Last updated: November 9, 2026
Is NCB down? User reports show no current problems with NCB
NCB runs its retail banking through the NCB iziMobile app and the NCB website at ncb-bank.vn. The app handles balance checks, transfers, card controls, savings and bill payments on your phone. This page tracks NCB app and website problems and shows fixes that often work.
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NCB problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where NCB reports are coming from in the last 24 hours.
No problem locations to show yet. NCB looks fine right now. Locations appear here as soon as users submit reports.
Latest NCB user reports
No reports yet — be the first to report a problem above.
NCB outage history
Our latest check and the live report status for NCB.
✓ Our latest check (7 November 2026, 6:34 AM PKT): ncb-bank.vn answered normally in 1948 ms.
Good news. NCB has no reported problems right now. If it is not working for you, report it above and your report will appear here.
NCB uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 10 October 2026 to 8 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Leave your email and we will tell you when NCB is having problems. One email per outage, no spam.
NCB on social media
An early signal from outside our site, watched in rotation.
The first check for NCB is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is NCB down right now?
Start with the live NCB status on this page when NCB iziMobile stops loading or signs you out. Fresh NCB down reports from other users show if the fault hits many accounts. A blank screen and failed transfers point the same way.
NCB iziMobile links your phone to the NCB Smart OTP app for higher value transfers. If both apps fail at once, the fault often sits on the bank side. Try a balance check first.
Is NCB down for me or everyone?
Ask a friend on NCB to open iziMobile and check a balance. If their app works and yours does not, the problem sits with your phone or your login. If nobody can sign in, treat it as a wider NCB outage and wait.
How does NCB iziMobile login with fingerprint and Face ID work?
Open iziMobile, go to Settings, then open Biometric settings and turn on fingerprint or Face ID sign in. The app asks for your password once to link the lock to your account. After that, one scan signs you in.
Biometric sign in can fail after a phone update or a change to your fingerprint list. Turn it off, restart the phone, then turn it back on and register again. Keep your password handy for the reset step.
What can you do with VietQRCash and QR transfers on NCB iziMobile?
With VietQRCash you scan a code at a supported ATM and take cash out without a card. In shops, scan a VietQR code, check the amount and confirm with Smart OTP. A failed scan often means a dirty lens or weak light, so clean the lens and retry.
How do nickname accounts change the way you receive money at NCB?
A nickname account swaps your long account number for a short name you pick inside iziMobile. Senders type the nickname and send money straight to you, with no fee. Pick a name with letters and numbers and keep it easy to spell.
When does NCB iziMobile ask for VNeID or chip ID checks?
New accounts open with eKYC inside the app using a chip based citizen ID card or the VNeID app. Larger transfers can ask for a face check before Smart OTP approval. Good light and a steady hand help the scan pass first time.
Common NCB Problems and Fixes
Most NCB iziMobile faults clear with basic checks on your phone, connection and OTP app. Work through the fixes below in order and test a balance check after each step.
Restart iziMobile when the home screen stays blank
Close iziMobile fully, wait a few seconds, then open it again and sign in. A stuck session often clears after a clean restart. If the screen stays blank, restart the phone.
Update NCB iziMobile and the Smart OTP app together
Open your app store and update iziMobile and the NCB Smart OTP app. An old OTP build can block transfer approval even when sign in works.
Clear the app cache when transfers stay on pending
Open phone settings, find iziMobile, and clear its cache, not its data. Then sign in again and check the transfer history before you send the money twice. A repeat send can debit you two times.
Check your signal before you blame an NCB outage
A weak signal can look like an NCB outage when the app cannot reach the bank. Swap between WiFi and mobile data, then retry near a window. If other apps also fail to load, your connection is the fault.
Reset your iziMobile password when sign in loops
Use the password reset link on the sign in screen and follow each step. Type your username with care, since one wrong letter restarts the loop. If the reset mail never lands, check your spam folder.
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Frequently Asked Questions
What should I do first when NCB iziMobile will not sign me in?
Check the NCB status at the top of this page, then restart the app and try once more. If sign in still fails, reset your password.
How long does a NAPAS 247 transfer from NCB take?
A NAPAS 247 transfer from iziMobile should land within minutes. If the money shows as pending for a long stretch, check your history before you send it again.
Why does NCB ask for Smart OTP on big transfers?
Smart OTP proves the transfer comes from your own registered device. The NCB Smart OTP app builds a one time code for each approval. Keep it updated, since an old build can reject valid transfers.
Can I withdraw cash with NCB iziMobile and no card?
Yes. Pick the VietQRCash choice at a supported ATM, scan the code with iziMobile, and follow the steps on screen. The cash comes out with no card in the slot.
Does NCB iziMobile work on a new phone?
Yes, but sign in with your password and pass a fresh identity check first. Biometric sign in needs setup again inside Settings.
Where can I change my NCB transfer limit in the app?
Open iziMobile, go to Settings, and open the transfer limit controls. Keep your ID card close during setup.