Last updated: November 10, 2026
Is Nagarik App down? User reports show no current problems with Nagarik App
Nagarik App holds digital citizenship, PAN and licence documents and links citizens to services like police clearance and traffic fines. When a Nagarik App down spell locks those documents away, the reports gathered here build the Nagarik App status picture. Look here before you reset a PIN in a panic.
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Nagarik App problems reported in the last 24 hours
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Most reported locations
Where Nagarik App reports are coming from in the last 24 hours.
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Latest Nagarik App user reports
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Nagarik App outage history
Our latest check and the live report status for Nagarik App.
✓ Our latest check (9 November 2026, 6:11 PM PKT): nagarikapp.gov.np answered normally in 705 ms.
Good news. Nagarik App has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Nagarik App uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Nagarik App on social media
An early signal from outside our site, watched in rotation.
The first check for Nagarik App is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Nagarik App down right now?
When the platform fails, document screens and service tiles stop loading for citizens in many districts at once. Fresh Nagarik App down reports beside a stalled Nagarik App status board point to a shared fault. One phone failing alone hints at a record mismatch.
Login faults can look like a full outage at first glance. Check the report trend here before you reset your PIN or register again. A rising curve means the app side is at fault, not your citizenship record.
Is Nagarik App down for me or everyone?
Open the web version on the same phone while the app spins. If the web pages load, the app build is the weak link. If both stay blank while reports climb, the fault is shared and waiting beats repeated login tries.
Linking citizenship, PAN and licence documents in one profile
Linking starts with citizenship, since most other documents hang off that record. The form reads the citizenship number, birth date, issue date and issuing district. Each field must match the printed certificate exactly. One wrong district blocks the whole link.
After citizenship links, PAN, National ID, voter details and a driving licence can join the same profile. Each document links on its own screen. A linked document then shows as a digital copy with its own QR code.
How the QR code on a digital document gets checked
Traffic staff and office counters scan the QR code on a digital licence or certificate. The scan pulls the live record behind the document, not just a picture. A dim screen or weak data link can stop that check cold.
When one service tile inside the app stops opening
Tiles lead to police clearance, traffic e-Chalan fines, PAN work and fund statements. One dead tile with working documents points to that single service. During a wider Nagarik App outage, several tiles fail together and the home screen can spin. Wait before you start a form again.
What Hello Sarkar and the complaints area can do
Hello Sarkar inside the app takes complaints about public services and routes them to the right office. The complaints area also holds your past filings and their replies. A complaint that never sends often sits as a draft on the phone.
Common Nagarik App Problems and Fixes
Nagarik App faults usually sit in the OTP step, a document link or one service tile. Match your screen below.
OTP code never arrives during registration
Check that the SIM sits in the phone and the number is in your own name. Registration ties the account to that SIM owner. Wait a few minutes, then request one fresh code.
Details do not match message on citizenship link
Retype the number, birth date and issue date exactly as printed on the certificate. Pick the issuing district from the list, not from memory. Names spelled in a different order on the certificate also cause this error.
New device detected blocks a normal login
A fresh phone or a reinstalled app triggers this safety screen. Confirm the device through the OTP sent to your registered SIM. If the SIM number changed, the old number still guards the account until support updates it.
Linked licence or PAN card will not open
Pull the documents list down once to refresh it. A document linked long ago can cache as a grey tile. Sign out and back in with your PIN if the tile stays grey.
Police clearance form stalls before the pay step
Save the form, close the app fully, then reopen the clearance tile. Check each address and passport field before you submit again. A half sent form can block a second try, so look for a draft first.
Having a problem with Nagarik App?
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Frequently Asked Questions
Why does Nagarik App say my details do not match?
One field differs from the citizenship record behind the account. Check the number, birth date, issue date and district against the printed certificate.
How do I get into Nagarik App on a new phone?
Install the app, sign in with your registered number, then clear the new device check with the OTP. Your linked documents return with the account.
Is Nagarik App down when only one tile fails?
Often that tile’s own service is down while the rest works. Test your documents list and a second tile. Tiles failing together, with reports rising, point to a wider outage.
What can I link inside Nagarik App?
Citizens can link citizenship, National ID, PAN, voter details and a driving licence. Each link asks for that document’s own numbers. Linked copies carry a QR code for checks.
Can I use Nagarik App on the web as well?
Yes. The web version runs in a browser with the same account and documents. It helps when the phone app stalls after an update.
Does the digital licence in the app count at a check?
Traffic staff scan its QR code to pull the live licence record. Keep screen brightness up so the code reads clean. A dead data link on either side can block the scan.