Last updated: November 16, 2026
Is MOVii down? User reports show no current problems with MOVii
MOVii is a phone-first wallet where your account opens with a mobile number and an ID document. This page tracks MOVii down complaints from wallet users when transfers stall or validation freezes. The MOVii status readout at the top shows whether a problem is yours alone or shared.
Report a problem !
Select which issue applies
MOVii problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate MOVii over the past 3 months?
Most reported locations
Where MOVii reports are coming from in the last 24 hours.
No problem locations to show yet. MOVii looks fine right now. Locations appear here as soon as users submit reports.
Latest MOVii user reports
No reports yet — be the first to report a problem above.
MOVii outage history
Our latest check and the live report status for MOVii.
✓ Our latest check (15 November 2026, 5:01 PM PKT): movii.com.co answered normally in 1130 ms.
Good news. MOVii has no reported problems right now. If it is not working for you, report it above and your report will appear here.
MOVii uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 17 October 2026 to 15 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get MOVii down alerts
Leave your email and we will tell you when MOVii is having problems, and when it is back up. No spam.
MOVii on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying MOVii is down. Checked 13 November 2026, 1:56 PM PKT.
Quiet right now. Nobody on Bluesky is saying MOVii is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is MOVii down right now?
Check the MOVii status readout at the top of this page before starting over. It comes from MOVii down reports filed by wallet users at the same time as you. A sudden crowd of reports means the wallet platform is struggling. A quiet readout means your account or phone is the place to look.
MOVii has no branches and no web banking twin. When the app fails, there is no second door to test. That makes the report graph above your best split between a platform fault and an account fault.
Is MOVii down for me or everyone?
Ask another MOVii user to open the wallet and try a small action like reading the balance. If their app works and yours does not, the problem sits with your account. If both apps stall on the same screens, the platform is at fault. Two phones side by side settle the question fast. A Mox user testing whether a card flip saved runs a smaller check, opening Goals or transfers to see which tool answers.
What can the MOVii wallet do from one screen?
From the app you send and receive money instantly with Bre-B keys, and pay or charge with Redeban QR codes. Your own QR lets other people pay you. Home bills, mobile top-ups and data packages sit in the payments list, next to digital pins.
The wallet also receives government incentives and subsidies, takes international remittances, and offers a savings account inside the same app. A MOVii Mastercard covers online buys and store payments for users who request the card.
How does opening a MOVii account work?
You open the account from the app with your mobile number, an ID document and an email address. Citizenship cards, foreign IDs, youth IDs and PPT documents are accepted. The wallet checks your identity inside the sign-up flow. No branch visit and no bank account are needed.
When a transfer leaves your balance and never lands
Some users send money to another bank, watch the balance drop, and then wait days for the other side to receive it. A MOVii outage at platform level can hold transfers in that limbo. Keep the transfer detail saved. Money stuck between banks needs a support case, not a second send.
Where does the MOVii Mastercard fit in the wallet?
The card spends from the same wallet balance you see in the app. You request it inside MOVii and use it for online buys and in physical stores. When a store declines the card, check the app balance first. The card cannot spend money the wallet does not hold.
Common MOVii Problems and Fixes
MOVii problems gather around three moments: opening the account, sending money out, and waiting for money back. These five fixes follow the failures wallet users report most.
Sign-up freezes on the identity check
Close the app and restart the sign-up in good light, since the document and face checks need a clear camera view. Confirm the typed data matches the document itself.
Money sent to another bank never arrives
Confirm the debit in your movements and save the transfer detail. Then give the transfer time before acting, since cross-bank sends can lag. Screens inside the app show the send state meanwhile.
A refund takes weeks to land in the wallet
Refunds travel back through the store and the payment network before they reach MOVii. Check the store refund state first, since MOVii cannot credit money the store has not released.
The MOVii card gets declined at online stores
Check that the wallet balance covers the full amount, since the card spends only what the wallet holds. Confirm the card is active inside the app.
Password reset loops back to the start
Start the reset and finish it in one run without leaving the app. If the flow freezes, clear the app cache and try again.
Having a problem with MOVii?
Comments are public and help others understand the issue.
Frequently Asked Questions
What do I need to open a MOVii account?
You need a mobile number, an email address and an accepted ID document. Citizenship cards, foreign IDs, youth IDs and PPT documents work. The identity check is part of that same flow.
How do I cash out without a bank account?
The app sets up a cash-out with a security code you use at partner points, including Grupo Exito stores. The code lives for a limited window.
Can MOVii receive an international transfer from another country?
Yes. The wallet accepts international remittances into your MOVii balance. The sender uses a remittance service that pays out to MOVii.
Does MOVii charge for sending to another MOVii user?
Sends between MOVii accounts are free. The wallet moves money between its own users instantly. Sending to other banks takes a different route, so it can behave differently.
Why is my new account stuck in validation?
Validation compares your document and your photos inside the sign-up flow. Blurry photos and data that differs from the document are the usual causes.
Where do I buy digital pins inside the app?
Digital pins sit in the payments area of the app. The catalogue covers game and streaming content, phone top-ups and data packages. Items from the catalogue settle at once.