Last updated: November 9, 2026
Is National Rail down? User reports show no current problems with National Rail
National Rail Enquiries is the main source of UK train times and fares. Its website and app offer a journey planner, live departure boards and alerts for the train you pick.
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National Rail problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where National Rail reports are coming from in the last 24 hours.
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Latest National Rail user reports
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National Rail outage history
Our latest check and the live report status for National Rail.
✓ Our latest check (8 November 2026, 6:52 AM PKT): nationalrail.co.uk answered normally in 116 ms.
Good news. National Rail has no reported problems right now. If it is not working for you, report it above and your report will appear here.
National Rail uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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National Rail on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying National Rail is down. Checked 8 November 2026, 5:06 PM PKT.
Quiet right now. Nobody on Bluesky is saying National Rail is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is National Rail down right now?
National Rail is working for most people right now, with no sign of a wide problem. The planner, live boards and station pages are loading in the normal way.
The National Rail status on this page is built from live reports by passengers. When reports jump, the planner or the app is often struggling. A calm line means the tools are working well.
Is National Rail down for me or everyone?
Reports from many parts of the country at the same time point to a wider National Rail outage. Reports from one town only point to a local data fault or your own connection. Try the website if the app fails, since a real outage hits both at once.
Journey planner problems on the website and app
The planner is the tool people lean on most, and it is often the first part to slow down. Searches can spin without results, or the results page can stop halfway. Planned work on the planner can also take it offline for a short stretch.
The app draws complaints for losing your place. You can plan a trip, leave the app, and come back to a blank start screen. A search also dies when your train has no signal, since nothing is kept on the phone.
Live departure boards and train alerts
Live boards show trains at your station with platforms and expected times. During a fault, times can freeze or one train can sit at the same expected time for too long. Alerts for a watched train can also stop arriving, even with notifications switched on.
The app after an update
App updates cause a steady share of reports. A new version can crash on open, drop your favourite stations, or feel slower than the one before. Clearing the app data or installing it fresh fixes the crash for many people.
Fares and ticket links in search results
The planner shows fares, then sends you to a train company or seller to pay. Prices can vanish when a result page fails to load in full. If the fare column stays blank, run the search again or check the same trip on the website.
Common National Rail Problems and Fixes
Many planner faults sit with the service, but these steps fix the ones on your side.
The journey planner will not return results
Check your connection first, then close the app and open it again. On the website, reload the page and run the search once more. If the planner stays blank for everyone, the tool is down and waiting is the fix.
The app crashes when it opens
Clear the app data in your phone settings, then open the app again. If it still crashes, remove the app and install a fresh copy. A crash that starts right after an update often clears with the next small fix.
Your search keeps disappearing
The app can lose your plan when you switch to another app. Keep the results open, or take a screenshot of the times you need.
Live times are frozen or wrong
Pull the board down to refresh it, then check the same station on the website. If both show the same frozen times, the data feed is stuck. Your train can still run, so listen for station announcements as well.
Alerts for your train have stopped
Open your phone settings and check that notifications are allowed for the app. Remove the train from your watch list and add it again to restart the alerts.
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Frequently Asked Questions
Is the National Rail app down or is it just my phone?
If the website fails in the same way as the app, the problem is wider than your phone. Reports on this page show if other passengers are hit at the same time.
Why does the app keep losing my journey search?
The app holds searches in a weak way and can drop them when you switch apps. It also needs a data signal to load the results again. Planning on the website keeps your results open in the browser tab.
How do I check live trains when the planner is down?
Use the live departure board for your station on the website. It works apart from the planner and shows the next trains. Station screens on the platform show the same live times.
What should I do when the app crashes after an update?
Clear the app data first, then open the app again. If the crash stays, delete the app and install it fresh from your app store. Your favourites come back when you sign in again.
Can I still buy a ticket when the site is struggling?
Yes, in most cases. The planner only shows fares and passes you to a train company or ticket seller. Those seller sites can stay up when the planner is down.
Does the app work without a phone signal?
Only in part. Saved screens may show, but live times and new searches need data. With no signal, the app cannot refresh the boards or load fresh results.