Last updated: November 13, 2026
Is NEDCo down? User reports show no current problems with NEDCo
NEDCo supplies electricity across the northern half of Ghana, and its customers buy prepaid credit through the NEDCo Power App and web portal. This page tracks NEDCo status and collects NEDCo down reports from towns across its territory. Out there, the app is often the only vending point for miles.
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NEDCo problems reported in the last 24 hours
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Most reported locations
Where NEDCo reports are coming from in the last 24 hours.
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Latest NEDCo user reports
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NEDCo outage history
The live report status for NEDCo, updated as reports come in.
Good news. NEDCo has no reported problems right now. If it is not working for you, report it above and your report will appear here.
NEDCo uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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NEDCo on social media
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The first check for NEDCo is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is NEDCo down right now?
The NEDCo status board on this page gathers NEDCo down reports from customers across the northern regions. Most reports concern buying prepaid credit in the app or on the portal. A spike after dark usually means vending is failing while meters run low. Households under Negros Power know that evening pattern too, when prepaid loading slows as meters dip.
Customers register a meter, buy credit and receive a token inside the app. Postpaid customers settle bills through the same channels. Note whether your fault sits with the payment or the token before you retry.
Is NEDCo down for me or everyone?
Try the web portal when the app fails, since both reach the same vending system. If your payment reflects but a neighbour’s does not, accounts differ rather than the platform. When payments fail across your whole town, the vending side is down.
Buying prepaid credit in the NEDCo Power App
Sign up with your phone number and the verification code the app sends. Add your meter number, choose an amount and pay from your wallet. The token arrives inside the app, ready to key into the meter.
The app also shows your payment history, so past tokens stay within reach. Keep the app updated, since the sign-in flow changes between versions. A weak signal mid-payment is the most common cause of a stuck payment.
Reading the token inside your messages
Tokens land in the app messages and the payment history after payment. Open the full message before you start keying digits into the meter. A cut-off message hides the last digits, so reopen it from history or on the portal.
When you have paid and the power stays off
This is the complaint that defines a NEDCo outage for most customers. The wallet shows a debit, the meter shows nothing and the house stays dark. Keep the payment reference and report it through the app rather than paying a second time.
Using the NEDCo web portal instead
The portal at nedcogh.com mirrors the buying flow in a browser. It suits customers whose phones struggle with the app. The same meter numbers and payment references work on both channels. Your payment history follows you between the two channels.
Common NEDCo Problems and Fixes
NEDCo vending faults sit with sign-up, payment or the token message. Work through these in order.
The sign-up verification code never comes
Wait several minutes before requesting another code, since stacked requests cancel each other out. Check that the number you entered is the one in your hand. Try the web portal sign-up if the app code never lands.
You paid and the power never came back
Check the payment history to confirm the payment completed inside the app. Keep the wallet debit message and the app reference together. Report both through the app or the support line, and resist paying again into the same fault.
The token message shows cut off
Open the payment from your history, where the full token lists with the amount. Rotate the phone or open the portal on a computer to see long messages whole. Never guess the missing digits, since wrong entries waste attempts.
Your balance refuses to refresh
Close and reopen the app to force a fresh read from the vending system. The meter itself holds the true balance, so check its display as ground truth. Balances update after payments settle, which can lag the payment itself.
The app signs you out again and again
Update the app, since older builds drop the session token often. Sign in once and finish the payment in one sitting. Clear the app cache from phone settings if the loop survives the update.
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Frequently Asked Questions
Which areas does NEDCo supply?
NEDCo distributes power across the northern half of Ghana, including Tamale and Wa. Its territory borders ECG’s in the middle of the country. Your meter number tells the app which network you belong to. If your meter sits near the border of the two networks, the app decides from the meter number.
Where does my token appear after I pay?
The token lands in the app messages and stays in your payment history. Open either one to read the full digit string. Key it into the meter exactly as shown.
Why has my power not returned after paying?
A payment can complete in the wallet while the vending system delays the token. Check history first, then report the payment reference. Paying twice rarely speeds anything and doubles the refund chase.
What if the verification code never arrives?
Wait, then request a single fresh code rather than several at once. Confirm the number on the sign-up screen digit by digit. The web portal offers another sign-up route if texts keep failing.
Does the app show my meter balance?
The app shows balance information after payments settle. The reading can lag behind the meter itself after a fresh payment. Trust the meter display when the two disagree.
Can I pay a postpaid bill online?
Yes, the app and portal take postpaid bill payments against your account number. Keep the payment reference until the balance updates. The portal suits customers paying from a computer at work.