Last updated: November 9, 2026
Is Ocean Basket down? User reports show no current problems with Ocean Basket
Ocean Basket runs its seafood ordering through the OB App, with a member profile, OB Points and OB Direct delivery in one place. Regulars check the live Ocean Basket status here first, since this page gathers Ocean Basket down reports as soon as ordering stalls.
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Ocean Basket problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Ocean Basket over the past 3 months?
Most reported locations
Where Ocean Basket reports are coming from in the last 24 hours.
No problem locations to show yet. Ocean Basket looks fine right now. Locations appear here as soon as users submit reports.
Latest Ocean Basket user reports
No reports yet — be the first to report a problem above.
Ocean Basket outage history
The live report status for Ocean Basket, updated as reports come in.
Good news. Ocean Basket has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Ocean Basket uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Leave your email and we will tell you when Ocean Basket is having problems. One email per outage, no spam.
Ocean Basket on social media
An early signal from outside our site, watched in rotation.
The first check for Ocean Basket is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Ocean Basket down right now?
Begin with the Ocean Basket status graph at the top of this page. It is built from Ocean Basket down reports sent in by diners across the country. A sharp climb in reports points to a shared fault on the app or the ordering site. A flat line points back at your phone, your account or your connection.
Give the app a clean restart before you change any settings. Close it fully, reopen it, and sign in again. If that loads, the fault was local and you can order as normal.
Is Ocean Basket down for me or everyone?
Ask someone nearby to open the app on their phone. If theirs loads while yours spins, the fault is your install or sign-in. If both phones fail at the same step, treat it as a shared fault. Sit tight, or order by phone from the restaurant instead.
Ordering ahead with OB Direct in the app
OB Direct is the ordering channel inside the app. It carries the full menu at restaurant prices, for delivery or collection. Pick your store, build the order, and pay in the app. The order then moves through confirmed, preparing and on its way steps.
Saved details make repeat orders quick. Your profile keeps past transactions, so a family favourite takes a few taps to send again. Check the store name before you pay.
How OB Points and the Reward Zone work
Spending at a participating restaurant or on an app order earns OB Points into your wallet. The balance sits in your profile, ready to use in the Reward Zone. The Reward Zone swaps points for selected menu items, grouped by points tier. New members earn double points on a first spend as a welcome offer.
Tracking your order from the kitchen to your door
After payment, the app follows your order through each kitchen and delivery step. Push notifications mark the big moves. During a wider Ocean Basket outage, orders can freeze on one status for a long stretch. The kitchen still has the ticket, so give it time before you order again elsewhere.
Burn the Bill and app-only offers
Burn the Bill is a game offered at the payment step, with a chance for the brand to cover the whole bill. App-only specials also land in the app first, announced by push notification. Both live inside your member profile, so a signed-out guest sees neither. Sign in before you order to keep every offer within reach.
Common Ocean Basket Problems and Fixes
Most OB App faults sit in the sign-in, the points wallet or the payment step. Find the one that matches your screen and work through the fix.
OB App signs you out at checkout
A stale session often breaks at the payment step. Sign out from the profile screen, close the app, then sign back in and rebuild the order. If it still loops, delete the app and install the latest version.
OB Points missing after a restaurant visit
Points land once the bill is closed at the restaurant. Check the transaction list in your profile first. If the visit shows without the points, pull the balance down to refresh it later.
Reward Zone item will not redeem
Check that your balance covers the full points price of the item. Rewards also sit inside set redemption windows, shown on the item itself. Pick an item inside its window and retry.
OB Direct order stuck on one status
A frozen status often means the notification feed stalled, not the kitchen. Force close the app and reopen the order screen. If the step still has not moved after a long wait, call the store shown on the order.
Promo code rejected on the payment screen
App offers apply to signed-in members only. Sign in, rebuild the basket with the offer item included, then add the code again before you pay.
Having a problem with Ocean Basket?
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Frequently Asked Questions
How do I earn OB Points in the app?
Spend at a participating restaurant or order through the app while signed in. Points land in your wallet once the bill closes, and the balance shows in your profile.
Where can I see my OB Direct order status?
Open the app and go to your current order. It steps through confirmed, preparing and on its way, with push notifications at each big move.
Why did my Reward Zone reward disappear?
Rewards in the wallet sit inside redemption windows. Once a window closes, that reward falls away for good. Spend rewards before their window ends.
Can I order for collection instead of delivery?
Yes. OB Direct takes both delivery and collection orders. Pick your store at the start, choose collection, and the app tells you when to come through.
What is Burn the Bill in the OB App?
It is a game offered at the payment step. Playing gives your bill a chance of being covered in full by the brand. The offer appears only for signed-in members.
Do I need the app to earn OB Points?
Points build through the member profile, which lives in the app. Keep one sign-in for both, so the balance stays in one wallet.