Last updated: November 9, 2026
Is Old Mutual down? User reports show no current problems with Old Mutual
Old Mutual gives clients one login for policies, investments and rewards across its website and app. Keep this page open when a policy screen stalls. It follows Old Mutual status and gathers Old Mutual down reports from clients locked out of their profiles.
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Old Mutual problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where Old Mutual reports are coming from in the last 24 hours.
No problem locations to show yet. Old Mutual looks fine right now. Locations appear here as soon as users submit reports.
Latest Old Mutual user reports
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Old Mutual outage history
The live report status for Old Mutual, updated as reports come in.
Good news. Old Mutual has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Old Mutual uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Old Mutual on social media
An early signal from outside our site, watched in rotation.
The first check for Old Mutual is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Old Mutual down right now?
Start with the live Old Mutual status at the top of this page when a policy or investment screen refuses to load. Fresh Old Mutual down reports from other clients show whether the login fault is spreading or sitting on your profile alone.
The app and the website share one client profile, so a fault often shows on both. If the website opens while the app spins, work on the website and fix the app later with the steps below.
Is Old Mutual down for me or everyone?
Sign in on the website when the app fails, or in the app when the site crawls. If your profile opens on either channel, your policies are safe and the fault is in one channel only. If both fail while reports climb together, that is one Old Mutual outage.
Seeing all your policies and investments in one login
One Old Mutual login pulls your insurance, savings and investments onto a single dashboard. Funeral and life policies sit next to retirement funds, unit trusts and tax-free savings. Each product opens to its values, beneficiaries and documents in the same profile.
Registration ties the login to your ID and client number, then adds fingerprint or face sign-in on the app. A product that never appears after registration usually means it sits under a different client record. Support can merge those records so everything shows in one place.
Tracking a retirement or tax-free investment in the app
Investment screens show your balance, recent payments and fund values as they update. Tax-free savings show how much of your yearly allowance you have used, which guards you from overpaying into the account. Values refresh on a cycle rather than live, so a flat figure for a day is normal.
Earning and spending Old Mutual Rewards points
Rewards points build up from premiums, saving, investing and learning inside the programme. Points buy airtime and data, flights and donations, or move into Old Mutual products. During an Old Mutual outage the points balance can freeze on an old figure, so judge a missing reward again once the app settles.
Updating details and debit dates on your policies
The website profile lets you update contact and banking details for your policies. Debit order dates stay fixed inside the app, so a change goes through the website contact routes or a branch. Download the updated policy document after any change and check it.
Common Old Mutual Problems and Fixes
Profile and policy faults repeat across the app reviews. Work through the one that matches what your screen shows.
App registration fails with a back-end error
An outright refusal during registration usually means a partial record already exists under your ID. Stop retrying the sign-up and ask support to clear or complete the record first. After that, one clean registration finishes the profile.
Funeral policy page keeps loading forever
One product screen that buffers while others open points to that policy record, not your phone. Sign in on the website and open the same policy there. If it loads on the site, the app copy is stale and a reinstall fixes it.
Second pension fund missing from the app
An app profile shows products linked to one client record. A fund taken out under another record stays hidden until the records merge. Ask support to link both records to your ID, then sign in again.
Login blocked while a VPN is on
The app refuses sign-in on some VPN routes. Switch the VPN off for the banking session, sign in, and turn it back on when you finish. A work phone with a forced VPN needs its owner to allow the app first.
Rewards points balance not updating
Points credit in batches after a premium or activity clears. Check the points history for the pending line before you worry. If a cleared item still shows nothing after a few days, raise it from the Rewards site.
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Frequently Asked Questions
What can I see in the Old Mutual app?
Your policies, investments, savings and Rewards points under one sign-in. Funeral and life cover sit next to retirement funds and tax-free savings.
How do I start a funeral claim online?
Funeral claims open on the website and through the WhatsApp claims channel. Have the policy number and death certificate ready before you start.
Can I change my policy debit order date in the app?
The app does not carry that setting. Use the website contact routes or a branch to move a debit date, and keep the confirmation.
Why can I not add my second pension fund to the app?
The fund likely sits under a separate client record. Ask support to merge your records under one ID, and it will appear in your profile.
Does the Old Mutual app show my bank account?
The group app shows Old Mutual products together, while the separate OM Bank app runs the bank account itself. Each has its own sign-in and home screen.
Where do I check my Rewards tier and points?
On the Rewards website after sign-in, and inside the Old Mutual app. Your tier follows how many product groups you hold with the group.