Last updated: November 11, 2026
Is Nurbank down? User reports show no current problems with Nurbank
Nur24.kz is the Nurbank app for cards, accounts, deposits and payments around the clock. This page tracks Nurbank status and gathers Nurbank down reports from Nur24.kz users. Look through the sections for the screens you use daily and the faults that block them.
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Nurbank problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Nurbank over the past 3 months?
Most reported locations
Where Nurbank reports are coming from in the last 24 hours.
No problem locations to show yet. Nurbank looks fine right now. Locations appear here as soon as users submit reports.
Latest Nurbank user reports
No reports yet — be the first to report a problem above.
Nurbank outage history
The live report status for Nurbank, updated as reports come in.
Good news. Nurbank has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Nurbank uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Nurbank on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Nurbank is down. Checked 10 November 2026, 8:05 PM PKT.
Quiet right now. Nobody on Bluesky is saying Nurbank is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Nurbank down right now?
Nurbank status is watched here through reports from app users, and Nurbank down reports grow when Nur24.kz stops at the sign-in screen. The app is the main channel for daily banking here. Branches and ATMs keep working during most app faults.
Open Nur24.kz and wait for the product list. A list that never loads on a good connection points at the bank. A fast warning about the signal means your own network dropped.
Is Nurbank down for me or everyone?
Switch the phone from Wi-Fi to mobile data and retry the sign-in. If both routes fail with the same error, other clients likely face it too. If the app opens on one route, the fault sits in the failed network or its settings.
Video identification and your first Nur24.kz login
New users register inside the app with a phone code and a video identity check. The camera scans your face and your ID card in one flow. The whole sign-up takes minutes when the light is good. After the check, cards, accounts and deposits open online with no branch visit.
The Nur Altyn deposit range opens from the same app. You pick a deposit, fund it from a card and watch interest build on the product page. Statements for any product download as PDF files.
Setting a main card for incoming transfers
Transfers by phone number land on the card you mark as main. Open the card image on the home screen, enter Settings and switch on the main card flag. Without that flag, incoming money can land on an older card or wait for you to claim it.
Auto payments and card limits in Nur24.kz
Auto payments run bills on a schedule you set, and auto transfers move money between your own products. Card limits for online payments, ATM cash and shop payments change on the card page. During a Nurbank outage, scheduled payments queue up and run late once the app is back.
Payments for hundreds of services in one list
The payments list covers hundreds of services, from utilities to education. Templates save the details of bills you pay every round. Push alerts confirm each payment and each incoming transfer as it lands. The nearest ATM and branch search runs off your location inside the app.
Common Nurbank Problems and Fixes
Find your fault in the list and follow the steps written for it.
Video identification fails in Nur24.kz
The check needs bright, even light on your face and ID. Move away from windows behind you and hold the phone at eye level. A worn ID photo can fail the match, and then a branch visit is the fallback.
Incoming transfer landed on the wrong card
Phone transfers go to the card marked as main. Open the card settings and set the flag on the card you want. New transfers then land on that card from the next send.
Auto payment did not run on its day
An auto payment skips when the balance cannot cover it that morning. Top up the account and run the payment by hand once. Then check the schedule is still switched on for the next round. Austrian users check the same payment schedule inside Oberbank after a hand paid round.
Card limit change will not save
Limit changes need a code sent to your phone. If the code never arrives, check the number on your profile first. Save one limit at a time, since stacked changes can cancel each other out.
Push alerts stopped arriving
Allow alerts for Nur24.kz in the phone settings, then check the alert toggles in the app profile. Battery saving modes can silence the app in the background. A sign out and back in often wakes alerts up.
Having a problem with Nurbank?
Comments are public and help others understand the issue.
Frequently Asked Questions
Is Nurbank down or did Nur24.kz break on my phone?
If the app fails on Wi-Fi and mobile data together, and reports here climb at the same time, the fault is shared. A failure that starts right after a phone update is usually local.
How do I open a deposit in Nur24.kz?
Open the Accounts section, pick a Nur Altyn deposit and fund it from your card or account. No documents are needed for app clients. The deposit appears on your product list at once.
Why did my phone transfer go to an old card?
The money follows the main card flag on your profile. The flag sat on the old card. Move the flag to the card you use now and later transfers follow it.
Can I pay bills automatically in Nur24.kz?
Yes. Auto payments take a service, an amount rule and a day. The app pays while you do nothing and sends a push alert after each run.
What is the SMP transfer in Nur24.kz?
SMP is the instant transfer system between banks in the country. Nur24.kz sends tenge by phone number to clients of member banks. Daily and monthly caps apply, shown before you confirm.
Do I need a branch visit to join Nurbank?
No. Registration runs inside Nur24.kz with a phone code and video identification. Cards and accounts open online after the check passes.