Last updated: November 10, 2026
Is MRT down? User reports indicate possible problems with MRT
MRT is Bangkok's metro network, with the Blue and Purple lines run by Bangkok Expressway and Metro, known as BEM. The BEM MRT app helps riders plan trips, check fares and see first and last train times. Riders also register MRT cards and check contactless travel records inside the app.
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MRT uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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MRT on social media
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is MRT down right now?
MRT status checks rise when the BEM MRT app refuses sign-ins or the journey planner stops loading. MRT down reports often start at rush hour, when thousands of riders open the app at once. If the trains run but the app sits on a spinner, the app layer is at fault.
A wide MRT outage can hit card services too. When the app opens fine for riders around you, your phone or account is the cause.
Is MRT down for me or everyone?
Ask a rider next to you to open the app. If MRT loads for them and not for you, restart the app and try once more. When nobody at the station can sign in, the service itself is struggling.
Planning a trip with the journey planner
The planner covers the Blue and Purple lines, with fares, travel time and the last train for your route. You choose start and end stations, or a nearby landmark. Station pages add exit maps, facilities and parking notes.
Only the two BEM lines sit inside this planner, so trips needing other networks need a second tool. Check the last train time before setting out late. A planner returning no route often points to a stale app version.
Registering an MRT card inside the app
Card registration links your MRT card to your account for top-ups and records. The flow asks for identity checks, and many riders stall at the face scan step. Good light and a steady hand fix most scan failures.
Topping up and the DeepPocket hand-off
Tapping top-up can push you toward the DeepPocket app to finish. That jump surprises riders who expect one smooth flow. Complete the steps there, then return and check the balance.
Sign-in loops and the forgotten session
Plenty of riders say the app forgets them and demands a full sign-in on every visit. Clear the app cache, then sign in once more. If the loop survives a reinstall, the account needs a reset through in-app support.
Common MRT Problems and Fixes
Riders report the same handful of MRT app faults again and again, mostly around sign-in, card checks and top-ups. Work through the matching fix below before you reinstall anything.
Face scan fails again and again
The scan needs your whole face inside the frame with strong, even light. Take off hats and sunglasses, and hold the phone at eye level. Wipe the front camera lens before another try.
Card registration will not complete
Registration ties the card number to your identity record, so one wrong digit blocks the whole flow. Type the number slowly and match the name to your ID. Retry outside rush hour, when servers run lighter.
Top-up money missing from the balance
A top-up can take a little while to land on the card record. Pull the balance screen down to refresh, then wait before paying again. Check the payment app so you do not pay twice.
App signs you out every time
Aggressive battery savers can wipe the saved session between trips. Allow the app to run in the background and exempt it from battery limits.
Journey planner shows no route
The planner only knows the Blue and Purple lines, so some trips return nothing. Pick both station names from the list rather than typing free text. An app update usually restores stations missing after line changes.
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Frequently Asked Questions
What does the BEM MRT app do?
The app plans trips on the Blue and Purple lines with fares, travel times and last train details. It also holds station exits and MRT card services. Contactless riders can review their trip history inside the same app.
How do I register my MRT card in the app?
Open the card area, enter the card number and finish the identity checks the app asks for. A document check and a face scan form part of the flow for many riders. Work in good light and keep the phone steady.
Can I top up my MRT card in the app?
Yes, the app offers top-up, though the flow can hand you to the DeepPocket app to finish. Complete the payment there, then return and refresh your balance. Wait if the new amount lags before paying again.
Why does the MRT app keep signing me out?
The app loses saved sessions when the phone clears its data or battery tools kill it in the background. Exempt the app from battery limits and update it. If the loop carries on, reset the account through in-app support.
Does the planner cover every Bangkok rail line?
No, the planner focuses on the Blue and Purple MRT lines run by BEM. Trips that mix in other networks need a second app or a paper map. Within its two lines it shows fares and travel times.
Where can I see first and last train times?
The app carries a first and last train timetable for the Blue and Purple lines. The journey planner also shows the last train for the route you pick. Times differ by direction and station, so check your own stop.