-app banking assistant
Themba answers inside the app chat, explains your spending and helps with everyday tasks. It works off your own account activity, so answers fit your balances and habits. During an OM Bank outage Themba can go quiet along with the rest of the app. That silence tells you the fault is bigger than the chat.
Redeeming Old Mutual Rewards points into your account
Old Mutual Rewards points can land as money inside your OM Bank account. Choose the points-to-cash route in Rewards and pick the bank account as the destination. Points that show as spent but never land usually need one app refresh after signing out and back in. Sudanese users refresh the same spent balance inside Omdurman National Bank after one fresh sign in.
Common OM Bank Problems and Fixes
OM Bank faults live inside one app, so every fix below starts there. Match your screen.
ID or selfie verification fails at sign-up
Face a bright window, wipe the lens and keep your whole face inside the frame. Type your ID number slowly and read it back, because one wrong digit fails the match. Wait out any cooldown before a fresh try.
App will not open after an update
Let the update finish, then restart the phone before you open the app again. If the screen still hangs, reinstall the app and sign in with your existing details. Your accounts sit on the bank side, not in the install.
Pay Me First sweep did not run on payday
Open the Pay Me First setting and check the percentage and the pause switch first. The sweep fires on money landing, so a salary paid into another account never triggers it. A manual transfer covers this month while you fix the setting.
Card not active for online shopping
A new card must be active before online checkouts accept it. Activate the card in the app, check the online payment switch, and set a limit that covers your basket total. Then retry the checkout once.
Rewards points redeemed but not in the account
Points-to-cash moves can take time to land after the Rewards side marks them spent. Check the account transaction list rather than the balance alone. If nothing lands, keep the Rewards reference and raise it in the app chat.
Having a problem with OM Bank?
Comments are public and help others understand the issue.
Frequently Asked Questions
What is the difference between OM Bank and the Old Mutual app?
OM Bank is the bank, with its own app, account and card. The Old Mutual app covers policies and investments for the wider group.
How does Pay Me First work?
You pick a share of incoming money in the app. When income lands, that share sweeps into your savings account on its own, before you spend.
Can I draw OM Bank cash at a shop?
Yes. Cash services run at Shoprite, Checkers, Boxer and Pick n Pay tills, alongside normal ATMs, using your OM Bank card.
Why did my OM Bank sign-up stop at verification?
The ID and selfie check drives the whole application. Poor light, a dirty lens or one mistyped ID digit stops it. Fix those and restart the step.
Does OM Bank charge for its savings account?
The savings account carries no monthly fee. The app shows any charge before you confirm a payment, so nothing lands as a surprise.
Where do I get help inside OM Bank?
In the app chat, where Themba answers first and support staff take over for harder problems. Keep your question in one thread.