Last updated: November 13, 2026
Is MynaPortal down? User reports show no current problems with MynaPortal
MynaPortal is the Japanese government portal at myna.go.jp where residents use their My Number card to reach public services online. It carries messages from public offices, benefit applications and links to tax, pension and health services. The companion MynaApp reads the card on a phone during login.
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MynaPortal problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where MynaPortal reports are coming from in the last 24 hours.
No problem locations to show yet. MynaPortal looks fine right now. Locations appear here as soon as users submit reports.
Latest MynaPortal user reports
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MynaPortal outage history
The live report status for MynaPortal, updated as reports come in.
Good news. MynaPortal has no reported problems right now. If it is not working for you, report it above and your report will appear here.
MynaPortal uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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MynaPortal on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying MynaPortal is down. Checked 10 November 2026, 7:31 AM PKT.
Quiet right now. Nobody on Bluesky is saying MynaPortal is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is MynaPortal down right now?
Residents post MynaPortal down reports when the portal refuses a card scan or drops a session. The MynaPortal status board on this page tracks those spikes. Trouble peaks around tax filing season and benefit application deadlines.
Many reports trace to the phone or card reader rather than the portal itself. A locked card PIN or an expired certificate looks exactly like a site fault from the user side.
Is MynaPortal down for me or everyone?
Borrow a second route: the phone app versus a computer with a card reader answers is MynaPortal down for me in minutes. If both routes stop at the same service page, the fault sits deeper than your device.
Signing in with your My Number card
Login reads the chip on your My Number card, either through a phone with NFC or a card reader on a computer. You then type the four digit PIN set for the user authentication certificate.
Wrong PIN entries lock that certificate after a few tries, and only a city office visit resets it. The signature certificate uses a longer password and locks on its own counter.
Certificates, expiry and renewal notices
Each card holds electronic certificates that expire ahead of the card itself, and the portal warns you as the date nears. An expired certificate blocks login even when the card still scans fine. Renewal happens at your municipal office.
Messages and documents from public offices
After login, the portal shows notices and documents sent by national and local offices. A push or email tells you a new message waits, but the text itself stays behind the card login. During a MynaPortal outage those inbox pages fail before the top page does.
Linking accounts and receiving money accounts
The portal handles registration of a public money receiving account and links out to services like pension and tax pages. Each linked service runs its own login check, so one broken link does not mean the whole portal fell. Pension readers follow the clearest of those links out of the portal, and the MyPension page follows its records.
Common MynaPortal Problems and Fixes
MynaPortal login fails for card reasons more often than server reasons. The fixes below separate a true portal fault from a card, PIN or reader problem on your desk.
Hold the card still during the phone scan
Place the card flat and keep the phone back pressed against its center until the read finishes. Moving the phone mid-read breaks the scan. Metal tables and thick cases weaken the NFC signal, so lift the card onto a plain surface.
Restart the login from a clean browser state
Close every portal tab, clear the browser cache, then start again from the portal top page. Half finished logins leave session data that poisons the next try. On a computer, confirm the card reader driver and the JPKI software are current.
Check which PIN the screen is asking for
The portal uses two secrets: a four digit PIN for login and a longer password for signatures. Mixing them burns attempts on the wrong counter. Read the prompt text fully before you type.
Test the card on a second service
Try a convenience store certificate machine or another public service that reads the card. If the card fails there too, the chip or certificate is the problem. A card that works elsewhere points back at your phone or reader.
Reset a locked PIN at the city office
A locked PIN cannot be reset from home. Bring the card to your municipal office and ask for a PIN reset. After the reset, sign in once and note the new PIN somewhere safe offline.
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Frequently Asked Questions
How do I log in to MynaPortal?
Hold your My Number card to your phone or place it on a card reader, then enter the four digit PIN. The MynaApp on your phone handles the scan step. Keep the card still until the portal opens.
Why does MynaPortal say my PIN is locked?
Too many wrong PIN entries lock the user certificate as a safety step. The lock does not lift on its own. Visit your municipal office with the card to reset the PIN.
What should I do if my card will not scan?
Remove the phone case, place the card on a plain surface and hold the phone flat against it. Restart the app if the scan screen loops. During a wide MynaPortal outage even a good card fails, so check the report graph too.
Can I use MynaPortal without a card reader?
Yes, on a phone with NFC the MynaApp reads the card directly. A computer still needs a reader or a phone linked for scanning. A phone without NFC cannot read the card at all.
Where do I renew an expired certificate on my card?
Certificates renew at the municipal office where you live. Bring the card and your PIN details. The portal shows the expiry state after login, in the card information area.
Is MynaPortal down or is my card broken?
Test the card on another public service and check the MynaPortal status graph. A flat graph plus a card that fails elsewhere means the card or its certificate needs attention. A climbing graph means the portal side is struggling.