Is Mural down? User reports show no current problems with Mural

Is Mural Down Right Now?

Short answer: when a Mural board will not open, it is often a workspace permission or a browser fault, not always a full outage. Still, a real Mural outage does freeze boards for whole teams.

This page tracks the Mural status using reports from facilitators and remote teams. A sharp rise in Mural down reports at the same hour usually marks a platform-side problem.

Inside, you will find the board faults users hit most, why visitor invites fail, and the steps that get workshops moving again. A private browser window is the fastest first test.

Is Mural Down for Me or Everyone?

Not sure is Mural down for me, or is the whole workspace affected? Open the board link in a private window where you are not signed in.

If the board asks for access there too, the board rights are the problem. If the page never loads at all, check the fresh reports on this page for a wider issue.

Boards live inside workspaces, and each workspace has its own member list. Being a Mural user is not enough; you must belong to that workspace or hold a visitor pass.

Why Won’t My Mural Board Load?

A board stuck on the loading screen is the top Mural complaint. Heavy boards with hundreds of images and sticky notes take long to draw, and weak connections make it worse.

Wait a full minute before reloading. Each reload restarts the whole load, so rapid refreshes keep you at zero. A wired connection or a smaller test board shows whether size is the cause.

Ad blockers and strict privacy tools can break the board canvas. Pause them for the site and reload. If the board opens after that, whitelist Mural in that tool.

Why Can’t Visitors Join My Mural Session?

Visitor access depends on the board settings and your plan. A board set to members only will bounce every guest, even with the correct link.

Open the share panel and allow visitors with the link. On some plans the facilitator must start the session and admit guests, so a guest who arrives early sees a closed door.

Company single sign-on can also block guests. Visitors from outside your firm cannot pass your SSO wall, so send them the visitor link from the share panel, not the member link.

Common Mural Problems and Fixes

Board Stuck on the Loading Screen

Give large boards time, then reload once. Clear the browser cache if it still hangs. Trying the desktop app or a second browser tells you whether the fault follows the board or the browser.

Invite Link Is Not Working

Links change when board rights change. Copy a fresh link from the share panel after setting access. If your firm uses SSO, use the visitor link for people outside the company.

Export to PDF Fails or Looks Blank

Exports can fail on very large boards. Zoom to the area you need and export that section, or lower the export size. A board with broken image links exports those spots as empty boxes.

You Do Not Have Access Error

You are likely signed in with the wrong email. Many people hold a work and a personal account. Sign out fully, then open the invite and join with the email the invite was sent to.

Board Feels Laggy With Many Objects

Boards with thousands of objects slow every cursor. Split huge boards into linked smaller ones, compress images before upload, and close other heavy tabs. Facilitators should archive old rooms they no longer use.